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GOLD! Moved to Scottsdale, Growing a Web Design Firm

Telamon25346

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wow. just...wow. your thread is amazing. I'm so glad i found this thread, because you're doing almost the exact same work I do. my only problem is that I'm not that good at gaining clients the way you do . forgive me if you already said this in here, but how long did it usually take you to find a new client? did it take a few months? etc.
 

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Well wishes Dan, hope you're doing well after the recent medical procedure.
 

Dana Taylor

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A few quick updates from my side, good news today but not official yet (both verbal agreements):

1. Received a verbal agreement from my favorite previous web design client (financial services). I redid his site and he agreed to $1,150 per month to help with SEO and some minor site edits (which I'd be doing anyway for SEO at first). It's month to month so definitely not locked in for anything yet and also isn't officially closed.

He said he wanted to pick things up around Easter as he's hiring a few new people and busy with that.

2. Received a verbal agreement for a referral from a previous web design client for the famous fashion designer (entertainment industry too). It would include

-One-time fee for around $600 to make really small edits to his site
-Monthly contract for anywhere between $500 - $1,250 per month (he said yes but needs to figure out which plan makes sense for him)

He said he will be ready to kick things off after April 15th.

3. Following up on pending deals - have a really good feeling about a few web design deals that are outstanding that I'm waiting to hear back on.

Basically almost completely finished with the on-page SEO updates for my SEO client too so really excited to start having her site rank well.

No changes to the yearly revenue tracker (for now).
This is inspiring I am going to secure 3 deals this week.

Up and ready to kick a$$ here in Malta the time is 5:47am. How many people can i contact and close today. Excited!
 

GuitarManDan

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wow. just...wow. your thread is amazing. I'm so glad i found this thread, because you're doing almost the exact same work I do. my only problem is that I'm not that good at gaining clients the way you do . forgive me if you already said this in here, but how long did it usually take you to find a new client? did it take a few months? etc.
Thanks for the kind words, it honestly depends on each situation. Obviously it takes longer to find the first client for a new service (now that I'm offering SEO, for example). It took a few months to get both my first web design and SEO client if that helps. Feel free to PM me I can send over more details.

Amazing thread.

Keep it up Dan.
Thanks man!

Well wishes Dan, hope you're doing well after the recent medical procedure.
Thanks for the well wishes, much appreciated. It seems like the recovery is taking longer than expected (said it can take anywhere from a few days to a few weeks depending on each unique case) so I'm still struggling a bit.

I've been able to at least be in constant contact with the newest clients and make sure I'm still working to overdeliver for them. Hope you guys had a great time at the Fastlane Lunch, still really bummed out that I had to miss it.

Good thread definitely subscribing to your thread. Quick question, do you outsource all of your work or you personally 100% of the work when creating these websites?
Hey Carlitos, I currently have been doing all of the work when creating sites and working on SEO campaigns. The goal is to start bringing on so much work that I need to outsource (which I'd be fine with) I just wanted to make sure I knew the ins and outs of the process before outsourcing so I didn't get taken advantage of or a client didn't get taken advantage of.

This is inspiring I am going to secure 3 deals this week.

Up and ready to kick a$$ here in Malta the time is 5:47am. How many people can i contact and close today. Excited!
Hi Dana, awesome work.. what type of work have you been doing with your business?
 

GuitarManDan

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Hey All,

Sale closed! Just had a call with the business owners for the travel company (that my friend owns). They had some final questions but after I answered those they said the price of $3,750 worked for them and they were ready to get started asap.

Just sent out the invoice and going to update my numbers below now.

Funny enough, I'm seeing some progress with the recovery where I'm able to sit up and get some work done, but it's still kinda painful to talk even so I was struggling a bit but excited to get going with this one. I did a good job of keeping my cool though through the nonsense pain going on.

In case anyone is curious, today has been the first day I haven't had to take any pain meds so definitely seeing some progress haha.

Big things coming in April and the next few months!

