What's new

Need Partner for Call Center

Welcome to the only entrepreneur forum dedicated to building life-changing wealth.

Build a Fastlane business. Earn real financial freedom. Live your best life.

Tired of paying for dead communities hosted by absent gurus who don't have time for you?

Imagine having a multi-millionaire mentor by your side EVERY. SINGLE. DAY. Since 2007, MJ DeMarco has been a cornerstone of Fastlane, actively contributing on over 99% of days—99.92% to be exact! With more than 39,000 game-changing posts, he's dedicated to helping entrepreneurs achieve their freedom. Join a thriving community of over 90,000 members and access a vast library of over 1,000,000 posts from entrepreneurs around the globe.

Forum membership removes this block.

SunnyN

New Contributor
LEGACY MEMBER
Joined
Oct 2, 2014
Messages
38
Rep Bank
$155
User Power: 82%
<div class="bbWrapper">Hey guys, <br /> <a href="https://www.thefastlaneforum.com/community/attachments/call-center-featured-image-webp.12485/" target="_blank"><img src="https://www.thefastlaneforum.com/community/data/attachments/9/9115-29d3b1a7bd73e44ce28c0f448f37df2c.jpg?hash=q2wUtLzoAi" class="bbImage " style="" alt="Call-Center-Featured-Image.webp" title="Call-Center-Featured-Image.webp" width="356" height="200" loading="lazy" /></a> <br /> I am glad to hv come upon this forum. Here, i met sm guys and all of us took a course on tech entrepreneurship MOOC which has immensely helped me in my life. Also, this forum has provided me lots of inspiration and clarity whenever i tht things were getting too complicated or confusing. So, first of all, my sincere thanks to this site. <br /> I am from India and i worked in a call center a couple of years ago, and India is a good place for call centers catering to USA, UK and Australian clients. I need someone who is a resident of US to partner with me on the call center project that i have in my mind. The strategy is as such:<br /> 1. My American friend finds and pitches companies in US for the different processes (like mortgage process, sales, generating leads and much more) We can discuss more on that.<br /> 2.Once we get the deal from the client, we start focusing on the India side operations.<br /> 3.I have good contacts in the call center industry, where we can hire those call centers to work out on our deals. We pay them money when they make sales, and leaving the rest of the profit for us to make.<br /> 4. This way, when we are in our fledgeling state we don&#039;t have to worry about our company&#039;s infrastructure like building, employees, payroll, and other procedures.<br /> <br /> I am really very passionate about this plan, and this business model is very good. Plz reply me on this thread, if you are interested or have any queries or feedback. <br /> <br /> Thanx a lot, FASTLANERS <img src="/community/imgs/emoticons/em-smile2.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 26514" data-quote="SunnyN" data-source="post: 539734" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=539734" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-539734">SunnyN said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Hey guys,<br /> <a href="https://www.thefastlaneforum.com/community/attachments/12485/" target="_blank">View attachment 12485</a><br /> I am glad to hv come upon this forum. Here, i met sm guys and all of us took a course on tech entrepreneurship MOOC which has immensely helped me in my life. Also, this forum has provided me lots of inspiration and clarity whenever i tht things were getting too complicated or confusing. So, first of all, my sincere thanks to this site.<br /> I am from India and i worked in a call center a couple of years ago, and India is a good place for call centers catering to USA, UK and Australian clients. I need someone who is a resident of US to partner with me on the call center project that i have in my mind. The strategy is as such:<br /> 1. My American friend finds and pitches companies in US for the different processes (like mortgage process, sales, generating leads and much more) We can discuss more on that.<br /> 2.Once we get the deal from the client, we start focusing on the India side operations.<br /> 3.I have good contacts in the call center industry, where we can hire those call centers to work out on our deals. We pay them money when they make sales, and leaving the rest of the profit for us to make.<br /> 4. This way, when we are in our fledgeling state we don&#039;t have to worry about our company&#039;s infrastructure like building, employees, payroll, and other procedures.<br /> <br /> I am really very passionate about this plan, and this business model is very good. Plz reply me on this thread, if you are interested or have any queries or feedback.<br /> <br /> Thanx a lot, FASTLANERS <img src="/community/imgs/emoticons/em-smile2.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> I am familiar with the call centers in Costa Rica as well... Living in Canada right now. I&#039;d be interested in helping with this.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 26514" data-quote="SunnyN" data-source="post: 539734" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=539734" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-539734">SunnyN said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Hey guys,<br /> <a href="https://www.thefastlaneforum.com/community/attachments/12485/" target="_blank">View attachment 12485</a><br /> I am glad to hv come upon this forum. Here, i met sm guys and all of us took a course on tech entrepreneurship MOOC which has immensely helped me in my life. Also, this forum has provided me lots of inspiration and clarity whenever i tht things were getting too complicated or confusing. So, first of all, my sincere thanks to this site.<br /> I am from India and i worked in a call center a couple of years ago, and India is a good place for call centers catering to USA, UK and Australian clients. I need someone who is a resident of US to partner with me on the call center project that i have in my mind. The strategy is as such:<br /> 1. My American friend finds and pitches companies in US for the different processes (like mortgage process, sales, generating leads and much more) We can discuss more on that.<br /> 2.Once we get the deal from the client, we start focusing on the India side operations.<br /> 3.I have good contacts in the call center industry, where we can hire those call centers to work out on our deals. We pay them money when they make sales, and leaving the rest of the profit for us to make.<br /> 4. This way, when we are in our fledgeling state we don&#039;t have to worry about our company&#039;s infrastructure like building, employees, payroll, and other procedures.<br /> <br /> I am really very passionate about this plan, and this business model is very good. Plz reply me on this thread, if you are interested or have any queries or feedback.<br /> <br /> Thanx a lot, FASTLANERS <img src="/community/imgs/emoticons/em-smile2.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Sounds great! Send your bank details and email, I&#039;ll wire the monies and send my SSN directly.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 40509" data-quote="HotRocket" data-source="post: 555743" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=555743" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-555743">HotRocket said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> I am familiar with the call centers in Costa Rica as well... Living in Canada right now. I&#039;d be interested in helping with this. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> Hi HotRocket, thanx for ur interest. It&#039;s even better that you can bring in some of ur experience from Costa Rica <img src="/community/styles/default/xenforo/smilies/tiphat.gif" class="smilie" loading="lazy" alt=":tiphat:" title="Tip Hat :tiphat:" data-shortname=":tiphat:" /><br /> Can u give me ur email id? We will carry out our future communications via email.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 6143" data-quote="458" data-source="post: 555781" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=555781" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-555781">458 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Sounds great! Send your bank details and email, I&#039;ll wire the monies and send my SSN directly. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>not if I send mine first</div>
 
