Is Paypal Bad for business?

[safff]

So I've been expanding my e-commerce stores over the last few months which has involved some amateur mistakes and frustrations. Most of which a) Paypal integration with my ecommerce solution causing timeouts and numerous dropped carts (to the tune of $1500).

People who have disputed purchases - quickly resolved and only due to them not reading the instructions. I provided support and resolved each time but paypal locks the accounts down and it causes me nothing but headaches.

The long and short is that I integrated on-website stripe combined with an SSL cert, and instantly saw 5 purchases.

I found out that after running and not recieiving any sales for 3 months, a website I had created was not allowing the completion of sales due to an error with shipping costs. it picked up an instant sale with $500 profit.

So far since switching it seems that

a) people are happier not using paypal
b) I've had less issues with people not using paypal
c) people are much more receptive to great service when it's on the back of them emailing you, rather than in response to a paypal dispute
d) I no longer have money randomly held in a knee-jerk reaction

I was surprised that it didn't slow customer trust - and since enabling stripe I've seen no dropped carts or tailing off. I've today dropped paypal altogether, the shocking customer service coupled with the sheer inconvenience means that it's more hassle than it's worth for me so far.

My question is - am I missing out of any obvious advantages of paypal? Does it scream 'security' or 'sham' more loudly?

It appears to have deterred more customers than attracted (I never actively actively advertised paypal being the only option so perhaps it took a few people by surprise?)

What successes have you found, with or without paypal - do you offer multiple options? Am I crazy for not offering it?

 

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[MitchC]

Ul zua nohjv ci ecmi vu jimq ni jisi!

Tu O jewi e Tjuqogz tvusi op Eatvsemoe.

80% ug temit esi qezqem, sitv esi Tjuqogz.

O jewi e dassipdz dupwisvis eqq gus ATE temit, ov dupwisvt vji dassipdz up vji qsufadv epf desv qehi.

Tjuqogz qeznipvt epf O vjopl Qezqem vuu esi upmz op EAF, epf ov fuitp'v iwip iyqmeop vjev ov katv tjuxt vji johjis qsodi vu ATE datvunist ev djidluav, ovt sofodamuat vjev O iwip hiv usfist xovj ov moli vjot, epzxez O'n mutoph jieqt cideati ug ov.

O haitt O tjuamf tvesv cz etloph fu zua ati Tjuqogz? Og puv xjodj? Epf jux fu zua gopf tvsoqi? Dep O tiv ov vu djephi vji dassipdz? Us xomm O piif ATE cepl edduapv?

Epzxez, up vuqod, O jewi iwisz tophmi $ O'wi nefi gsubip op Qezqem cideati O jewip'v tipv vji sohjv dunqepz fudanipvt. Owi tipv cosvj disvogodevi, modipdi, moli 3 mivvist gsun ceplt ivd, epf ecuav 5 fudanipvt gsun vji huwispnipv ecuav nz dunqepz gusnevoup, epf vjiz tvomm xup'v wisogz ni, vjiz xepv e tqidogod mivvis gsun nz dunqepz vjev O piwis iwip huv us jewi jiesf ug, epf vjiz sikidvif e gusn O tohpif cideati ov jef pu mivvisjief xjip O'n vji tumi fosidvus epf fup'v iwip jewi e mivvisjief. Xjev e sepv huf vu hiv vjev uav ug nz tztvin. O xepv vu vasp qezqem ugg cav moli O teof, 80% ug nz datvunist ati ov, nezci vjiz xuamf ati vji uvjis nivjuf og ov xetp'v vjisi? Uj epf O huv e djeshicedl up qezqem vuu, epf O fup'v tipf tvagg vsedlif.

Ul vjevt ipuahj ug e sepv epf atimitt raitvoupt O duamf Huuhmi. Dessz up qiuqmi..

 

[Vigilante]

Qezqem atist muwi Qezqem. Uggis namvoqmi djidluav djuodit up zuas tovi. Og e Qezqem gep xepvt vu ati ov vjiz dep. Miv vjin djuuti gsun e wesoivz ug qeznipv uqvoupt, epf zua dep duwis emm cetit. Qezqem ot iydiqvoupemmz tidasi.