2019 Revenue Tracker: $15,030 Revenue / $100,000 Goal

Monthly Recurring Revenue: $2,000 Per Month / $10,000 Per Month Goal
 
Last edited:

GuitarManDan

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Hey All,

Recent client paid the 50% invoice super fast (shows why I'm excited to work with them) - should be a fun project!

Just for a quick update and for my overall tracking, I wanted to update my current leads in the pipeline and where they stand. Some of these leads haven't moved in a while so I'm including any questions or advice I could use from some of the members on here on how to put myself in the best possible spot to keep closing more deals.

Current Leads (and Questions For the Forum):

1. (Marketing and SEO) ***This is the big one I could use advice for*** Wealth Mgmt Firm - $5,000 per month:

This is a strange one or maybe I haven't been in business long enough to know stuff like this happens when you put yourself out there?

Here's a quick summary of what's happened with this:
A. Reached out to a CEO via cold email, he liked that we worked for the same huge investment bank and he replied
B. He said they didn't need a site (was just doing websites then) but he needed help with online marketing and SEO
C. We had multiple calls... the most recent the CEO legitimately said "we're very impressed with what you're presenting... how do we engage and start working with your firm?"
D. The company is huge, probably manage around 1 bil assets under mgmt, so they clearly have the budget (they even told me their budget was large for this)
E. I pitched them via email probably 2-3 months ago for $5k per month for a min of 3 months... I sent a chaser 2 weeks later and the CEO said they're traveling and busy for a month or so, so I let it be.
F. Hadn't heard back, so I sent a quick article via email of the important of online marketing for their industry.
H. Probably after another 2-3 weeks I called up the CEO's right hand guy I spoke with and he didn't pick up so I left a voicemail just keeping it casual

Question: Just because this one is such a huge potential deal and they seemed to really have great rapport with me, I don't want to let this one go yet. What's the best way to move forward here?

2. (SEO) Retirement Planning Firm - $1,150 per month:

This is a previous client (one of my favorites, if not my favorite). I redid his site and he verbally agreed to move forward, but wants to catch up at the end of April about this.

Question: None here, this may take until May/June but I'm confident this one will go through.

3. (SEO) Entertainment Firm - $500 to $1,875 per month:

Referral from the famous fashion designer's site I did, business owner also confirmed over the phone that he wants to move forward, but said it's busy season so he asked me to follow up next week. Not sure which package he'll choose but this seems like a solid client to work with too.. haven't met in person but after a few calls seems like a great guy.

Question: None here, should close in April with a 12 month contract.

4. (Web Design) Printing / Graphics Firm - $4,500 one off:

This was from a referral from my networking group, had really good rapport with the business owner. I also have gotten really great at my sales emails so I know I did a great job of really showing the value.

Successful and busy biz owner with a site from the early 2000s... the need is there, but only potential issue is if he sees a site as a commodity and not an investment (then he may think my price is steep).

Question: None for now, curious to see what he comes back with, but my contact who gave me this connection said the owner really liked me and thinks I would do an excellent job

5. (Web + SEO) Wealth Mgmt Firm - $4,000 to $7,000 one off for website plus $950 to 2,250 per month for SEO:

From cold outreach, business owner loved what I had to say for SEO and even asked if I could help with his website redesign too. He told me he's going to be very busy for the next few weeks but he's very interested.

He specifically said to send him a pitch for web and SEO work and to not take it personally if he doesn't respond because he's very interested but with tax season ending he's going to be crazy busy.

Question: Should I follow up on this one? I just checked and I sent the pitch email on March 25th. My email tracking shows he viewed it multiple times (even as closely as 8 days ago he viewed it). Maybe I could send a value-adding email... something like a good recent article about the importance of websites and SEO for financial services and sharing that with him?

6. (SEO) Fashion Designer's Site - $2,200 to $6,000 per month:

Previous web design client, they finally got back to me after pitching them around a month ago for SEO services (other packages at the higher end are for more work in this space for web design maintenance and for video SEO services).

They agreed to a quick call on this upcoming Wednesday, very curious about their feedback because they've been crazy busy.. but I know I can show the value of how this will be great for them and I know they have the money to easily afford this.

