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Lex's Digital/Physical Product Group Accountability Thread

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I just got my first ever sale online this morning. I can't believe it.

It took me about a month to develop my product until I was able to publish it on Etsy. Nothing was happening for a week or so and then today I checked my email and found out that someone purchased it. The best part is that I spent less on Etsy Ads, than the product is selling for, which means that it's profitable. This feels unbelievable.

Thank you a lot for your posts, Lex! Without your posts I don't think I could've done it.

What could I do now, to speed up the process of getting sales?
Give it a day or two to see how it goes, then start increasing your ad budget.

If you keep getting sales, keep increasing the budget, keeping an eye on your “cost per sale”.

Start engaging with customers and try to find their likes/dislikes so you can improve the product and find out what additional things you can do to help them
 
Give it a day or two to see how it goes, then start increasing your ad budget.

If you keep getting sales, keep increasing the budget, keeping an eye on your “cost per sale”.

Start engaging with customers and try to find their likes/dislikes so you can improve the product and find out what additional things you can do to help them
Thank you a lot for the tips!

Should I better contact customers by manually writing them an email asking about what do they like/dislike, or will it be enough to create some form and send them asking to fill it out?

Also, at what point should I consider getting a website for the store?
 
I just got my first ever sale online this morning. I can't believe it.

It took me about a month to develop my product until I was able to publish it on Etsy. Nothing was happening for a week or so and then today I checked my email and found out that someone purchased it. The best part is that I spent less on Etsy Ads, than the product is selling for, which means that it's profitable. This feels unbelievable.

Thank you a lot for your posts, Lex! Without your posts I don't think I could've done it.

What could I do now, to speed up the process of getting sales?

To speed up sales on Etsy, you need more traffic to your store. Increasing your ad spend will bring more people to your store. Likewise, adding more products that target different keywords will also bring more traffic. Those are the two main ways outside of investing time in SEO and social media to increase sales on Etsy.
 
Thank you a lot for the tips!

Should I better contact customers by manually writing them an email asking about what do they like/dislike, or will it be enough to create some form and send them asking to fill it out?

Also, at what point should I consider getting a website for the store?
Email manually to get started.

If you’re getting a few sales every day, consider a website. Then you have to think about cost, different ad platforms etc. see if current sales are steady before putting time and money into that
 
To speed up sales on Etsy, you need more traffic to your store. Increasing your ad spend will bring more people to your store. Likewise, adding more products that target different keywords will also bring more traffic. Those are the two main ways outside of investing time in SEO and social media to increase sales on Etsy.
Thank you for the tips, Lex!

If I create a lot of different products that are not related at all, this should potentially increase the sales for other products as well, because more people will be finding the store and by checking it out they could potentially decide to buy other products that are not even what they were searching for?
 
Email manually to get started.

If you’re getting a few sales every day, consider a website. Then you have to think about cost, different ad platforms etc. see if current sales are steady before putting time and money into that
Thank you, StrikingViper69!

Is it allowed to just take the customer emails directly from Etsy and start sending them emails, or do I have to ask the customers for their email first?
 
Thank you, StrikingViper69!

Is it allowed to just take the customer emails directly from Etsy and start sending them emails, or do I have to ask the customers for their email first?
I don't know, I've never used Etsy
 
Just a tip @kr8nt...

These are good questions, and should be easy enough for you to figure out:

Thank you for the tips, Lex!

If I create a lot of different products that are not related at all, this should potentially increase the sales for other products as well, because more people will be finding the store and by checking it out they could potentially decide to buy other products that are not even what they were searching for?

Thank you, StrikingViper69!

Is it allowed to just take the customer emails directly from Etsy and start sending them emails, or do I have to ask the customers for their email first?
 
Just a tip @kr8nt...

These are good questions, and should be easy enough for you to figure out:
Oh, you are right, Andy, thanks for pointing this out! I was a bit tired and sleepy after the gym and didn't notice that the answers to these questions are quite easy to figure out.
 
