<div class="bbWrapper">Day 3:<br />
End of week, won't be calling this weekend. Very excited for the improvements I'm going to make to my system and about the changes I've made in 2 days.<br />
<br />
Script:<br />
Hi, I found you on the yellowpages, and noticed you dont have a website. I work with omnius web development in Toronto, and am wondering why you don't think you need a website.<br />
<br />
CHANGED TO THIS BECAUSE OF CALLS MADE TODAY:<br />
<br />
Hi, I found you on the yellowpages, and noticed you dont have a website. I work with omnius web development in Toronto, and was wondering if you've ever thought about getting a website done.<br />
<br />
(Didn't check this thread before I started calling today)<br />
<br />
call 17: <br />
solar<br />
-had a website but took it down<br />
-and if you want to sell me your service we dont need it thank you<br />
-can i ask you a quick question<br />
*hangs up*<br />
<br />
<br />
call 18:<br />
solar<br />
-receptionist said the manager was in a meeting, but to email him<br />
EMAIL<br />
<br />
<br />
call 19:<br />
solar<br />
-we have a website (even though on yellowpages it didnt show)<br />
-I stumbled and didnt sound confident, when I call I have to be completely focused (I was doing other stuff at the time) and give it my full energy. This is also in order to give a good impression for the follow up email)<br />
<br />
call 20:<br />
nothing good<br />
(all these solar companies weren't serious at all)<br />
<br />
call 21:<br />
market garden<br />
-idk I just work here<br />
-oh ok, you're not the owner<br />
-no hes in and out, idk where he is<br />
-ok, can you give me his email<br />
-sure give me one second<br />
hangs up<br />
(I guess I need to sound more authoritative. I may be young but I have a deep voice, I just need to use tone and pitch better)<br />
<br />
call 22:<br />
garden<br />
just asked if the owner of manager was there and said no (i think he was because she left when I asked for his email and came back and gave it to me- so she must have asked him if it was ok)<br />
EMAIL<br />
<br />
call 23:<br />
market<br />
actually had a website but had to call them so sort of made this up on the spot- said "I found you on the yellowpages, I'm the owner of Omnius Web Development based in Toronto, and I was wondering if you wanted to talk about potential imporvements made to your site" (looking back on it what I said was terrible, but I'll make a script with a good hook for companies with websites this weekend)<br />
I have a lot of customers in my store now so just send me an email<br />
EMAIL<br />
<br />
call 24:<br />
welding<br />
-Yeah we were thinking of getting a website done, but it doesn't seem to be that important nowadays<br />
-Well actually I see websites as online business cards, so if you have a way to drive traffic to your site, like with fb ads or google adwords, then the visitors you get will judge you based on how professional your website looks. A website that looks professional and has organized information builds trust in potential customers, and lets you charge more per customer, and will probably get you new customers also.<br />
-Ok yeah<br />
-So let me get your email and ill send some information over<br />
*gives email*<br />
-So where are you located<br />
*I give him a street in toronto where I used to live (in my dorm haha)<br />
-Ok good cause we want a professional company<br />
-Perfect<br />
-How much do you charge btw<br />
About 1000 but that all depends on your requirements (f*cked up here by starting with price because I was really winging it- should have had a script) But ill send info on this through the email and we'll find out how much it will cost you (my wording was more awkward than that. It was awkward the whole time, I really need more practice, and some sort of script- it doesn't have to be word for word from start to finish, but I need great answers to common questions)<br />
lesson: MAKE A SCRIPT FOR WHAT TO SAY ONCE THEY SHOW INTEREST<br />
<br />
Call 25:<br />
Walk in medical centre<br />
*Sounded like a receptionist so I said:<br />
-I'm guessing you're the receptionist<br />
-yes<br />
-well I'm calling because I noticed you guys don't have a website and I'm actually part of Omnius Web Development in Toronto<br />
-im sorry what are you calling for<br />
-web design (thhrew me off guard with that question, maybe the call quality was bad or maybe I just need to really explicitly say I'm calling to design your website haha)<br />
-Oh well we don't need one<br />
-How do you know you don't need one<br />
-Well my office manager is here, and we got calls from web design companies often<br />
-Wow ok (also threw me off guard- is web design becoming too saturated, or was she just saying that to get me off the line? Either way, those other web design companies aren't as persisitnat as I'm going to be. Read the Ultimate Sales Machine by Chet Holmes guys!)<br />
-Yeah is that all (i could tell she was pissed but shes used to being courteous)<br />
-Well actually I have a question, about how many calls do you get per month from web design companies (Sitting down to call is hard for me to do, but once I'm in the call, and especially once I get a no, I enjoy myself)<br />
-That is an irrelevant question<br />
-well Ok<br />
<br />
Call 26:<br />
solar<br />
Left a voicemail for the hell of it. Stumbling and rambled on for a minute. If I do leave voicemails I should just say something to get their attention- like a headline, and then tell them to text me back saying they got the message (very easy to send a text back, and I might not answer some phone calls)<br />
<br />
Call 27:<br />
tanning studio<br />
-guessing you're the receptionist<br />
-I'm sorry couldnt hear you<br />
(I think it might be my call quality that's bad- I'll call some friends and ask them if I sound okay. If it is a problem on my end I'll definitely have to get that fixed)<br />
-I'm guessing you're not the owner or maanger<br />
-Oh yeah I'm just an employee<br />
-Ok well i found you guys on the yellowpages and noticed you don't have a website, and i'm actually a part of Omnius Web Development in Toronto and was wondering who I could talk to about that (bit awkward- I guess I need a script for receptionists too)<br />
-Managers in from 10-6 tomorrow<br />
-Ok perfect ill call then<br />
-ok thanks<br />
<br />
Ended early (only 11 calls) because I didn't have any calls to businesses that aren't ideal (like dry cleaners) to make that didn't have websites. Figured searching for more (outside of the list I already had) isn't really worth it- I'll be back next week calling businesses that are perfect for me, and that already have websites.<br />
<br />
<br />
Lessons learned:<br />
-Say I'm calling *local competitors* in intro, especially to receptionists<br />
-Focus on education based selling, use surprising facts and numbers which they can't argue with. Then when they retreat from the logical arguement and enter emotional territory, I'll have my objection-handling script to take them by the hand and show them its a great investment<br />
-Call places twice, if they dont answer, probably not worth it<br />
-But call in the morning, between 9-11, as those are the times that people feel fresh and open<br />
- Will only call the right places starting next week (dream 100)<br />
- Also, I think places that already have websites will be easier sells. I'll start only calling those next week.<br />
<br />
Lessons learned from previous posts or millionaire fastlane thread:<br />
1. Speak slowly<br />
2. Devise a hook with facts and numbers<br />
<br />
MUST DO:<br />
1. Make email template to send to businesses once I get their emails. I have a script for calls, so I need one with emails. Luckily I've been studying copywriting (bought a book by ogilvy among others)<br />
2. Fix call quality<br />
3. Devise a hook with facts and numbers<br />
<br />
<br />
Questions:<br />
1. Is it best to sound like a customer at the very beginning so they don't tune you out right away? I've been saying, I found you on the yellowpages and noticed you don't have a website (took out the "is that correct"), and then I hit them with, I'm actually part of Omnius Web Development in Toronto...</div>