Question: None for now, curious to see what they have to say, it's just my gut feeling with this one but I feel like they're going to let me down easy on this one because I haven't really shown the value in a way that they understand. As someone who's usually a huge optimist, this kinda surprises me but I'd be surprised if they went ahead with this. Either way... the call will tell me a lot more. If they ask probing questions I'll know I can close it but if they shut it down right away it would be tough.

This turned into way more rambling than expected!

TL;DR is big things are coming in April and the next few months.. need to start bringing in some huge contracts to put myself in a much better spot to meet my main goals for this year (100k in rev and 10k per month locked in by end of June for recurring rev)
 

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Dana Taylor

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Thanks for the kind words, it honestly depends on each situation. Obviously it takes longer to find the first client for a new service (now that I'm offering SEO, for example). It took a few months to get both my first web design and SEO client if that helps. Feel free to PM me I can send over more details.



Thanks man!



Thanks for the well wishes, much appreciated. It seems like the recovery is taking longer than expected (said it can take anywhere from a few days to a few weeks depending on each unique case) so I'm still struggling a bit.

I've been able to at least be in constant contact with the newest clients and make sure I'm still working to overdeliver for them. Hope you guys had a great time at the Fastlane Lunch, still really bummed out that I had to miss it.



Hey Carlitos, I currently have been doing all of the work when creating sites and working on SEO campaigns. The goal is to start bringing on so much work that I need to outsource (which I'd be fine with) I just wanted to make sure I knew the ins and outs of the process before outsourcing so I didn't get taken advantage of or a client didn't get taken advantage of.



Hi Dana, awesome work.. what type of work have you been doing with your business?
Hi, I've been doing social media management and lead generation on LinkedIn.

My website isn't finished as yet however i have signed contracts from x 2 clients ready to go. Once the webpage is up they'll be able to pick the package of their choice.

Networking is King for me right now so i am actively going to networking events. I know my strength is face to face. Asked all my grienrdfor referrals with a 15% kickback for any successful clients.

I also have a young woman working on commission only to get the work in. Then I've been outsourcing the work.

Next is to drive traffic to my website and build a solid team.

How are things with you?
 

GuitarManDan

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Hey Everyone,

Big things happening this week, I can feel it! I've been on a kind of hot streak lately (closed 3 deals in the last 4 weeks, with the only week I didn't close one being when I had surgery recently)... tax season is over which means a lot of potential clients have freed up time and asked me to reach out, here are a few things I'm up to this week and why I'm excited to make things happen over the next few days/weeks:

-Verbal agreement SEO client asked me to reach out tomorrow, need to determine which package he wants (pretty sure they ranged from $500 to $1500 or so), so going to give him a call and review my notes beforehand to remind myself of what is motivating him to want to move forward.

-Fashion designer's manager asked if we could catch up about the SEO proposal I sent over (this one is huge, anywhere from $2200 to $6000 per month depending on the package they choose).. the higher tiered prices are for other services too. Going to also go over some notes on this one, even if they aren't ready to move yet, this one could be huge and I know they can afford it / see the value in it eventually.

-Another very very strong prospect (reached out through cold outreach but he really liked the audit I did for his site) for not only SEO monthly work but also completely revamping his site asked me to reach out later this week. I pitched him for $4k-7k for the site and then I believe $750 to $2,000 per month for SEO depending on the plan he chooses.

-I joined a mastermind with my newest client and friend and someone I haven't even met yet sent me a strong referral for SEO! Her aunt owns a food company that would be a great fit for SEO and she's specifically looking for it. Did a really in depth audit and sent that over to the owner tonight and working on scheduling a call with the owner later this week

Health Update (for those of you wondering): Had my follow up with the surgeon today, he mentioned it seemed to be healing slower than usual but everything seems to be in tact and nothing is messed up which is great news. If it doesn't get better or progress more in the next week or so I'll get some follow up tests done... but finally able to drive and leave my apartment which feels so nice.

Back to the deals, I know that it's only official when they sign on the dotted line, but I'm very optimistic about these deals and I think April/May is going to be HUGE.