April was a good month. Things tapered off the last few days. I didn't quite make it to $2,000 in net sales. Still, WooCommerce sales doubled from the previous month, and total profit nearly doubled.

I expect May - July (and possibly August) to be the slowest months of the year, followed by a strong holiday season, but I went ahead and placed my largest order of physical products yet.

April Sales: $1763.40
- Thrivecart: $489.55
- WooCommerce: $1273.85

April Expenses: $603
- Google Ads: $355.00
- FOMO: $75.00
- ActiveCampaign: $75
- Physical Inventory: $98

April Profit: $1160.4

1714565623926.png1714565530427.png

For May
My big focus for may is to narrow my physical products to those that sell the fastest.

My $49 - $54 products sell faster than the $149 products. I'll have an increased ad spend as my current spend was $10 per day for most of April and there were still a lot of impressions and potential clicks missed.

I don't plan to make any huge changes to my funnels or process. I didn't build out anything elaborate last month. I am creating blog posts as people definitely read them on my site.

Return customers spend a lot more with me compared to first-time customers.

I still have inventory from last month that needs to be listed. I roll physical products out slowly because I only keep a few of each item on-hand. This leads to many products selling out fast, and creates scarcity.


Store 2
I haven't had other stores running, but I've had an idea for a store in the back of my mind. I researched the products, search volume, and market this week and decided it's worth it.

The store is a physical product e-commerce store. There is room for digital products as well. I think the potential is so great for this idea that I'd be stupid not to at least give it a try.

So I set up a basic website, and I'll bring in some test products from Temu. Once I have a bit of inventory, I'll run some ads and see what happens. Depending on the results, I'll decide how much focus to give it.

I'm 99% sure this one will be a huge hit around the holidays if nothing else.
 
Those aren't the columns I use.

Can you set them up as I did in this screenshot (apologies for linking out... I'm on my phone and this is the easiest way to find a screenshot):


EDIT: This is a better post showing how I read those metrics:

 
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I had a few websites for side hustles and dipping my toes in the water. One I have given up as I was in a way too saturated market. The other one I'm currently using more like a portfolio for knowledge related to my actual profession. Other than that, I honestly haven't done much lately as far a business development.

Back to the drawing board.
 
Wow...this thread is very motivational. Thanks!
Reading it had me thinking up some ideas but I have questions about some fundamentals..
@Lex DeVille you said that you have your custom websites sites selling physical products (as they are) you get from let's say Temu..

What I'm wondering is, when you succeed in getting people to visit you site, be it by ads, SEO, useful content, what stops a person from seeing a product they want and then ordering from Temu themselves? Or rather, what value the person gets from staying with you (other then product ofc). Or those lost sales are just part of the game like going from shop to shop in the "real" world..
 
Wow...this thread is very motivational. Thanks!
Reading it had me thinking up some ideas but I have questions about some fundamentals..
@Lex DeVille you said that you have your custom websites sites selling physical products (as they are) you get from let's say Temu..

What I'm wondering is, when you succeed in getting people to visit you site, be it by ads, SEO, useful content, what stops a person from seeing a product they want and then ordering from Temu themselves? Or rather, what value the person gets from staying with you (other then product ofc). Or those lost sales are just part of the game like going from shop to shop in the "real" world..

I don't sell physical products, I sell stories. You can get the physical item on Temu, but without the story, you only get half the product. The people who shop my website aren't looking for the best deal. That's a completely different customer.

The story is both the story I tell in copywriting, and the one I lead people to tell themselves about what it means to own the product. To tell the right story, you have to answer two questions:

- Who does the customer wish they were?
- How does the product bring them closer to that?
 
I don't sell physical products, I sell stories. You can get the physical item on Temu, but without the story, you only get half the product. The people who shop my website aren't looking for the best deal. That's a completely different customer.

The story is both the story I tell in copywriting, and the one I lead people to tell themselves about what it means to own the product. To tell the right story, you have to answer two questions:

- Who does the customer wish they were?
- How does the product bring them closer to that?

