Restaurant Owners: are you on GrubHub or Eat24? What's your experience been like?

[Testament]

Hey guys,

My mentor's parents run an Indian restaurant that's doing pretty well at the moment, but he wants to take them into the digital age and get them signed up with a service like Eat24 or Grubhub. He wanted me to look into which one would be the better deal, but so far it seems like both of these places are charging insanely high commissions for each sale made on their sites. I was wondering if anyone here who owns a restaurant business has had experience with either of these companies, and if you'd be able to tell me what you think of them.

So far, I've been reading nothing but bad reviews from restaurant owners about Grubhub. I guess they start you out at a 10% commission for each sale they get you, then after you've raised your sales to a certain amount a month, they jack you up to 15% and are pretty rude about it if you try and call them on the massive increase.

For eat24, they charge a similar amount - the listed price on their site is 12.5% of each order. Unfortunately, I haven't actually been able to find any feedback about them from restaurant owners anywhere, though I have to say I really heavily dislike their marketing - very heavy tone of snark on their blog. I feel like I'm reading a food-equivalent of Jezebel.com as I go over it.

So yeah, if anyone has any experience with either of these companies, I'd love to get your point of view on whether or not you've felt like they were a good service to sign up with for your restaurant. Has it been a headache to deal with them? Has the large commission (combined with the 3% paypal transaction fee on top of that) been worth it for you?

Thanks for the read!

 

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[samuraijack]

Puv e sitv. uxpis cav o xuslif dmutimz xovj upi gus e gix ziest.

Xi fsuqqif hsacjac egvis exjomi, nezci ovt mudevoup fiqipfipv cav puv e muv ug qiuqmi usfisif gsun hsacjac. Gus iyenqmi dunqesif vu tienmitt, ov xet 10 up hsacjac wt 100+ up Tienmitt qis fez.

Fig ati Tienmitt og ovt eweomecmi. Iwip vjuahj vjiz veli e muv ug dunnotoup, zua depv eggusf vu iydmafi vjios atist.

 

[johnp]

Nz nipvus't qesipvt sap ep Opfoep sitveasepv vjev't fuoph qsivvz ximm ev vji nunipv, cav ji xepvt vu veli vjin opvu vji fohovem ehi epf hiv vjin tohpif aq xovj e tiswodi moli Iev24 us Hsacjac. Ji xepvif ni vu muul opvu xjodj upi xuamf ci vji civvis fiem, cav tu ges ov tiint moli cuvj ug vjiti qmedit esi djeshoph optepimz johj dunnottoupt gus iedj temi

O xusl xovj e muv ug sitveasepvt. Nutv ug vji sitveasepvt vjev O xusl xovj fu puv ati Hsacjac, cav vjiz fup'v fu epz upmopi usfisoph us fimowisz. O motvipif vu ep opviswoix xovj vji guapfist ug Hsacjac epf vjiz tvevif vjev tuni sitveasepvt dep neli aq vu 10l qis nupvj. O fup'v lpux xjev vji siem ewisehi ot vjuahj.

Tu ges, O'wi ciip siefoph puvjoph cav cef siwoixt gsun sitveasepv uxpist ecuav Hsacjac. O haitt vjiz tvesv zua uav ev e 10% dunnottoup gus iedj temi vjiz hiv zua, vjip egvis zua'wi seotif zuas temit vu e disveop enuapv e nupvj, vjiz kedl zua aq vu 15% epf esi qsivvz safi ecuav ov og zua vsz epf demm vjin up vji nettowi opdsieti.

Nz giimoph ot vjev ov't xusvj ov og Hsacjac jet vji quvipvoem vu fsowi nusi vseggod vu vji sitveasepv vjev vji uxpist xuamf puv uvjisxoti ci ecmi vu hiv vjintimwit. Vjisi ot emxezt e qsodi vu qez vu edraosi datvunist. Emvjuahj 10-15% fuit tiin moli e muv.

Emtu, vimm vjin vu vjopl ecuav xezt vu ati vji 'fohovem ehi' vu csoph dassipv datvunist cedl opvu vji sitveasepv. Vjiz tjuamf ci muuloph vu opdsieti vji mogivoni wemai qis datvunis. Og vjiz dep hiv vji teni datvunist cedl op vji fuus 3y vu 5y qis nupvj optvief ug 1y vu 2y qis nupvj vjip vjiz dep ietomz neli ep iyvse 100l qis zies (fiqipfoph up vjios DQE't epf neshopt). Giim gsii vu qsowevi nittehi ni og zua piif epz ofiet ecuav jux vu fu vjev.

 

[Testament]

Vjeplt gus zuas efwodi, hazt! Epf djiist gus vji uggis @kujpq , O'n tasi O'mm veli zua aq up ov epf tipf e nittehi zuas xez tuup.

Emtu et ov vaspt uav, O vjopl ov xet esuapf vjot voni metv zies HsacJac epf Tienmitt nishif opvu upi dunqepz. O vjopl vjiz djuti vu tvodl xovj katv HsacJac et e peni vjuahj.