<div class="bbWrapper">Hate to burst your bubble but...call centers are literally on the chopping block.<br /> <br /> <a href="http://www.thisismoney.co.uk/money/news/article-2642880/Table-700-jobs-reveals-professions-likely-replaced-robots.html" target="_blank" class="link link--external" rel="nofollow ugc noopener"><u><b>Top 100 Jobs At Risk of Being Replaced by Robots</b></u></a><br /> <br /> Telemarketers are #1 on the list.<br /> <br /> Customer service and pretty much all unskilled labor...going bye bye in just a few years.<br /> <br /> Already happening at McDonalds &amp; Wendy&#039;s. Won&#039;t make sense to use foreigners much longer.<br /> <br /> Not when a computer speaks faster clearer cheaper English and never makes mistakes.<br /> <br /> Personally I wouldn&#039;t touch this with a 10 foot pole.<br /> <br /> Here&#039;s one from the Wall Street Journal:<br /> <br /> <b><u><a href="http://www.wsj.com/articles/robots-on-track-to-bump-humans-from-call-center-jobs-1466501401" target="_blank" class="link link--external" rel="nofollow ugc noopener">Robots on Track to Bump Humans from Call Center Jobs</a></u><br /> </b><br /> <i>On a side note, now IS the right time to build a call-center automation app. <img src="/community/imgs/emoticons/em-smile2.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></i></div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 6143" data-quote="458" data-source="post: 555781" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=555781" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-555781">458 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Sounds great! Send your bank details and email, I&#039;ll wire the monies and send my SSN directly. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Sry Dude, i m looking for a genuine partnership here, rather than just monies. Hope u aren&#039;t offended.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 20902" data-quote="BlakeIC" data-source="post: 555923" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=555923" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-555923">BlakeIC said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> not if I send mine first </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Same applies to u, BlakeIC</div>
 
