-The main thing would be faster (much faster) shipping. Something like same-day delivery with free shipping. Most shipments in my country take over a week to reach your house, and that is if they even arrive at all. I haven´t figured out all the details yet, but if I were to buy a book I´ve been eager to read I would love to have it in my hands as soon as possible.What would be your USP for a book that other bookstores have?
-Another aspect I could highly improve is packaging. In my country, most deliveries come in a simple bag with the address written with black marker on it. There´s signficant room for improvement there. I was thinking that by sealing the product in a somewhat resistant box with my logo on it would put me ahead of the curve.
-Better customer service. I would be the one answering all the calls and messages from customers, guiding them through the entire process and being frank and transparent with them. Customer service is (VERY) neglected here.
These are the ones I can come up with now, I´m sure there are more but I dont want to make this longer than it needs to be. I hope this answers your question.
Would love any and all feedback you can give me.
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