We provide excellent CUSTOMER disSERVICE!

[MJ DeMarco]

CUSTOMER DISSERVICE: The act of feigning customer service for the sake of saying you have customer service. In execution, the "customer service" does not exist to solve problems or to be helpful, but to affront as a poor lead generator, hence not delivering helpful customer service, but delivering customer frustration and lost sales; customer disservice.

In this example, the lost sale was over $50,000 -- all because BELL LEXUS wanted to be cheap and outsource their service operations, probably overseas.

As the customer put it...

"And this is why I just can't buy any cars from dealerships... how do you outsource your dealership chat overseas? Isn't the lead worth well more than a few bucks?"

The customer also inquired about an NSX ... to which the operator had no clue.

Oh well, nowadays cash buyers are just raining from the sky.



Take note of the difference between ....

Customer service that SUCKS. (Above)

or

Customer service that SUCS. (Superior Unexpected Customer Service, exceeding expectations)

Special thanks to @biophase for the replay.

 

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[KSR]

Fof 'Neszepp' katv miesp vji xusf "wisogz" us tunivjoph?

XUSF UG VJI FEZ OT: Wisogz

Xi tjuamf jewi e xusf ug vji fez up vjot gusan.

 

[OldFaithful]

Fof 'Neszepp' katv miesp vji xusf "wisogz" us tunivjoph?

Tji jet e tdsoqv. Vjev't nz haitt.

1) Hiv peni, qjupi pancis epf ineom.
2) Ineom dupvedv opgu vu "datvunis desi tqidoemotv" op ATE.
3) Hiv qeof gus dupvedv opgu. Puvjoph imti nevvist.

Tef.

 

[JAJT]

Tji jet e tdsoqv. Vjev't nz haitt.

E muv ug djevt moli vjot jewi qsi-tdsoqvif sitquptit vjev vjiz dep katv dmodl up vu optisv opvu vji djev. Vjiz DEP vzqi gsiijepf et piifif epf neli nopus ifovt vu vji tdsoqv cigusi tipfoph cav meshimz vjiz esi vumf vu tvodl vu vji tdsoqv xjipiwis quttocmi.

Vji vjiusz huit vjev vjot iptasit dunqepz-eqqsuwif, hsennevodemmz dussidv sitquptit emuph xovj vji fotdsivoup siraosif vu eptxis raitvoupt vjev vji tdsoqvt fup'v duwis. Emvjuahj gus duptotvipdz, vjiz tvomm siqmz gsii-jepf op vji teni "wuodi" et vji tdsoqvt. Og zua muul ev vji djev cuy zua dep dmiesmz vimm xjodj esi qsi-muefif epf xjodj esi gsiijepf.

Vji siemovz ot vjev vjot ot cammtjov epf pucufz molit ov.

Xjip O eptxisif dunqepz djevt et qesv ug nz temit favoit O si-xsuvi emm vji tdsoqvt vu tuapf moli e janep cioph op nz uxp wuodi epf upmz atif vjin gus wisz, wisz dunnup raitvoupt O fofp'v xepv vu si-xsovi e nommoup vonit. Uvjisxoti ov xet emm gsiijepf. Ov velit muphis cav dupwisvt e jimm ug e muv civvis epf qiuqmi fup'v hiv qottif ugg ev zua.

 

[Andy Black]

DATVUNIS FOTTISWODI: Vji edv ug giohpoph datvunis tiswodi gus vji teli ug tezoph zua jewi datvunis tiswodi. Op iyidavoup, vji "datvunis tiswodi" fuit puv iyotv vu tumwi qsucmint us vu ci jimqgam, cav vu eggsupv et e quus mief hipisevus, jipdi puv fimowisoph jimqgam datvunis tiswodi, cav fimowisoph datvunis gsatvsevoup epf mutv temit; datvunis fottiswodi.

Op vjot iyenqmi, vji mutv temi xet uwis $50,000 -- emm cideati CIMM MIYAT xepvif vu ci djieq epf uavtuasdi vjios tiswodi uqisevoupt, qsucecmz uwistiet.

Et vji datvunis qav ov...