<div class="bbWrapper">Start with an intro thread and maybe a thread on your vast knowledge of call centers. <br /> <br /> Do not start with a sales pitch. This is not the community for that.<br /> <br /> Give to get.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 13831" data-quote="SinisterLex" data-source="post: 555925" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=555925" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-555925">SinisterLex said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Customer service and pretty much all unskilled labor...going bye bye in just a few years. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> I&#039;m really happy to hear this, means my customer service departments will always out shine any company that converts to bots. <br /> <br /> Sure, I would rather talk to a robot, rather than some customer service rep that can&#039;t speak the language properly, any day of the week.<br /> <br /> All of my reps will be people that speak crisp, and clear English.<br /> <br /> <blockquote data-attributes="member: 13831" data-quote="SinisterLex" data-source="post: 555925" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=555925" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-555925">SinisterLex said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Not when a computer speaks faster clearer cheaper English and never makes mistakes. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Unless your talking about siri, I&#039;d be interested in hearing a few examples?<br /> <br /> Every system I deal with is pretty garbage.<br /> (My banks, cell provider, internet and cable providers to name a few)<br /> <br /> They are SLOW, super slow. And if you speak to soon, or accidently press the wrong button, you have to start all the way back at the beginning.<br /> <br /> You have to sit through a list of multiple options and if you make an error more than once, some times they will just hang up.<br /> <br /> _________________________<br /> <br /> I know there are multiple upsides, but at the end of the day, I think human customer service reps will always play a major role in biz.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 10586" data-quote="TheNextTrump" data-source="post: 556421" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556421" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556421">TheNextTrump said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> I&#039;m really happy to hear this, means my customer service departments will always out shine any company that converts to bots.<br /> <br /> Sure, I would rather talk to a robot, rather than some customer service rep that can&#039;t speak the language properly, any day of the week.<br /> <br /> All of my reps will be people that speak crisp, and clear English.<br /> <br /> <br /> Unless your talking about siri, I&#039;d be interested in hearing a few examples?<br /> <br /> Every system I deal with is pretty garbage.<br /> (My banks, cell provider, internet and cable providers to name a few)<br /> <br /> They are SLOW, super slow. And if you speak to soon, or accidently press the wrong button, you have to start all the way back at the beginning.<br /> <br /> You have to sit through a list of multiple options and if you make an error more than once, some times they will just hang up.<br /> <br /> _________________________<br /> <br /> I know there are multiple upsides, but at the end of the day, I think human customer service reps will always play a major role in biz. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> I don&#039;t recall the names of the players that are better than Siri, but it&#039;s pretty safe to say better versions are coming. Robotic voices won&#039;t be the norm much longer. Pushing numbers and pound signs won&#039;t be the norm either. The creators of Siri are working on a better version under a different name currently, as is Google, Amazon and several others.<br /> <br /> The statement that unskilled labor is going bye bye isn&#039;t made half-heartedly. These same kinds of predictions put companies like Google and Amazon at the top. There&#039;s a semi-secret race going on between the biggest companies in the world to see who can automate the most stuff the fastest because the one with the best tech wins.<br /> <br /> Keep in mind I tend to think BIG. Not sure why, and some might call it &quot;dreaming&quot; but the way things have always been is not the way they&#039;re going to stay and it&#039;s not the way they&#039;ll be in 5 to 10 years. There are bots right now that can chat as well as humans (text) and write blog articles indiscernible by others. Other bots will speak indiscernibly from humans as soon as the tech is ready.<br /> <br /> <a href="https://www.amazon.com/dp/B01IOCUUDW/?tag=tff-amazonparser-20" target="_blank" class="link link--external" rel="nofollow ugc noopener"><b><u>The Economic Singularity </u></b></a>offers a good overview if you want to check it out.<br /> <br /> Just came out this year and covers predictions over the next 10 / 20 / 30 year periods.<br /> <br /> Some companies will definitely keep humans on staff as long as possible. Some humans will be necessary in management positions for even longer. But when your competitor has software that speaks as good as a human, never forgets, never sleeps, and never makes mistakes, not to mention a life-time cost significantly lower and no human drama - then you&#039;ll be forced to do the same or your profits and your customers will likely disappear.<br /> <br /> Why would customers stick with you when they can get the same, if not better, probably exponentially better service by crossing the street and using the company on board with tech?<br /> <br /> A human in a call-center can create value or not. This is completely 100% true.<br /> <br /> It&#039;s also true for automated software. Especially when machine learning comes into play.<br /> <br /> The difference is that machines tend to improve while humans can go either way (and never improve exponentially).<br /> <br /> <i>Note: This doesn&#039;t account for if humans merge with machines at some point.<br /> Note: These are reasons why I wouldn&#039;t touch a call-center. Not an argument for or against your decision to do so.<br /> </i><br /> <b><a href="http://www.bloomberg.com/news/articles/2016-06-29/how-amazon-triggered-a-robot-arms-race" target="_blank" class="link link--external" rel="nofollow ugc noopener">How Amazon Triggered a Robot Arms Race</a></b><br /> <br /> <b><a href="http://bgr.com/2016/05/25/amazon-echo-vs-siri-voice-recognition/" target="_blank" class="link link--external" rel="nofollow ugc noopener">Why Amazon Echo is Better to Talk to than Siri</a></b><br /> <br /> <b><a href="http://www.marketwatch.com/story/foxconn-replaces-60000-humans-with-robots-in-china-2016-05-25" target="_blank" class="link link--external" rel="nofollow ugc noopener">Apple Supplier Foxcon Replaces 60,000 Humans with Robots</a></b><br /> <br /> <b><a href="http://blogs.wsj.com/economics/2016/03/10/americans-think-the-robots-are-coming-for-many-jobs-but-not-their-jobs/" target="_blank" class="link link--external" rel="nofollow ugc noopener">People think Robots are Coming for Many Jobs but Not for Theirs</a></b></div>
 