Need to hustle to really get to that goal of $10k / month locked in by the end of June. I know I can do it, just need to keep taking good action every day and working smart.

Will keep everyone posted on how it goes.
 

Dana Taylor

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Hey Everyone,

Big things happening this week, I can feel it! I've been on a kind of hot streak lately (closed 3 deals in the last 4 weeks, with the only week I didn't close one being when I had surgery recently)... tax season is over which means a lot of potential clients have freed up time and asked me to reach out, here are a few things I'm up to this week and why I'm excited to make things happen over the next few days/weeks:

-Verbal agreement SEO client asked me to reach out tomorrow, need to determine which package he wants (pretty sure they ranged from $500 to $1500 or so), so going to give him a call and review my notes beforehand to remind myself of what is motivating him to want to move forward.

-Fashion designer's manager asked if we could catch up about the SEO proposal I sent over (this one is huge, anywhere from $2200 to $6000 per month depending on the package they choose).. the higher tiered prices are for other services too. Going to also go over some notes on this one, even if they aren't ready to move yet, this one could be huge and I know they can afford it / see the value in it eventually.

-Another very very strong prospect (reached out through cold outreach but he really liked the audit I did for his site) for not only SEO monthly work but also completely revamping his site asked me to reach out later this week. I pitched him for $4k-7k for the site and then I believe $750 to $2,000 per month for SEO depending on the plan he chooses.

-I joined a mastermind with my newest client and friend and someone I haven't even met yet sent me a strong referral for SEO! Her aunt owns a food company that would be a great fit for SEO and she's specifically looking for it. Did a really in depth audit and sent that over to the owner tonight and working on scheduling a call with the owner later this week

Health Update (for those of you wondering): Had my follow up with the surgeon today, he mentioned it seemed to be healing slower than usual but everything seems to be in tact and nothing is messed up which is great news. If it doesn't get better or progress more in the next week or so I'll get some follow up tests done... but finally able to drive and leave my apartment which feels so nice.

Back to the deals, I know that it's only official when they sign on the dotted line, but I'm very optimistic about these deals and I think April/May is going to be HUGE.

Need to hustle to really get to that goal of $10k / month locked in by the end of June. I know I can do it, just need to keep taking good action every day and working smart.

Will keep everyone posted on how it goes.
Amazing so excited for you!
 

GuitarManDan

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Will you post an example of what you're using in here?
Hey man, so I wouldn't want to post exact examples due to confidentiality with clients I'm working with, but there's no one "perfect" example... it's more of the way that you look at it.

It's kind of become second nature now, but if I had to break it down, when you're writing out a sales email you include all of the following (after having a call/meeting to learn more about their biz)... also keep in mind I learned these skills from @Fox 's courses and his help.

-Intro and recap what's going on with their biz (why do they need your solution, what pain points do they have)
-Overview of what you'd provide (and tying it in EXACTLY with how it would fix the pain points that they discussed)... basically, how your solution would take away their pain and/or get them closer to their business long-term goals
-Some social proof, maybe mention a similar project that went well and the results they got.. include that you can provide references if they need them (almost no one does follow up with old clients but it looks good to have that confidence)
-Before mentioning price, compare to a larger upside they can gain or larger downside they could lose if they don't move forward (ex. before pitching them a 6k website, show that you'd estimate their bottom line will increase $60k per year in the future with a site that converts better and ranks better on Google)

Hope that helps!
 

DrunkFish

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Do you ever have trouble keeping up with all the work or delivering the SEO results and such? Sounds pretty intense! This is legit my fav thread though. You've been kicking a$$. I think I have trouble focusing moreso than others. Never tried Adderall but I was diagnosed with ADD as a kid and I think its been haunting me lol
 

GuitarManDan

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Do you ever have trouble keeping up with all the work or delivering the SEO results and such? Sounds pretty intense! This is legit my fav thread though. You've been kicking a$$. I think I have trouble focusing moreso than others. Never tried Adderall but I was diagnosed with ADD as a kid and I think its been haunting me lol
Not yet, but I'm expecting things to really ramp up over the next few months! That being said, I want to bring in so much business I basically force my hand to have to outsource.