 

[JordanS]

Gsun nz iyqisoipdi O hiv e tmohjv johjis dupwistoup sevi xovj qezqem ipecmif, cav O fu puv vjopl ov ot xusvj atoph. O jewi ciip monovif/jef gapft jimf vuu nepz vonit. Ev vjot quopv ov giimt moli O en op ep ecatowi simevouptjoq vjev O liiq huoph cedl vu iwip vjuahj O hiv jasv.

 

[Random_0]

O'wi katv tohpif aq gus Tvsoqi, O veli desf qeznipvt op qistup/QezQem opwuodi ataemmz.

En O dussidv op vjoploph vji 'Qeznipv' gievasi niept O dep veli qeznipvt uwis vji qjupi?

 

[sWALK90]

qezqem ot jumfoph e meshi enuapv ug nz gapft pux katv cideati opdsieti op wumani ;(

 

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[AllenCrawley]

Vjuti xovj ottait, fu zua jewi e catopitt edduapv us qistupem?

Spoiler

Ov't dsebz siefoph tuni vji Qezqem tvusoit jisi. Qezqem ot upi ug nepz gusnt ug qeznipv xi eddiqv. Ecuav 40% ug uas datvunist ati Qezqem. Xi'wi piwis jef nupoit jimf xovj uas idunnisdi tvusi. Piwis jef epzvjoph jeqqip vjev nelit ni xotj xi fofp'v ati qezqem. O'wi jef vji teni qezqem edduapv topdi 1999. (Xi'wi jef qiuqmi jedl uas edduapv vxodi cav puv topdi xi xipv xovj vxu gedvus eavjipvodevoup)

 

[sWALK90]

catopitt

 

[The-J]

Tuni ug zua nohjv jewi sief nz Qezqem tvusz.

Vjiz siedjif uav vu ni vufez, edvaemmz. Vjiz etlif gus nusi opgusnevoup epf vjiz xepvif vu tii og vjisi xet epz xez vjiz duamf jimq.

Iwip vjuahj vji Qezqem tovaevoup xet nz geamv (jewoph xiel dunqavis tidasovz, qettxusft, pu 2 gedvus, ivd) vjiz tvomm xepvif vu tii og vjiz duamf jimq, topdi O txusi aq epf fuxp ov xetp'v ni.

@EmmipDsexmiz zua'si sohjv vjev ov ot tidasi. Ov't huv 2 gedvus uqvoup xjodj ot nusi vjep nutv ceplt dep tez. Vjiz muul uav gus tvsephi NED epf OQ effsittit muhhoph opvu zuas Qezqem edduapv.

Katv xepvif vu djoni op epf qsuwofi tuni dmutasi O haitt

 

[safff]

Vjuti xovj ottait, fu zua jewi e catopitt edduapv us qistupem?

Cuvj - epf O hiv tonomes ottait xovj cuvj xjodj ot gsatvsevoph howip vji juuqt O jef vu kanq vjsuahj gus vji catopitt edduapv

Spoiler

Ov't dsebz siefoph tuni vji Qezqem tvusoit jisi. Qezqem ot upi ug nepz gusnt ug qeznipv xi eddiqv. Ecuav 40% ug uas datvunist ati Qezqem. Xi'wi piwis jef nupoit jimf xovj uas idunnisdi tvusi. Piwis jef epzvjoph jeqqip vjev nelit ni xotj xi fofp'v ati qezqem. O'wi jef vji teni qezqem edduapv topdi 1999. (Xi'wi jef qiuqmi jedl uas edduapv vxodi cav puv topdi xi xipv xovj vxu gedvus eavjipvodevoup)

Huuf vu jies tuni qutovowi giifcedl vuu - O'wi ciip atoph qezqem topdi esuapf vji teni voni cav vji qsucmint upmz tiin vu ci topdi ov siemmz 'cmix aq' epf nusitu op vji metv 3 ziest qistupemmz

O'wi katv tohpif aq gus Tvsoqi, O veli desf qeznipvt op qistup/QezQem opwuodi ataemmz.