<div class="bbWrapper">A human will always prefer another human helping him out with his problems.<br /> This is why premium-quality call centers will always be a business and programmed response customer support won&#039;t be anything big within next 10 years. And won&#039;t be any worthwhile within next ~13.<br /> <br /> If you want to create a cheap-a$$, low-quality call-center to provide broken english, no manners customer support to useless companies - that&#039;s not business, that&#039;s crap.<br /> If you want to create something really good - there is a market free from competition for at least the next 20 years. It&#039;s hard to replace an average, weak worker, and it&#039;s impossible to replace an excellent one. And if you don&#039;t do excellent - your business will suffer from all sorts of issues.<br /> <br /> By the way: People always underestimate the fact that there is 7 billion people on our planet. There is ALWAYS a niche available.</div>
 
Last edited:
<div class="bbWrapper"><blockquote data-attributes="member: 13831" data-quote="SinisterLex" data-source="post: 556509" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556509" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556509">SinisterLex said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> I don&#039;t recall the names of the players that are better than Siri, but it&#039;s pretty safe to say better versions are coming. Robotic voices won&#039;t be the norm much longer. Pushing numbers and pound signs won&#039;t be the norm either. The creators of Siri are working on a better version under a different name currently, as is Google, Amazon and several others.<br /> <br /> The statement that unskilled labor is going bye bye isn&#039;t made half-heartedly. These same kinds of predictions put companies like Google and Amazon at the top. There&#039;s a semi-secret race going on between the biggest companies in the world to see who can automate the most stuff the fastest because the one with the best tech wins.<br /> <br /> Keep in mind I tend to think BIG. Not sure why, and some might call it &quot;dreaming&quot; but the way things have always been is not the way they&#039;re going to stay and it&#039;s not the way they&#039;ll be in 5 to 10 years. There are bots right now that can chat as well as humans (text) and write blog articles indiscernible by others. Other bots will speak indiscernibly from humans as soon as the tech is ready.<br /> <br /> <a href="https://www.amazon.com/dp/B01IOCUUDW/?tag=tff-amazonparser-20" target="_blank" class="link link--external" rel="nofollow ugc noopener"><b><u>The Economic Singularity </u></b></a>offers a good overview if you want to check it out.<br /> <br /> Just came out this year and covers predictions over the next 10 / 20 / 30 year periods.<br /> <br /> Some companies will definitely keep humans on staff as long as possible. Some humans will be necessary in management positions for even longer. But when your competitor has software that speaks as good as a human, never forgets, never sleeps, and never makes mistakes, not to mention a life-time cost significantly lower and no human drama - then you&#039;ll be forced to do the same or your profits and your customers will likely disappear.<br /> <br /> Why would customers stick with you when they can get the same, if not better, probably exponentially better service by crossing the street and using the company on board with tech?<br /> <br /> A human in a call-center can create value or not. This is completely 100% true.<br /> <br /> It&#039;s also true for automated software. Especially when machine learning comes into play.<br /> <br /> The difference is that machines tend to improve while humans can go either way (and never improve exponentially).<br /> <br /> <i>Note: This doesn&#039;t account for if humans merge with machines at some point.<br /> Note: These are reasons why I wouldn&#039;t touch a call-center. Not an argument for or against your decision to do so.<br /> </i><br /> <b><a href="http://www.bloomberg.com/news/articles/2016-06-29/how-amazon-triggered-a-robot-arms-race" target="_blank" class="link link--external" rel="nofollow ugc noopener">How Amazon Triggered a Robot Arms Race</a></b><br /> <br /> <b><a href="http://bgr.com/2016/05/25/amazon-echo-vs-siri-voice-recognition/" target="_blank" class="link link--external" rel="nofollow ugc noopener">Why Amazon Echo is Better to Talk to than Siri</a></b><br /> <br /> <b><a href="http://www.marketwatch.com/story/foxconn-replaces-60000-humans-with-robots-in-china-2016-05-25" target="_blank" class="link link--external" rel="nofollow ugc noopener">Apple Supplier Foxcon Replaces 60,000 Humans with Robots</a></b><br /> <br /> <b><a href="http://blogs.wsj.com/economics/2016/03/10/americans-think-the-robots-are-coming-for-many-jobs-but-not-their-jobs/" target="_blank" class="link link--external" rel="nofollow ugc noopener">People think Robots are Coming for Many Jobs but Not for Theirs</a></b> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>and how do the masses earn money to become customers? I don&#039;t buy robots taking over. Companies will shoot themselves in the foot.