The SEO course and methodology I've been learning is all about how to scale up though so I know I'm in good hands and will be able to figure it out.

At the moment I'm currently in the early stages of working with 2 SEO monthly clients and 1 web design client (2 other web design clients still outstanding but the projects put on hold for a month or so) so it's been doable.

I guess I look at it this way, I know I can figure it out and overdeliver for the clients just by working smart and reaching out to the communities (like this one) that I'm apart of in case I run into any challenges. The big thing I need to focus on is to just keep driving sales and bringing on new clients.

Quick Update is I had a really great call this morning with the fashion designer's people and in a week or so I should have more feedback, but that would be for a $2,200 per month (12 month minimum deal)... combined with the others I have, that alone would cover my monthly expenses and more which would be a HUGE relief.

Basically, the fashion designer's right-hand manager is completely down and says SEO is needed and I'm the right person to do it.. we just need to show the value to the fashion designer himself. She even told me money obviously isn't an issue for them, the guy reasonably just wants to know what to expect and what I would be providing.

The goals haven't changed, still 10k/month by June 30th of this year locked in, but just getting to the milestone of knowing I'll have my expenses met and be able to save money will be a huge relief after a crazy ride the past year or so.

Just need to keep working smart and taking the action and I'll get there!
 

Andy Black

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I want to bring in so much business I basically force my hand to have to outsource.
Likewise. That's how I'm doing it. Don't solve the problem till it becomes a problem.
 

MarkusHG

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Not yet, but I'm expecting things to really ramp up over the next few months! That being said, I want to bring in so much business I basically force my hand to have to outsource.

The SEO course and methodology I've been learning is all about how to scale up though so I know I'm in good hands and will be able to figure it out.
Congrats on the great thread, it's fun to read and motivating to go through. I also enjoy looking at your beautiful Tele as profile pic ;).
Maybe you've answered the question the last time and I just missed it - which SEO course did you take?
If you're willing to share I'd also be curious as to which packages you actually offer?
 

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GravyBoat

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Sorry if you already mentioned it but what CRM are you using to keep track of all your prospects/customers/projects/etc?
 

GuitarManDan

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Hey All,

Quick update, my first SEO client ($500 per month) was really happy with the first month of work we did together when I sent out the monthly report of where we stand and what the game plan is for the next few months.

Note this client isn't locked into any contract so was happy to see she paid the invoice, but I have a good feeling this one will last at least a few more months!

Updating the numbers below to add for $500 more!

A few more quick updates as the week goes on:

  • Have a call tomorrow morning with a really good potential SEO client (referral from another client). He verbally agreed already but obviously it's not final until the invoice is paid. Will keep everyone posted but I'm very optimistic about that!
  • Sent out my email proposal to another SEO referral that came to me (catering business) that needed help with SEO. Will keep everyone posted when I hear back for that one as well.

2019 Revenue Tracker: $15,530 Revenue / $100,000 Goal

Monthly Recurring Revenue: $2,000 Per Month / $10,000 Per Month Goal
 

GravyBoat

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What are you doing to get so many referrals? Referral program/discounts or just straight word of mouth / asking / networking?
 

GuitarManDan

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What are you doing to get so many referrals? Referral program/discounts or just straight word of mouth / asking / networking?
I'm not involved in any referral programs or discounts.. honestly just grinding away at it and building out my network of people out here over the past year or so.

As someone who's an introvert at heart, it wasn't easy at first but I've just been consistently working on it. The referrals have been coming from past happy clients, previous people I've networked with, and friends/family (rare, but once in a while).

I've been in one networking group for the last 8 months or so that meets once a week and I joined the local chamber of commerce earlier this year. So on a typical week I'll try to do at least 1-2 networking things.

