User Power
Value/Post Ratio
134%
- Aug 17, 2013
- 675
- 906
So I've been dealing with a person on eBay who stated the item I shipped to him didn't work. I tested it before it left me. I know for a fact it worked 100%
I didn't feel like dealing with it so I told him to ship it back and I'd give him a refund of the product price and partial shipping.
I got it back today, in pieces. I'm quite frustrated right now, and PayPal has already reversed the entire transaction.
What I've learned:
State your returns policy fully.
Avoid escalating it to a claim in PayPal as long as possible, it seems they side with the buyer more than the seller. They reimbursed him without hearing both sides of the claim.
USPS Insurance is a joke.
Chalking this one up as a total loss.
I didn't feel like dealing with it so I told him to ship it back and I'd give him a refund of the product price and partial shipping.
I got it back today, in pieces. I'm quite frustrated right now, and PayPal has already reversed the entire transaction.
What I've learned:
State your returns policy fully.
Avoid escalating it to a claim in PayPal as long as possible, it seems they side with the buyer more than the seller. They reimbursed him without hearing both sides of the claim.
USPS Insurance is a joke.
Chalking this one up as a total loss.
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