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 30886" data-quote="devine" data-source="post: 556527" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556527" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556527">devine said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> A human will always prefer another human helping him out with his problems.<br /> This is why premium-quality call centers will always be a business and programmed response customer support won&#039;t be anything big within next 10 years. And won&#039;t be any worthwhile within next ~13.<br /> <br /> If you want to create a cheap-a$$, low-quality call-center to provide broken english, no manners customer support to useless companies - that&#039;s not business, that&#039;s crap.<br /> If you want to create something really good - there is a market free from competition for at least the next 20 years. It&#039;s hard to replace an average, weak worker, and it&#039;s impossible to replace an excellent one. And if you don&#039;t do excellent - your business will suffer from all sorts of issues.<br /> <br /> By the way: People always underestimate the fact that there is 7 billion people on our planet. There is ALWAYS a niche available. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Totally agree here. I&#039;m from Britain and the best service over the phone I have had was from Netflix. The Americans have a really good and polite way of customer service. It makes a huge difference. There is even a big rental car company here that promotes the fact it&#039;s a british company with American customer service.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 37574" data-quote="mrarcher" data-source="post: 556697" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556697" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556697">mrarcher said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> and how do the masses earn money to become customers? I don&#039;t buy robots taking over. Companies will shoot themselves in the foot. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> If you really want to know feel free to book tickets, fly all across the world and go in person to the top schools and businesses, track down the brightest minds of this century and ask them about these issues.<br /> <br /> Or just use the automated bot that instantly delivers infinite knowledge to your fingertips. I wonder which one you&#039;ll choose.<br /> <br /> <a href="http://www.google.com" target="_blank" class="link link--external" rel="nofollow ugc noopener">www.google.com</a><br /> <br /> You could also read the book I posted above. It discusses such issues. Or make generalizations based on nothing as your response and the response before it have done. That&#039;s called conviction. Look it up in the dictionary if you own one. Or just use the automated dictionary at your fingertips that does the same thing, but faster, isn&#039;t outdated, and doesn&#039;t require you to get up from your seat. I wonder which one you&#039;ll choose.<br /> <br /> <a href="http://www.dictionary.com" target="_blank" class="link link--external" rel="nofollow ugc noopener">www.dictionary.com</a><br /> <br /> ---<br /> ---<br /> <br /> <b>Here are some other convictions you may be familiar with.</b><br /> <br /> <i>Man will never reach the moon regardless of <b>all</b> future scientific advances.<br /> Dr. Lee Forest<br /> <br /> The bomb will <b>never</b> go off. I speak as an expert in explosives.<br /> Admiral William Leahy<br /> <br /> There is <b>no</b> likelihood man can ever tap the power of the atom.<br /> Robert Millikan<br /> <br /> I think there is a world market for maybe five computers.<br /> Thomas Watson<br /> <br /> This ‘telephone’ has too many shortcomings to be seriously considered as a means of communication. The device is inherently of <b>no</b> value to us.<br /> Western Union<br /> <br /> The wireless music box has <b>no</b> imaginable commercial value. Who would pay for a message sent to nobody in particular?<br /> David Sarnoff Associates<br /> <br /> Heavier-than-air flying machines are <b>impossible</b>.<br /> Lord Kelvin<br /> <br /> Airplanes are interesting toys but of <b>no</b> military value.<br /> Marechal Ferdinand Foch<br /> <br /> There is <b>no</b> reason anyone would want a computer in their home.<br /> Ken Olson<br /> <br /> Everything that can be invented has been invented.<br /> Charles H. Duell<br /> <br /> <a href="http://www.jonathankettleborough.com/things-thought-never-happen/" target="_blank" class="link link--external" rel="nofollow ugc noopener">Source</a></i><br /> <br /> ---<br /> <br /> The universe doesn&#039;t care about opinions.<br /> <br /> Things only aren&#039;t true until they are.<br /> <br /> P.S. I didn&#039;t say robots are taking over. I said unskilled labor is going bye bye. There&#039;s a difference. Artificial intelligence automates individual tasks. Sometimes it automates entire jobs. Call centers are at the top of the list for automation, meaning it&#039;s very very likely to happen. Automation meaning the technology will be solid enough to replace most, if not all human representatives to the satisfaction of other humans.<br /> <br /> <u>Again, that&#039;s why I wouldn&#039;t touch this</u>. Not an argument for or against your position.<br /> <br /> To avoid derailing this thread further, this is my last reply.</div>
 