Most importantly, just keeping an eye out for opportunities. Always having my mind tuned to look for potential opportunities for me to help out with my business and looking at things differently. Something as simple as seeing a giant billboard for a local law firm and seeing they list their website. Using this example... it tells me:

-This company has a good marketing budget if they can afford this giant billboard
-They're clearly looking for new clients
-I should investigate their website and see if there's an opportunity (if it's great, then it's great... but what if it's awful and their SEO rankings are terrible? Then I can genuinely reach out telling them they're throwing their money in the trash with those traditional marketing strategies if they're funneling traffic to a site that isn't converting)
 

GuitarManDan

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Hey Everyone,

I want to be as transparent as possible and not just make this a highlight reel. I'm sure this is a common mistake people make when they make a progress thread - from the outside looking in, it seems like it's nothing but success after success.

I know I personally learn the most from the challenges and others would gain some great insights too. That being said, a few quick updates from my end for a few deals that I figured would be sure things but ended up running into challenges:

1. Referral for the Catering Company Got Back to Me:

"Your price structure is better suited for businesses much larger than mine. I'll have to struggle on my own for now."

This one honestly confused me, I gave her a tier of pricing from $500 per month to around $2,000 (she said her budget was around $500 per month). Additionally, she emailed me after our call saying how I really "got it" and we were on the same page.

My reply (still haven't gotten a response yet):

"Completely understand, it was great speaking with you and learning more about your business.

Just to quickly address your last point, typically I work with small businesses that are owned by business owners who view the SEO services as more of a long-term investment, as SEO is typically a long-term play. Whatever they end up paying and whichever plan they select, they understand that the main goal of the whole project is to get them a great return on investment or else I'm not doing my job.

I think you have a really good vision for your business and you struck me as someone who would rather get it done correctly the first time instead of having to deal with some of the more inexpensive options, that's why I felt it would be a good fit!

You did mention that you were looking to spend in the area of $500 per month so I figured the silver or basic SEO plans would get excellent results and would be around that budget range.

Either way, just wanted to clarify the rationale behind the pitch that I sent over and if you had any questions at all please let me know. Otherwise, it was great speaking with you and best of luck!"

2. Referral from Previous Client (Entertainment Company) Got Back to Me:

Good news and bad news (kinda):

-Good is he wanted me to help with some quick fixes on his website. I have been billing at $90 per hour for these so still a decent payout. He said he should have more work too, but after doing the first wave of edits (will be around $400 bucks.. will update when he pays and I send out the invoice), I found A LOT of issues in the back end. Whoever made this site didn't know what they were doing and it's causing a crazy amount of issues.

I suggested the best thing would be to scrap it and start from scratch, as I told him I didn't want to see him invest a lot of his money into a site that wouldn't get him the results as his business grew.

-Bad (for now) is he said he'd prefer to put the monthly SEO work aside and not kick that off until a later point.. so still a good chance it goes through but I figured this one had an excellent chance of going through.

Current Client Work:

As I'm really getting my feet wet with delivering for clients in the SEO world, it's definitely been a bit overwhelming, but thinking back when I started web design the exact same thing happened... as it's a new skill to learn and even simple things take longer than expected, it can get overwhelming at times.

I kinda like that as I keep closing more deals this is going to force my hand to start outsourcing and really get my system down so that I can scale this thing up.

One of the biggest personal characteristics I've had to constantly fight against with running my own business is that I'm definitely a perfectionist, so the idea of outsourcing terrifies me in a way, but I know in order to really make this work and start bringing in the level of income that I'm aiming for I'll need to outsource different aspects.

I know playing more of a project manager role and focusing on the sales side will really help me get amazing experience that will help me down the road. Will keep everyone posted!
 

Mass

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Sounds like your making massive progress. Have you thought about outsourcing some of the work? e.g. Focusing on building the websites and then outsourcing SEO etc.?
 

GuitarManDan

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Sounds like your making massive progress. Have you thought about outsourcing some of the work? e.g. Focusing on building the websites and then outsourcing SEO etc.?
Hey man - absolutely! In fact I had a few really good meetings today so definitely thinking about outsourcing, I see it as the only realistic way I can scale this thing up and make a good income without going crazy (right now I'm working longer hours than I did in investment banking, but funny enough I've actually been enjoying the hustle).