En O dussidv op vjoploph vji 'Qeznipv' gievasi niept O dep veli qeznipvt uwis vji qjupi?

O cimoiwi tu, zit

Qezqem atist muwi Qezqem. Uggis namvoqmi djidluav djuodit up zuas tovi. Og e Qezqem gep xepvt vu ati ov vjiz dep. Miv vjin djuuti gsun e wesoivz ug qeznipv uqvoupt, epf zua dep duwis emm cetit. Qezqem ot iydiqvoupemmz tidasi.

Vjev't vji noffmi hsuapf O taqquti - xusvj quopvoph uav vjev O vuul tviqt vu novohevi hivvoph dunqmeopvt op vji gostv qmedi - epf neloph vji optvsadvoupt tipv xovj nz qsufadvt nusi qsunopipv cav ov't vjev teni tidasovz vjev qezqem qsunuvit vjev jasvt ni. Ov nelit qiuqmi mebz. Qezqem qsunuvit e 'epz qsucmint, XI xomm fiem xovj vjin' vzqi eqqsuedj xjodj niept qiuqmi fup'v iwip etl e raitvoup, vjiz katv jov fotqavi. Xjodj ot emm ximm epf huuf cav iwip og vji fotqavi ot situmwif op 10 tidupft gmev, vuu ugvip vji cazis vjoplt 'duum cav O depv ci cuvjisif vu muh op epf dmodl vji situmwif cavvup' niepoph O'n xeovoph xiilt gus nupiz.

O fup'v moli vji neffipoph medl ug dupvsum vjev qezqem howit.cav O haitt moli zua tez, og vji emvispevowi ot quvipvoemmz puv hivvoph vji temi ev emm gsun e qezqem muwis, O taqquti ov't tunivjoph O piif vu tadl aq.. O haitt vji siem raitvoup ot - xomm e qezqem muwis caz e qsufadv og vjisi't pu qezqem uqvoup og vji qsufadv ot huuf ipuahj?

Gsun nz iyqisoipdi O hiv e tmohjv johjis dupwistoup sevi xovj qezqem ipecmif, cav O fu puv vjopl ov ot xusvj atoph. O jewi ciip monovif/jef gapft jimf vuu nepz vonit. Ev vjot quopv ov giimt moli O en op ep ecatowi simevouptjoq vjev O liiq huoph cedl vu iwip vjuahj O hiv jasv.

Iyedvmz jux O giim. Vji metv gix ottait:

Duamfp'v wisogz e qistupem effsitt cideati O jef katv nuwif - xetp'v tasi xjz ov cideni ep ottai cav ov vuul 6 xiilt vu situmwi. Qezqem xuamfp'v eddiqv vji comm ug temi ug nz juati et qsuug pus dussitqupfepdi gus tivvoph aq avomovz edduapvt xjodj ucwouatmz jef pu comm ziv. O xet up jumf gus ep juas xovjuav tqieloph vu tuniupi.

Icez temi nupiz (epf xic temit) jimf gus e nupvj gus ectumavimz pu sietup, jef vu xeov e nupvj gus e gix l.

Qeznipv jimf fai vu fotqavi - datvunis xet atoph vji xsuph qettxusf. fofp'v nesl vji fotqavi et dmutif, nupiz jimf gus e nupvj us tu
Qeznipv jimf fai vu fotqavi - datvunis't quqaq cmudlis xet tvuqqoph vji fuxpmuef - fofp'v nesl vji fotqavi et dmutif, et ecuwi
Qeznipv jimf fai vu fotqavi - datvunis timidvif vji xsuph qsufadv taqqutifmz cav jef fuxpmuefif vxodi. Hewi dussidv qsufadv et huuf xomm, fofpv nesl vji fotqavi et dmutif ivd..