Last edited:
<div class="bbWrapper"><blockquote data-attributes="member: 13831" data-quote="SinisterLex" data-source="post: 556509" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556509" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556509">SinisterLex said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> I don&#039;t recall the names of the players that are better than Siri, but it&#039;s pretty safe to say better versions are coming. Robotic voices won&#039;t be the norm much longer. Pushing numbers and pound signs won&#039;t be the norm either. The creators of Siri are working on a better version under a different name currently, as is Google, Amazon and several others.<br /> <br /> The statement that unskilled labor is going bye bye isn&#039;t made half-heartedly. These same kinds of predictions put companies like Google and Amazon at the top. There&#039;s a semi-secret race going on between the biggest companies in the world to see who can automate the most stuff the fastest because the one with the best tech wins.<br /> <br /> Keep in mind I tend to think BIG. Not sure why, and some might call it &quot;dreaming&quot; but the way things have always been is not the way they&#039;re going to stay and it&#039;s not the way they&#039;ll be in 5 to 10 years. There are bots right now that can chat as well as humans (text) and write blog articles indiscernible by others. Other bots will speak indiscernibly from humans as soon as the tech is ready.<br /> <br /> <a href="https://www.amazon.com/dp/B01IOCUUDW/?tag=tff-amazonparser-20" target="_blank" class="link link--external" rel="nofollow ugc noopener"><b><u>The Economic Singularity </u></b></a>offers a good overview if you want to check it out.<br /> <br /> Just came out this year and covers predictions over the next 10 / 20 / 30 year periods.<br /> <br /> Some companies will definitely keep humans on staff as long as possible. Some humans will be necessary in management positions for even longer. But when your competitor has software that speaks as good as a human, never forgets, never sleeps, and never makes mistakes, not to mention a life-time cost significantly lower and no human drama - then you&#039;ll be forced to do the same or your profits and your customers will likely disappear.<br /> <br /> Why would customers stick with you when they can get the same, if not better, probably exponentially better service by crossing the street and using the company on board with tech?<br /> <br /> A human in a call-center can create value or not. This is completely 100% true.<br /> <br /> It&#039;s also true for automated software. Especially when machine learning comes into play.<br /> <br /> The difference is that machines tend to improve while humans can go either way (and never improve exponentially).<br /> <br /> <i>Note: This doesn&#039;t account for if humans merge with machines at some point.<br /> Note: These are reasons why I wouldn&#039;t touch a call-center. Not an argument for or against your decision to do so.<br /> </i><br /> <b><a href="http://www.bloomberg.com/news/articles/2016-06-29/how-amazon-triggered-a-robot-arms-race" target="_blank" class="link link--external" rel="nofollow ugc noopener">How Amazon Triggered a Robot Arms Race</a></b><br /> <br /> <b><a href="http://bgr.com/2016/05/25/amazon-echo-vs-siri-voice-recognition/" target="_blank" class="link link--external" rel="nofollow ugc noopener">Why Amazon Echo is Better to Talk to than Siri</a></b><br /> <br /> <b><a href="http://www.marketwatch.com/story/foxconn-replaces-60000-humans-with-robots-in-china-2016-05-25" target="_blank" class="link link--external" rel="nofollow ugc noopener">Apple Supplier Foxcon Replaces 60,000 Humans with Robots</a></b><br /> <br /> <b><a href="http://blogs.wsj.com/economics/2016/03/10/americans-think-the-robots-are-coming-for-many-jobs-but-not-their-jobs/" target="_blank" class="link link--external" rel="nofollow ugc noopener">People think Robots are Coming for Many Jobs but Not for Theirs</a></b> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> <br /> <br /> 1. My original comment was directed towards business&#039;s that I plan to launch / own down the line. Most if not every one of your points were directed towards Amazon and Google.<br /> Which is an entirely different ball game.<br /> What works for them, won&#039;t necessarily work for every other business on the map.<br /> <br /> 2. I am all for automation and realize that is &quot;where&quot; the world is headed. Companies like Amazon and Google should be competing to produce the best tech year after year, but to say &quot;the best tech wins&quot; in any business, is not correct.<br /> <br /> -If I launch a car dealership, having better technology isn&#039;t going to make my car lot the best in the area.<br /> <br /> -Just as, the Marriot won&#039;t dominate the hotel industry by having the best tech.<br /> <br /> 3. I to am a dreamer, like to think outside the box, and fully understand our world we live in is every changing. However, &quot;predictions&quot; are predictions.<br /> No one is arguing that technology is on the rise, and machines are replacing pointless tasks/duties that simply don&#039;t require a human being.