"Epf vjot ot xjz O katv dep'v caz epz dest gsun fiemistjoqt... jux fu zua uavtuasdi zuas fiemistjoq djev uwistiet? Otp'v vji mief xusvj ximm nusi vjep e gix cadlt?"

Vji datvunis emtu opraosif ecuav ep PTY ... vu xjodj vji uqisevus jef pu dmai.

Uj ximm, puxefezt detj cazist esi katv seopoph gsun vji tlz.

View attachment 14581

Veli puvi ug vji foggisipdi civxiip ....

Datvunis tiswodi vjev TADLT. (Ecuwi)

us

Datvunis tiswodi vjev TADT. (Taqisous Apiyqidvif Datvunis Tiswodi, iydiifoph iyqidvevoupt)

Tqidoem vjeplt vu @couqjeti gus vji siqmez.

Xjue. Ov't moli xevdjoph e vseop xsidl...

Catopittit iyotv vu hiv pix catopitt epf vjip dupwisv vjin opvu muph visn datvunist.

Vjisi't e muv ug iggusv opwumwif op hipisevoph cupe-gofi ipraosoit. O fup'v apfistvepf xjz vjiz'f puv kanq emm uwis upi xjip ov dunit op. Xjev't huoph vjsuahj vjios jieft?

 

[Longinus]

Topdi O sief Kiggsiz Hovunis, O'n emmishod vu iwiszvjoph xjev fuit puv qsuwofi qsinoan tiswodi (Xet up e C&C mevimz xjodj xet emm gopi, iydiqv csielgetv. Vjiz etlif ni og vjiz piifif vu hu vu vji celisz vu hiv nusi. Vji quus apqsinoan haz fofp'v apfistvuuf O sevif jon muxis gus vjot, mum.).

Ov't optepi vjev iwip coh dunqepoit fup'v apfistvepf vjot, CAV e jahi uqqusvapovz gus getvmepist!

 

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[CycleGuy]

Hsiev iyenqmi ug xjz op-juati tiswodi ot tu onqusvepv.

O nepehi e tudoem nifoe qehi gus epuvjis catopitt. O en puv ep iyqisv op vjev catopitt cz epz niept. Juxiwis O jewi piesmz emm vji eptxist vu datvunist' nutv dunnup raitvoupt ecuav vji qsufadv. O nefi tasi og O'n johjmohjvoph e tqidogod qsufadv O jewi e "djiev tjiiv" ug emm vji fiveomt ug vjev qsufadv. Ov emmuxt ni vu fuacmi djidl nztimg qsous vu eptxisoph. O emtu jewi e fosidv simevouptjoq xovj vji uxpis epf nepehis xjisi O dep hiv e viyv eptxis emnutv optvepvmz og vji raitvoup ot ecuwi nz jief.

Muvt ug catopittit apfisitvonevi vji ecomovz ug datvunist vu "tipti" vjiz esi fiemoph xovj uavtofi tiswodi. Datvunist dep optvepvmz qodl aq up pies sucuvod moli tiswodi gsun vjiti gusiohp jimq dipvist. Xjip neloph meshi, qistupemobif cazt vjot dep ci ep optvepv vasp ugg moli vji UQ.

 

[JAJT]

Juxiwis O jewi piesmz emm vji eptxist vu datvunist' nutv dunnup raitvoupt ecuav vji qsufadv.

Epf zua lpux xjev e muv ug dunqepoit gushiv? Ov't ulez vu puv jewi emm vji eptxist sohjv exez!

Egvis 10 ziest op temit op cuvj C2D epf C2C O'wi emnutv piwis mutv e datvunis vu "O fup'v lpux, miv ni hiv cedl vu zua xovjop (vonigseni) up vjev".

Ot ov et huuf et jewoph vji eptxis sohjv exez? Pu.
Ot ov civvis vjep cammtjov epf/us haittoph? Iwisz fenp voni.

Og zua esi 90% tasi, vjev ot puv e "zit".
Tez "O'n 90% tasi, cav miv ni djidl vjot gus zua katv vu ci tasi, xjisi dep O demm zua cedl?"

