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So I've been expanding my e-commerce stores over the last few months which has involved some amateur mistakes and frustrations. Most of which a) Paypal integration with my ecommerce solution causing timeouts and numerous dropped carts (to the tune of $1500).
People who have disputed purchases - quickly resolved and only due to them not reading the instructions. I provided support and resolved each time but paypal locks the accounts down and it causes me nothing but headaches.
The long and short is that I integrated on-website stripe combined with an SSL cert, and instantly saw 5 purchases.
I found out that after running and not recieiving any sales for 3 months, a website I had created was not allowing the completion of sales due to an error with shipping costs. it picked up an instant sale with $500 profit.
So far since switching it seems that
a) people are happier not using paypal
b) I've had less issues with people not using paypal
c) people are much more receptive to great service when it's on the back of them emailing you, rather than in response to a paypal dispute
d) I no longer have money randomly held in a knee-jerk reaction
I was surprised that it didn't slow customer trust - and since enabling stripe I've seen no dropped carts or tailing off. I've today dropped paypal altogether, the shocking customer service coupled with the sheer inconvenience means that it's more hassle than it's worth for me so far.
My question is - am I missing out of any obvious advantages of paypal? Does it scream 'security' or 'sham' more loudly?
It appears to have deterred more customers than attracted (I never actively actively advertised paypal being the only option so perhaps it took a few people by surprise?)
What successes have you found, with or without paypal - do you offer multiple options? Am I crazy for not offering it?
People who have disputed purchases - quickly resolved and only due to them not reading the instructions. I provided support and resolved each time but paypal locks the accounts down and it causes me nothing but headaches.
The long and short is that I integrated on-website stripe combined with an SSL cert, and instantly saw 5 purchases.
I found out that after running and not recieiving any sales for 3 months, a website I had created was not allowing the completion of sales due to an error with shipping costs. it picked up an instant sale with $500 profit.
So far since switching it seems that
a) people are happier not using paypal
b) I've had less issues with people not using paypal
c) people are much more receptive to great service when it's on the back of them emailing you, rather than in response to a paypal dispute
d) I no longer have money randomly held in a knee-jerk reaction
I was surprised that it didn't slow customer trust - and since enabling stripe I've seen no dropped carts or tailing off. I've today dropped paypal altogether, the shocking customer service coupled with the sheer inconvenience means that it's more hassle than it's worth for me so far.
My question is - am I missing out of any obvious advantages of paypal? Does it scream 'security' or 'sham' more loudly?
It appears to have deterred more customers than attracted (I never actively actively advertised paypal being the only option so perhaps it took a few people by surprise?)
What successes have you found, with or without paypal - do you offer multiple options? Am I crazy for not offering it?
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