Quick Update:

Just sent out an invoice for some quick web edits (been charging $90 per hour, may increase that soon)... did 4.5 hours so $405 more in revenue.

2019 Revenue Tracker: $15,935 Revenue / $100,000 Goal

Monthly Recurring Revenue: $2,000 Per Month / $10,000 Per Month Goal
 

GuitarManDan

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Hey Everyone,

A few quick updates on my end:

1. New Outreach Going Well - More Prospects: Now that I'm back on my feet, started doing outreach again. Got a call today from a law firm very interested in my help with SEO.

Obviously not official yet, but got a verbal commitment that he wanted to go with my $1,000 a month package for at least 3-4 months. Seems like a good business owner to work with after our first call.

2. Turning Down a Headache Potential Client: Had to turn my first ever potential client - had a bad feeling all along... they worked with an SEO firm that absolutely screwed them over (and they paid a lot on a 12 month contract). They were extremely rude and short with me and said some crazy things... my personal favorite "if you screw us over, we'll destroy your business and reputation".

Funny thing is I know I can deliver for this one, but $1,000 to $1,500 a month is NOT worth it if they are the trouble client that takes up 70-80% of my time and causes 95% of the stress.

I ran it by Fox's inside group and without a doubt, every single person agreed I needed to run as fast as I could haha so I'm going to send them an email today basically in a professional way saying I don't think it would be a good fit to work together.

3. Great Results for My First SEO Clients! This one is really huge for me, as the first few clients are always stressful. My first big SEO client ($1,500 a month) I just sent over their monthly report and every single keyword ranking went up (tracking 10)... one even is ranked on the top page! The client is happy and I'm excited to really be delivering and getting some great results.

Will keep everyone posted, need to start acting really smart and need to take massive action to meet the goal I set out of getting to $10k a month by June 30th... with where I am now, that means I'll need to bring in $4k/month worth of clients in May and June.
 

GuitarManDan

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Quick update I forgot about - the biggest SEO client ($1500 per month for 12 months) recurs the 1st of every month so updated numbers for 2019:

2019 Revenue Tracker: $17,435 Revenue / $100,000 Goal

Monthly Recurring Revenue: $2,000 Per Month / $10,000 Per Month Goal
 
Last edited:

GuitarManDan

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Well, ok today has taken a weird turn...

So that nightmare potential client - I sent them a very respectable email, something like "After reviewing your project requirements, I unfortunately won't think this is a good fit because of my current capacity limits"...

They responded with this (I definitely dodged a bullet here but how do I handle this?):

THEIR RESPONSE: "
Wow...So disappointed in the business person you told us you were..and now we find out you are not ...do not feel you have been professional
In how you handled this.

We will be sure to provide feedback to the business group on how you conducted yourself

Feel free to call me if you need further explanation"

This is fun haha.. trying to think of how to / if I should respond now.
 

Mass

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Well, ok today has taken a weird turn...

So that nightmare potential client - I sent them a very respectable email, something like "After reviewing your project requirements, I unfortunately won't think this is a good fit because of my current capacity limits"...

They responded with this (I definitely dodged a bullet here but how do I handle this?):

THEIR RESPONSE: "
Wow...So disappointed in the business person you told us you were..and now we find out you are not ...do not feel you have been professional
In how you handled this.

We will be sure to provide feedback to the business group on how you conducted yourself

Feel free to call me if you need further explanation"

This is fun haha.. trying to think of how to / if I should respond now.
Don't get drawn into it. Any response will just fan the flames. If you recognised that they were trouble I'm sure others will and the words will have very little weight. Kind of like that friend you have who's always complaining so you know never to take his word when he says a restaurant was awful.

At least you know your judgement was right.
 

GuitarManDan

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Don't get drawn into it. Any response will just fan the flames. If you recognised that they were trouble I'm sure others will and the words will have very little weight. Kind of like that friend you have who's always complaining so you know never to take his word when he says a restaurant was awful.