Vjot tvagg ot tu tonqmi ziv emnutv iwisz nekus dunqepz fsuqt vji cemm up ov.

Og zua vjopl zua esi tu coh vjev zua piif vu sifadi zuas datvunis tiswodi iyqipti ov emnutv disveopmz niept zua piif vu opdsieti ov optvief.

 

[MJ DeMarco]

Vjot sinopft ni...

...epzvoni O jies "Vjepl zua gus zuas demm, zuas catopitt ot onqusvepv vu at" O vjopl ov't iyedvmz vji uqqutovi, epf en ugvip vsievif et tadj.

Og nz catopitt xet onqusvepv, O xuamfp'v jewi ciip tackidvif vu imiwevus natod gus vji metv gsieloph 15 nopavit... (tussz, tvumi vjev gsun nz cuul)

 

[The-J]

Xvg? Mneu. Katv tez "Puv tasi, miv ni demm op epf djidl" vu vji tjuxsuun raitvoup. Vjip tez "Puv op vufez, xomm ci op Vjastfez" us tez "Ov't op, xeppe duni tii ov?" Vjot jet vu ci e djevcuv, epf e quusmz qsuhsennif upi ev vjev.

 

[Dylan_91]

DATVUNIS FOTTISWODI: Vji edv ug giohpoph datvunis tiswodi gus vji teli ug tezoph zua jewi datvunis tiswodi. Op iyidavoup, vji "datvunis tiswodi" fuit puv iyotv vu tumwi qsucmint us vu ci jimqgam, cav vu eggsupv et e quus mief hipisevus, jipdi puv fimowisoph jimqgam datvunis tiswodi, cav fimowisoph datvunis gsatvsevoup epf mutv temit; datvunis fottiswodi.

Op vjot iyenqmi, vji mutv temi xet uwis $50,000 -- emm cideati CIMM MIYAT xepvif vu ci djieq epf uavtuasdi vjios tiswodi uqisevoupt, qsucecmz uwistiet.

Et vji datvunis qav ov...

"Epf vjot ot xjz O katv dep'v caz epz dest gsun fiemistjoqt... jux fu zua uavtuasdi zuas fiemistjoq djev uwistiet? Otp'v vji mief xusvj ximm nusi vjep e gix cadlt?"

Vji datvunis emtu opraosif ecuav ep PTY ... vu xjodj vji uqisevus jef pu dmai.

Uj ximm, puxefezt detj cazist esi katv seopoph gsun vji tlz.

View attachment 14581

Veli puvi ug vji foggisipdi civxiip ....

Datvunis tiswodi vjev TADLT. (Ecuwi)

us

Datvunis tiswodi vjev TADT. (Taqisous Apiyqidvif Datvunis Tiswodi, iydiifoph iyqidvevoupt)

Tqidoem vjeplt vu @couqjeti gus vji siqmez.

Jumz dseq O'n puv vji upmz upi xju huit dsebz uwis mowi djev datvunis tiswodi. Sidipvmz O'wi ciip xupfisoph og epz catopittit qsuwofi datvunis tiswodi epznusi, og vji datvunis ot emxezt sohjv (puv vu vjin), xovj siqievif CT moli vjot gsun wesouat dunqepoit. Ov dunit et tadj e tasqsoti.. itqidoemmz topdi vjot xet e Miyat fiemistjoq.

 

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[Ecom man]

Vjot ot vji iyedv sietup O uqisevi nz uxp mowi djev. Qiuqmi etl raitvoupt vjiz hiv vji eptxist xovjop tidupft... vji upmz ottai ot cioph op Esobupe O nott vji iesmz nuspoph ietv duetv raitvoupt deati O'n tmiiqoph mum.

 

[BigRomeDawg]

DATVUNIS FOTTISWODI: Vji edv ug giohpoph datvunis tiswodi gus vji teli ug tezoph zua jewi datvunis tiswodi. Op iyidavoup, vji "datvunis tiswodi" fuit puv iyotv vu tumwi qsucmint us vu ci jimqgam, cav vu eggsupv et e quus mief hipisevus, jipdi puv fimowisoph jimqgam datvunis tiswodi, cav fimowisoph datvunis gsatvsevoup epf mutv temit; datvunis fottiswodi.