<br /> <br /> All about it.<br /> <br /> 4. My original point:<br /> I&#039;m not a fan of robotic answering machines that offer a snail process of reaching some one to assist your situation when dealing with a company.<br /> <br /> I am fully aware that bigger and better technologies are being built and will launch relatively soon.<br /> <br /> If you take out the robotic voice, all the button pushing, and make it a completely flawless process that never makes a mistake, never misses a beat, and can out perform any human being on the planet 365 days a year.<br /> <br /> Well that my friend, is again an entire different ball game. But, still has 0 impact on my thoughts on the subject.<br /> <br /> ______<br /> <br /> 5. Generalizing every business as one, and stating competition will cross the street due to better technology makes me question your complete point.<br /> <br /> Your a great writer, and make some solid points. You make sure to include your copy skills and all the articles you&#039;ve read to back it all up.<br /> <br /> But at the end of the day, nothing you said was relevant to my original point.<br /> <br /> _______<br /> I will only have winners on my team, no matter the biz.<br /> <br /> They will be qualified, good at what they do, and most importantly have integrity.<br /> <br /> Which is why I open the doors to any competitor down the line that thinks their &quot;2nd gen siri automated phone bot&quot; has any shot at competing with my customer service department.<br /> <br /> _______<br /> <br /> Lastly, there will always be a need for call centers with real human beings.<br /> <br /> Take a life insurance business for example.<br /> <br /> Should I be worried about the company having some sort of a siri bot calling their prospects or the company down the street with a call center full of closers?<br /> <br /> ________<br /> <br /> Either way, you do you, and I&#039;ll do me.<br /> <br /> Best success</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 13831" data-quote="SinisterLex" data-source="post: 555925" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=555925" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-555925">SinisterLex said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Hate to burst your bubble but...call centers are literally on the chopping block.<br /> <br /> <a href="http://www.thisismoney.co.uk/money/news/article-2642880/Table-700-jobs-reveals-professions-likely-replaced-robots.html" target="_blank" class="link link--external" rel="nofollow ugc noopener"><u><b>Top 100 Jobs At Risk of Being Replaced by Robots</b></u></a><br /> <br /> Telemarketers are #1 on the list.<br /> <br /> Customer service and pretty much all unskilled labor...going bye bye in just a few years.<br /> <br /> Already happening at McDonalds &amp; Wendy&#039;s. Won&#039;t make sense to use foreigners much longer.<br /> <br /> Not when a computer speaks faster clearer cheaper English and never makes mistakes.<br /> <br /> Personally I wouldn&#039;t touch this with a 10 foot pole.<br /> <br /> Here&#039;s one from the Wall Street Journal:<br /> <br /> <b><u><a href="http://www.wsj.com/articles/robots-on-track-to-bump-humans-from-call-center-jobs-1466501401" target="_blank" class="link link--external" rel="nofollow ugc noopener">Robots on Track to Bump Humans from Call Center Jobs</a></u><br /> </b><br /> <i>On a side note, now IS the right time to build a call-center automation app. <img src="/community/imgs/emoticons/em-smile2.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></i> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> There&#039;s a difference between customer service and telemarketing. A computer will never be able to sell shit to anyone. As for customer service call centers, I&#039;m all about the pressing zero 100 times.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 6143" data-quote="458" data-source="post: 556777" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556777" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556777">458 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> There&#039;s a difference between customer service and telemarketing. A computer will never be able to sell shit to anyone. As for customer service call centers, I&#039;m all about the pressing zero 100 times. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Interestingly here in the uk you do get terrible automated calls attempting to sell PPI. Don&#039;t see it working too well though. You&#039;ll still get the odd tin foil hat people like me that&#039;ll always pick the cashier, never buy an automated car and never carry a smart phone. TBH I hope that it goes the other way and people will get fed up of dealing with machines and bored of the internet. Only time will tell but unskilled workers are great for spending so they are going to need money somehow. Not everyone will get a college education. On a lighter note after reading that list I would love to see an automated door to door salesman going through the likes of drumchapel in Glasgow. It would have no chance of leaving in one piece.</div>
 