At least you know your judgement was right.
Hey man,

I spoke with @Fox and he gave me an amazing response, basically just stated that it seems like this guy has a huge ego and just play into that to diffuse the situation.

It worked perfectly - the guy just called me up and said he completely understands and he just misinterpreted my other email.

Whew... what a mess. I guess being as transparent as possible, after 5 years of high-stress investment banking work, when I got that response back is the first time in a long time that I really panicked for a while.
 

23Infinity

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Congrats on the progress Dan. I'd be very tempted to fire back something along the lines of "shitty business owners end up with shitty contractors/services". But as he's in some sort of business group that you belong to, wiser remain professional about it I guess...but what a dickhead.
 

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Hello,

first of all thank you for sharing your story with us.
Second congrats for the progress! :)

Reading this is more motivation than my friends or family could give me.

All the best for the future and much success! :)
 

MJ DeMarco

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It worked perfectly - the guy just called me up and said he completely understands and he just misinterpreted my other email.
Can you recite how you diffused it? What did you say?

Without guessing, I would have said something like, "We really wanted to work with your business but feared we didn't have the capacity and human resources to complete it in a fashion that would work for your company, much less satisfy our own standards."
 

GuitarManDan

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Can you recite how you diffused it? What did you say?

Without guessing, I would have said something like, "We really wanted to work with your business but feared we didn't have the capacity and human resources to complete it in a fashion that would work for your company, much less satisfy our own standards."
Hey MJ,

I can’t take credit for this one - it was all @Fox he recognized this guy has a huge ego so he drafted up this that I sent over:

“Hey David,

Seems like I messed up that email so that is on me. What I was trying to get across was that I don’t feel like my experience is right for what you need at this point. The last thing I would want is to not over deliver on what you need.

I take feedback like this really serious so I would love to learn how I could have written that better and any other way to improve. I joined the networking group to learn so any insight into this would be of great value.

Apologies for the misunderstanding - let me know your thoughts and happy to jump on a call if needed.

Dan”
 

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Hey MJ,

I can’t take credit for this one - it was all @Fox he recognized this guy has a huge ego so he drafted up this that I sent over:

“Hey David,

Seems like I messed up that email so that is on me. What I was trying to get across was that I don’t feel like my experience is right for what you need at this point. The last thing I would want is to not over deliver on what you need.

I take feedback like this really serious so I would love to learn how I could have written that better and any other way to improve. I joined the networking group to learn so any insight into this would be of great value.

Apologies for the misunderstanding - let me know your thoughts and happy to jump on a call if needed.

Dan”
Damn that is good!!
 

Andy Black

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Hey MJ,

I can’t take credit for this one - it was all @Fox he recognized this guy has a huge ego so he drafted up this that I sent over:

“Hey David,

Seems like I messed up that email so that is on me. What I was trying to get across was that I don’t feel like my experience is right for what you need at this point. The last thing I would want is to not over deliver on what you need.

I take feedback like this really serious so I would love to learn how I could have written that better and any other way to improve. I joined the networking group to learn so any insight into this would be of great value.

Apologies for the misunderstanding - let me know your thoughts and happy to jump on a call if needed.

Dan”
Yeah, well done @Fox
 

GuitarManDan

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Unfortunately this ridiculous saga keeps going on - the other co owner sent me a furious email making it seem like I turned them down because they didn’t have “an unlimited wallet”

I’m done with this, I’m not going to reply anymore, there’s nothing I can do or say at this point that won’t set these people off.

Just hoping they’re not ridiculous enough to try to trash my reputation (bad business reviews on google, Facebook, etc) but my guess is their bark is worse than their bite.

I’ve covered myself and called the head of this networking group and he’s on my side, I have the emails so people can see how reasonable I’ve been... just chalking it up to a weird learning experience.

Anyway on a more positive note, my big SEO client sent over the signed contract so he’s officially locked in for the 12 months!

My best friend’s bachelor party is this weekend so I’m back in the NYC area so that’ll be a fun time.

On to bigger and better things but man what a weird few days!
 

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