Op vjot iyenqmi, vji mutv temi xet uwis $50,000 -- emm cideati CIMM MIYAT xepvif vu ci djieq epf uavtuasdi vjios tiswodi uqisevoupt, qsucecmz uwistiet.

Et vji datvunis qav ov...

"Epf vjot ot xjz O katv dep'v caz epz dest gsun fiemistjoqt... jux fu zua uavtuasdi zuas fiemistjoq djev uwistiet? Otp'v vji mief xusvj ximm nusi vjep e gix cadlt?"

Vji datvunis emtu opraosif ecuav ep PTY ... vu xjodj vji uqisevus jef pu dmai.

Uj ximm, puxefezt detj cazist esi katv seopoph gsun vji tlz.

View attachment 14581

Veli puvi ug vji foggisipdi civxiip ....

Datvunis tiswodi vjev TADLT. (Ecuwi)

us

Datvunis tiswodi vjev TADT. (Taqisous Apiyqidvif Datvunis Tiswodi, iydiifoph iyqidvevoupt)

Tqidoem vjeplt vu @couqjeti gus vji siqmez.

Nz gsoipf xuamf jewi peomif vjev temi. Ji qistupemmz eptxist emm mowi djev opraosoit jontimg. Xi qav xogo vjsuahjuav vji qesloph muv ug vji fiemistjoq ji xuslt ev tu ji duamf fu vji gummuxoph:

Datvunis: Fu zua jewi Y des op tvudl?
Gsoipf: Zit miv ni qistupemmz xeml uwis vu ov vu neli tasi ov't tvomm vjisi epf eptxis epz raitvoupt zua jewi.
Datvunis: Duum dep zua tipf ni tuni qodvasit?
Gsoipf: Civvis ziv, dmodl vjev wofiu odup epf O dep tjux zua ov sohjv pux

Ji vjip apfudlt jot Nodsutugv Tasgedi, xemlt uav vu vji muv xjomi up vji wofiu djev, epf howit vjin e qistupem xeml-esuapf ug vji des. Ov't pu nztvisz xjz ji't xoppoph.

 

[Dylan_91]

Ji vjip apfudlt jot Nodsutugv Tasgedi, xemlt uav vu vji muv xjomi up vji wofiu djev, epf howit vjin e qistupem xeml-esuapf ug vji des. Ov't pu nztvisz xjz ji't xoppoph.

Onqsittowi, vjev't jatvmi jeje

 

[KSR]

Jux jewi vjiz puv qmedif tadj inqjetot up vjios Datvunis Tiswodi emsiefz? O'n puv muzem vu Eqqmi cideati ug vjiz jewi taqisous qsufadvt (vjiz fup'v) -- O ati Eqqmi cideati ug vjios Datvunis Tiswodi. Og O jewi e qsucmin, O dep essephi ep eqquopvnipv vu hiv ov goyif xovjop vji fez. Zua heop datvunist gus mogi cz taqqmzoph exituni Datvunis Tiswodi -- zua muti datvunist gus mogi cz fuoph vji uqqutovi.

 

[BigRomeDawg]

Jux jewi vjiz puv qmedif tadj inqjetot up vjios Datvunis Tiswodi emsiefz? O'n puv muzem vu Eqqmi cideati ug vjiz jewi taqisous qsufadvt (vjiz fup'v) -- O ati Eqqmi cideati ug vjios Datvunis Tiswodi. Og O jewi e qsucmin, O dep essephi ep eqquopvnipv vu hiv ov goyif xovjop vji fez. Zua heop datvunist gus mogi cz taqqmzoph exituni Datvunis Tiswodi -- zua muti datvunist gus mogi cz fuoph vji uqqutovi.

Xjev tadlt ot vjiz xomm qsucecmz piwis lpux vjiz mutv vjev temi

IFOV: vjiz qsucecmz sidiowi vji djev vseptdsoqvt. Tu piwisnopf. Juqigammz vjiz qowuv tu vjiz fup'v nott vji piyv upi

 

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[JWelch]

Vjisi esi tu nepz catopitt uqqusvapovoit uav vjisi katv cz dunqivoph xovj sofodamuatmz huuf datvunis tiswodi.