<div class="bbWrapper">i like the tags of your post!<br /> <br /> <a href="https://www.thefastlaneforum.com/community/tags/entrepreneur/" class="link link--internal">entrepreneur</a>, <a href="https://www.thefastlaneforum.com/community/tags/fastlane+2016/" class="link link--internal">fastlane 2016</a>, <a href="https://www.thefastlaneforum.com/community/tags/money/" class="link link--internal">money</a>, <a href="https://www.thefastlaneforum.com/community/tags/partner/" class="link link--internal">partner</a>, <a href="https://www.thefastlaneforum.com/community/tags/call+center/" class="link link--internal">call center <br /> </a><br /> to the point!</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 6143" data-quote="458" data-source="post: 556777" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556777" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556777">458 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> There&#039;s a difference between customer service and telemarketing. A computer will never be able to sell shit to anyone. As for customer service call centers, I&#039;m all about the pressing zero 100 times. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Funnily, computer will be able to sell stuff better than majority of salespeople.<br /> You know why?<br /> <br /> Because computer is much more accurately analyzing emotions, speech patterns and pre-existing information.<br /> People don&#039;t buy not because salespeople don&#039;t make them want to buy. People don&#039;t buy because salespeople make them not want to buy.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 30886" data-quote="devine" data-source="post: 556824" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556824" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556824">devine said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Funnily, computer will be able to sell stuff better than majority of salespeople.<br /> You know why?<br /> <br /> Because computer is much more accurately analyzing emotions, speech patterns and pre-existing information.<br /> People don&#039;t buy not because salespeople don&#039;t make them want to buy. People don&#039;t buy because salespeople make them not want to buy. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> That&#039;s the dumbest thing I think I&#039;ve ever heard.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 6143" data-quote="458" data-source="post: 556849" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556849" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556849">458 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> That&#039;s the dumbest thing I think I&#039;ve ever heard. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>You&#039;re just too dumb to understand it, let&#039;s be honest.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 41320" data-quote="kkompoti" data-source="post: 556799" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556799" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556799">kkompoti said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> i like the tags of your post!<br /> <br /> <a href="https://www.thefastlaneforum.com/community/tags/entrepreneur/" class="link link--internal">entrepreneur</a>, <a href="https://www.thefastlaneforum.com/community/tags/fastlane+2016/" class="link link--internal">fastlane 2016</a>, <a href="https://www.thefastlaneforum.com/community/tags/money/" class="link link--internal">money</a>, <a href="https://www.thefastlaneforum.com/community/tags/partner/" class="link link--internal">partner</a>, <a href="https://www.thefastlaneforum.com/community/tags/call+center/" class="link link--internal">call center <br /> </a><br /> to the point! </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>I will have to add another tag &quot;heated discussion&quot;</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 26514" data-quote="SunnyN" data-source="post: 539734" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=539734" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-539734">SunnyN said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Hey guys,<br /> <a href="https://www.thefastlaneforum.com/community/attachments/12485/" target="_blank">View attachment 12485</a><br /> I am glad to hv come upon this forum. Here, i met sm guys and all of us took a course on tech entrepreneurship MOOC which has immensely helped me in my life. Also, this forum has provided me lots of inspiration and clarity whenever i tht things were getting too complicated or confusing. So, first of all, my sincere thanks to this site.<br /> I am from India and i worked in a call center a couple of years ago, and India is a good place for call centers catering to USA, UK and Australian clients. I need someone who is a resident of US to partner with me on the call center project that i have in my mind. The strategy is as such:<br /> 1. My American friend finds and pitches companies in US for the different processes (like mortgage process, sales, generating leads and much more) We can discuss more on that.<br /> 2.Once we get the deal from the client, we start focusing on the India side operations.<br /> 3.I have good contacts in the call center industry, where we can hire those call centers to work out on our deals. We pay them money when they make sales, and leaving the rest of the profit for us to make.<br /> 4. This way, when we are in our fledgeling state we don&#039;t have to worry about our company&#039;s infrastructure like building, employees, payroll, and other procedures.<br /> <br /> I am really very passionate about this plan, and this business model is very good. Plz reply me on this thread, if you are interested or have any queries or feedback.<br /> <br /> Thanx a lot, FASTLANERS <img src="/community/imgs/emoticons/em-smile2.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> Wondering if this ever took off?</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 30886" data-quote="devine" data-source="post: 556824" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=556824" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-556824">devine said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Funnily, computer will be able to sell stuff better than majority of salespeople.<br /> You know why?<br /> <br /> Because computer is much more accurately analyzing emotions, speech patterns and pre-existing information.<br /> People don&#039;t buy not because salespeople don&#039;t make them want to buy. People don&#039;t buy because salespeople make them not want to buy. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote> <br /> Point me to that technology to disrupt the real estate industry.... please. Will save me so much time. Will be able to go through tons of data and have the perfect house shown each time.</div>
 

Welcome to an Entrepreneurial Revolution

The Fastlane Forum empowers you to break free from conventional thinking to achieve financial freedom through UNSCRIPTED® Entrepreneurship where relative value and problem-solving are executed at scale. Living Unscripted® isn’t just a business strategy—it’s a way of life.

Follow MJ DeMarco

Get The Books that Change Lives...

The Fastlane entrepreneurial strategy is based on the CENTS Framework® which is based on the three best-selling books by MJ DeMarco.

mj demarco books
Back
Top Bottom