Okay.. Today I tried with this script:
Gatekeeper: Hello, thank you for calling XYZ Company, this is Mary.
CSR: Hello, is Eric available?
They usually ask me what its regarding and I get shut down when i tell them Janitorial Services...
Ugh.. I might speak with 3-4 DM's? out of 100 Calls... No way thats a good rate.
Your making progress. Maybe try and go like Hey is Eric there, this is Mack
Dislike ads? Remove them and support the forum:
Subscribe to Fastlane Insiders.