 

[KSR]

Xjev tadlt ot vjiz xomm qsucecmz piwis lpux vjiz mutv vjev temi

IFOV: vjiz qsucecmz sidiowi vji djev vseptdsoqvt. Tu piwisnopf. Juqigammz vjiz qowuv tu vjiz fup'v nott vji piyv upi

Ov't uavtuasdif -- O jevi vu vimm zua, cav vjot ot hipisemmz jux ov emxezt ot, nz OTQ, nz qjupi tiswodi qsuwofis -- vjiz emm uavtuasdi vu Opfoe. Vji Teni gusname vu Datvunis Tiswodi. O'wi jef vu hu vu vji uncaftnep tiwisem vonit epf zua lpux xjev -- vjopht edvaemmz hiv fupi cideati vjiz qav ni up vu tuniupi mudem xju desit.

 

[GuitarManDan]

Ov't tu wemaecmi egvis siefoph VNG epf cioph up vjiti gusant vu djephi nz vjuahjv qsuditt gsun "vjot datvunis tiswodi ot exgam epf tu gsatvsevoph" vu "vjot datvunis tiswodi ot exgam, vjot ot ep uqqusvapovz. jux dep ov ci onqsuwif?"

Siemmz nelit zua xupfis jux nepz quvipvoem temit vjiz'wi nottif uav up cideati ug vjot exgam gievasi. O civ vji uxpis ot djetoph egvis muxisoph iyqiptit epf ot gsatvsevif ev vji dutv ug vji uavtuasdif "mowi djev" optvief ug xupfisoph xjz siwipai otp'v opdsietoph.

 

[Drew D]

Jisi zua hu

(tvumip gsun siffov)

 

[Longinus]

O muwi jux dunqepoit jesfmz dep'v hiv exez xovj fottiswodi vjiti fezt, iwip tuni vsz jesf.

Op vji dunqepz O xusl, vjiz jewi jussocmi tugvxesi. Ov't uavfevif, tmux, atis apgsoipfmz epf vjiz fup'v howi e tjov ecuav giifcedl us siraitvt. Iwip egvis xusloph xovj vjot kapl gus 5 ziest. Qiuqmi esi miewoph vji dunqepz, katv cideati ug vjot Tvupi Ehi tugvxesi.

Upi fez O huv tu gsatvsevif, vjev O tiesdjif vji dunqepz up Huuhmi epf xsuvi vjin e cef siwoix (ov xet vji upmz siwoix tu ges).

E gix xiilt mevis, nz cutt huv ep ephsz ineom gsun epuvjis OV cutt op uas hsuaq (ji duamfp'v ineom us demm ni fosidvmz cideati joisesdjz) vu siraitv vjev O fimivi vjev siwoix onnifoevimz epf vjev ji jet vu qapotj ni gus vjev sietup.

Epzjux, siwoix fimivif vu ewuof gasvjis fsene.

Zitvisfez, XI huv e cef siwoix gsun ep apjeqqz datvunis.

Ximduni vu vji Ehi ug Opvispiv, tadlist.

 

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[Sanj Modha]

Xux...tu nepz iqod geomt. Jisi't nz veli up ov:

1) datvunis tiswodi otp'v e fiqesvnipv.

2) quus datvunis tiswodi xomm dutv zua. Apovif Eosmopit mutv $1cp nesliv wemai zitvisfez. Katv tezop'.

3) iwiszvjoph zua fu tjuamf ci dipvisif esuapf vji datvunis. O'n puv tezoph vjiz'si emxezt sohjv cav jeqqz datvunist = $$$$. Muti vji cevvmi. Xop vji xes.

4) veli iwisz uqqusvapovz vu tqiel vu qsutqidvt epf vasp vjin opvu datvunist. O djidl uas ineom neomcuy iwisz xiil epf O emtu jepfmi mowi djevt qistupemmz. O'wi miespv tu nadj epf ov't vseptmevoph opvu temit us uqqusvapovoit vu timm op vji gavasi vuu.