Do you maybe have any tips for sources to learn that kind of storytelling?
Thanks.
 
Do you maybe have any tips for sources to learn that kind of storytelling?
Thanks.
My best tip for anyone who wants to learn to write stories to sell products is...don't.

Sell something people need so the product tells the story for you.

Get it live. Get it in front of people. See what happens.

If people buy your product, then worry about things like copywriting.
 
My best tip for anyone who wants to learn to write stories to sell products is...don't.

Sell something people need so the product tells the story for you.

Get it live. Get it in front of people. See what happens.

If people buy your product, then worry about things like copywriting.

Well, that's perhaps not the answer I was hoping for, but of course, you are absolutely right.

Do I understand correctly that the search for a product is a process of trial and error, where you try different products until you find a winner and move fast to put as many products in front of people as possible?
 
Well, that's perhaps not the answer I was hoping for, but of course, you are absolutely right.
If we go back to the original question...

Do you maybe have any tips for sources to learn *that kind* of storytelling?
To answer it at face value, we have to define what "that kind" of storytelling is.

In this case, that kind of storytelling is the kind I've learned to tell over the past two decades via:
- Launching a children's book business, a romance writing business, and then a digital publishing company
- Studying lyrics, hypnotherapy, fiction, non-fiction, etc.
- Spending 10+ years as a freelance copywriter
- Earning nearly 4 degrees in psychology in addition to other certifications
- Reading hundreds of books on psychology, branding, writing, marketing, etc.
- Writing millions of words in different styles
- Writing for companies around the world selling thousands of products and noting what works and what doesn't
- Taking risks in writing, business, marketing, sales etc. that sometimes paid off and sometimes didn't

I failed English class twice in high school.

What quick tips could I possibly give you to manifest *that kind* of storytelling when it's literally a process built over a third of my lifetime?

The only tip that makes sense at all to simplify the process is to just start.

Do I understand correctly that the search for a product is a process of trial and error, where you try different products until you find a winner and move fast to put as many products in front of people as possible?

To find products, I mostly use Google ads keyword tool to look at the volume of people searching for the product on Google. I usually stick with products where I'm familiar with the audience and their needs. The only reason I'm telling stories is because it fits the audience I'm selling to.

The products I plan to launch later this year won't require much storytelling. Different market. Different needs. But there is a need, and I know how to fill it better than other people because I know the audience/industry well.

For these products, I just need to answer:

- Who does the customer wish they were?
- How does the product bring them closer to that?
 
Mid-Month
The first half of the month was predictably slow, but the last few days have picked up. I had about $75 in sales until a couple days ago when I started posting new products. Over the past three days I've posted 5 new products per day and each day saw sales.

My mid-month total is currently $805.48 which puts me on track for a $1,600+ month. I have a lot of inventory, so I'll continue posting 5 new products per day and see what happens. Maybe May won't be as slow as I thought it would.

International Orders
Yesterday, I shipped my first international sale. I charged $20 for shipping which was correct within about 20 cents. However, the post office told me the customer will be billed $23 by customs. So I added a shipping policies page to my site that says, "Buyer is responsible for all customs fees" lol.

Ebay
I'm starting to list my products on ebay for more exposure. Ebay's been slow so far, but I've only listed a few products. If it proves fruitful, I'll continue. I'm running about 15 products on promotion. I probably won't do that again though. They wanted 12% to promote my items, and I saw between 1-2 views for *most* of the items that were promoted. Total waste. I'll focus on listing in volume, and a few items each day instead of using promotions.
 
Sales
I'm currently about $300 away from the $1,600 mark. Sales sometimes make little sense to me. I can go 5 days with no sales, then have 5-10 sales the next day from different people. I really need to review my funnels and improve them soon.

Etsy
I logged into my Etsy account to see if there was any chance I could appeal my permanent suspension since it's been over a year. Upon logging in, I'm met with an error message that says, Because you never filed an appeal, you are banned forever.

