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- #111
My payment processor (Paddle) already does this. When a user is about to churn or become delinquent, it starts an automated email sequence with coupons codes and different incentives.You could try to offer some incentive for staying a certain period of time. Give them something like a gift or a special deal to look forward to.
JMO.
In exchange, if they manage to keep the customer, they take a cut of the earnings, not sure how much.
In the last 4 or 5 months, I think it managed to keep about a dozen of users who would have churned otherwise. It's pretty efficient.
I don't have a problem with churn itself, it's inevitable, but churn coupled with low growth is not a good combo.