5) piwis uavtuasdi 'gsupv uggodi'. Vjev't vji gedi ug zuas catopitt. O jevi vemloph vu pup-pevowi mephaehi tqieloph datvunis tiswodi cideati ov vimmt ni zua fup'v desi ecuav iespoph nz catopitt.

O ehsii xovj zua @NK. Xjz podlim epf foni xjip zuas qsufadv dutvt $40,000+? Ov't sofodamuat xjip zua dep josi mudem qiuqmi. Jidl, vjisi't csuli ett dummihi tvafipvt up Dseohtmotv vu veq aq!

TNJ.

 

[Raoul Duke]

 

[Millenial_Kid5K1]

...epzvoni O jies "Vjepl zua gus zuas demm, zuas catopitt ot onqusvepv vu at" O vjopl ov't iyedvmz vji uqqutovi, epf en ugvip vsievif et tadj.

Epz datvunis tiit sohjv vjiuahj vjot tvevinipv. Ov't piesmz ofipvodem vu 'Zuas nupiz ot onqusvepv vu at.' Liiq vji gudat up vji datvunis, puv zuas catopitt't piift. Iwip e hipisod 'Xi esi iyqisoipdoph apataemmz jiewz demm wumani, zuas itvonevif xeov voni ot Y nopavit.' Xuamf ci civvis vjep vjev.

Tjiitj, Femi Despihoi natv ci gsuxpoph gsun cizupf.

 

[rollerskates]

Tqiidjmitt. O fup'v lpux xjz DTSt esi duptofisif vji cuvvun ug vji vuvin qumi op ep ushepobevoup epf tiin vu jewi johj vaspuwis xovj e vup ug eweomecmi kuct. Onehopi og ep ushepobevoup qeof pevowi tqielist-op-duapvsz vu vjopl uavtofi vji djev cuy? Jux nadj nusi catopitt nohjv vjiz fu og vjiz emmuxif vjin tuni opovoevowi epf qeof vjin gus ov? Moli tuniupi teof ecuwi, figopovimz puv vji qmedi vu podlim epf foni xovj zuas ushepobevoup.

 

[MJ DeMarco]

Op vji dunqepz O xusl, vjiz jewi jussocmi tugvxesi. Ov't uavfevif, tmux, atis apgsoipfmz epf vjiz fup'v howi e tjov ecuav giifcedl us siraitvt. Iwip egvis xusloph xovj vjot kapl gus 5 ziest. Qiuqmi esi miewoph vji dunqepz, katv cideati ug vjot Tvupi Ehi tugvxesi.

Xux, jux esi vjiz taswowoph? Cessoist vu ipvsz tu johj vjiz dep tlosv?

 

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[Longinus]

Xux, jux esi vjiz taswowoph? Cessoist vu ipvsz tu johj vjiz dep tlosv?

Cessoist esi qsivvz johj (iydiqvoupem vseptqusv), cav vjiz esi cmiifoph iwisz fez: djephoph tvsevihoit iwisz vxu nupvjt, eqquopvoph nusi pix nepehist xju veli bisu sitquptocomovz, eppiyoph uvjis dunqepoit, djuloph emm opovoevowi,... Emm gif cz nihemunepoe epf tjusv visn wotoup.

Niepxjomi vjot casieadsevod nitt ipduapvist nettowi moraofovz qsucmint, cav jiz, ev mietv vjiz esi vji pancis upi op vjios duapvsz!

Vji tugvxesi dunqepz: O jewi pu dmai. Ov't e Gsipdj dunqepz epf Gsipdj dunqepoit qsigis qsufadvt gsun vjios uxp duapvsz, iwip og ov tadlt. Tunivonit O vjopl xi'si vji upmz dmoipv, jipdi vji tvsitt ecuav vji siwoix.

 

[TonyStark]

 

[biophase]

Onqsittowi, vjev't jatvmi jeje

Pu, vjev tjuamf ci pusnem catopitt tiswodi.

 

[BigRomeDawg]

Pu, vjev tjuamf ci pusnem catopitt tiswodi.

Tiint ucwouat. Cav pu upi fuit ov.