But I did file an appeal! Actually, I filed MULTIPLE appeals through their website! Their team never responded to anything. Not even to tell me to f*ck off... So I emailed their support email. They clearly hate people, so they've shut the support email down. As good as Etsy is for sellers as a traffic source, they've become a shit business.

Second Site
The second site is online without products. I ordered $100 worth of inventory from Temu to give it a go and see if I can earn sales. Once the inventory arrives, I'll get it listed and turn on ads.

In terms of Google search volume, the high-level product shows around 250k searches per month. Main niches show around 50k searches, and the sub-niche I've chosen has between 1.6k and 5k searches per month. Within that sub-niche, I can run ads to the main product niche since there isn't a lot of competition and prices look reasonable.
 
Update

On Thursday I have received photos with my products in the box that will be send to me. Was very excited and thought I will receive this week. On Monday I contacted again the supplier and told me that that day will be picked up.

Fast forward to today, after I contacted him again: "Because the actual packing volume is much larger that I estimated, the actual freight has reached "more with 45$". Can you pay that extra freight?" LOL. Is he trying to get some comission?

Update: Well, a lot of time passed since my last update. So, regarding the problem above, apparently the supplier choosed DDP when he quoted me althought I told him that I want DAP. Long story short, he tried to tell me that the cost incresead due to volume packaging which is not true; he tried to put like that, actually it was a mistake from his part. I have managed to intercept my package with the supplier before leaving the country and switching back to DAP delivery and I accepted to pay that 45$ to receive faster and told them to make a discount at the next order.

So, the product is live since 17 April. I had also some sales. I am still trying to figure it out how to find the price of the product before bringing in. Will make a post about this. There are so many things to consider that I fell that I am missing a piece of the puzzle.

YTD: 300$ sales.

Now: The second product arrived last week, I am currently working to lunch it this week to see what happens. Working on photos and description. Took 45 pieces to test.
 
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May surprised me. A last minute $300 sale elevated total sales over $2,000 for the first time. May is officially the top earning month for this income system.

May Sales: $2026.78 (+263.74)
- Thrivecart: $539.52 (+49.97)
- WooCommerce: $1487.26 (+213.41)

May Expenses: $588 (-$15)
- Google Ads: $438 (+$83)
- FOMO: $75.00
- ActiveCampaign: $75
- Physical Inventory: $0 (-$98)

May Profit: $1438.78 (+$278.74)

Overall, I felt I performed poorly for the month. There was a lot more I could have done, but I just didn't get around to it. The second half of the month was more profitable, but my output was lower.

In June, I'll be testing some new products and adding more of the current products. At this point, there's not a lot that needs to change. I can make minor improvements to systems, and work on increasing exposure.

Beyond that, I just want to continue an upward growth trend and start prepping for the holiday season. I'm reasonably confident that once we reach August, or maybe as late as October, sales will really pick up.

By November, I hope to be reaching $5k - $10k months, and hopefully those will continue through at least March. That said, I may need to simplify my product line to keep things moving and flowing without any inventory hiccups later in the year.
 
Sales
The numbers are doing pretty well for June. I've crossed $1,000 and am on track to increase by about $600 over last month. Sales have continued to trend upward with each month generating more than the last.

Ebay
This month, ebay is playing a bigger role than previously. I've sold 5 items through ebay, so I'll continue to list here. That said, I'll probably increase the price for ebay items as the fees eat into profits a bit more than I like. An increase of $5 to $10 per item should be plenty.

New Customers
This is the big highlight for the month. A lot of past sales have come from a limited number of customers. It's nice to see new faces making purchases. Each time I secure a new customer I know that customer will likely return for more, so the more new customers, the better.

One change I've made that's helping attract new customers is audience polling. I asked my list what they wanted. Then I made those items available on the website. In addition to purchasing the item, those people also bought other items.

Big Goal
I would consider it a major win if I reach $3,000 this month. I'd really like to be at $5k/mo by September. Slow and steady seems to be the game for now. No major changes, just gotta keep getting new products listed and emails sent.
 

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