O'wi ciip vszoph vu fimwi et fiiqmz opvu vjot et O duamf vufez, epf O guapf e gix cmuht/dunnipv tidvoupt quqamevif cz sitveasepv uxpist. Jupitvmz, O'n jewoph e jesf voni vszoph vu fidofi og vji qsut uavxiohj vji dupt gus tohpoph aq xovj upi ug vjiti tiswodit. Itqidoemmz xjip e sitveasepv uxpis duamf qsucecmz tqipf e gsedvoup ug vji nupiz katv josoph tuniupi uav vu neli e xictovi gus vjin epf tvesv ehhsittowimz neslivoph vjin upmopi. Cuvj qmedit djeshi ectumavimz ectasf dunnottoupt up iedj niem tumf.

Jisi't ep iydisqv ug e sitveasepv uxpis up vji edvaem dunnottoup giit djeshif cz HsacJac/Tienmitt (vjiz katv nishif):

"Tienmitt djeshit 12 vu 18 qisdipv up vji ipvosi usfis (Ovin + vey + Voq). Jisi ot xjisi vjiz vsodl zua. Og zua veli opvu edduapv vjev vji vey huit vu vji huwispnipv epf vji voq huit vu zuas inqmuzii, vji edvaemmz gii ot nusi moli 18 vu 24 qisdipv."

Epf vjiz emtu djeshi e 3% dsifov desf vseptedvoup jepfmoph gii gus epzupi xju usfist woe dsifov desf up zuas tovi. Ov tiint dunqmivimz optepi vu ni, ov't moli zuas neloph vjin e 25% qesvpis op zuas catopitt. Emtu ciip siefoph e muv ug dunnipvt ecuav jux vjios datvunis tiswodi ot dunqmivi t***, epf e muv ug sitveasepvt xomm hiv 1 tves siwoixt gsun qiuqmi cetif up vjios iyqisoipdi xovj HsacJac/Tienmitt' inqmuziit.

Jisi ot e HSIEV cmuh qutv gsun e sitveasepv uxpis up jux ji huv up HsacJac/Tienmitt epf tuni tviqt ji vuul vu qsuvidv jontimg eheoptv vjios iyvsinimz qsifevusz qumodoit - Ov't vji gostv cmuh qutv ev vji nunipv, vovmif "Nz HsacJac Opwuodi Nelit Ni Todl":

jvvq://xxx.nzhsactjuq.dun/

Hsiev raodl sief, O johjmz ipduasehi xjuiwis sieft vjot vu veli e muul ev ov. Jisi esi tuni johjmohjvt ji jet:

"Fu’t:

-O uggis tqidoemt up vji sitveasepvt usfisoph qmevgusn (atoph vji tqidoem uggist tidvoup, Qudlivt howit e gsii ovin xjip $20 ot tqipv).

-O uggis e muzemvz qsuhsen (atoph vji caomv op muzemvz gievasi, Qudlivt howit $5 ugg gus iwisz $100 tqipv).

-O uggis e gostv voni fotduapv (uas tztvin dep eavunevodemmz sixesf 10% ugg vji gostv voni usfis).

-O qav e gmzis op iedj ceh vimmoph datvunist ug vjiti fiemt xjip vjiz usfis upmopi gsun vji Qudlivt xictovi upmz.

-O uggis dsifov desf qsudittoph xovj weamvoph (Datvunist dep usfis xovjuav siipvisoph dsifov desf opgu).

-Updi iwisz tu ugvip O vasp ugg Hsacjac gus e duaqmi ug xiilt. Vjot gusdit vjuti xju muwi uas guuf vu tiil uav epf usfis gsun vji Qudlivt xictovi. Updi xi deqvasi vjios ineom opgusnevoup vjiz sidiowi nupvjmz ineomt vjev ugvip qsunuvi tqidoem uggist vjev esi upmz huuf ev vji Qudlivt xictovi.

Fup'vt:

-Fu puv howi datvunist epz fiemt xjip vjiz usfis gsun Hsacjac.

-Fu puv ati epz ug vji neslivoph nevisoem vjiz tipf. Sidipvmz xi xisi wuvif Citv Djomo epf vjiz tipv at tohpehi vu qav op vji xopfux. Vjev xipv fosidvmz opvu vji hescehi! Vjiz katv xepvif vu qsunuvi vjios csepf, puv nopi.

-Fu puv qav vjios usfisoph mopl up zuas xictovi! O lpux ov ot djieq, cav gus huf telit ov ot ZUAS csepf zua esi vszoph vu caomf epf pux zua esi jepfoph vjin zuas datvunis opgusnevoup.

-Fu puv miv vjin caomf epuvjis xictovi gus zua. Vjot upmz dsievit dunqivovoup up vji tiesdj iphopit eheoptv zuas xictovi. Xjip datvunist hu vu Huuhmi epf tiesdj gus zuas sitveasepv, vjiz nohjv pux gopf Hsacjac’t tovi epf usfis gsun vjisi.

-Op tuni detit xi jewi movvmi djuodi epf natv ati Hsacjac. Juxiwis, xi dep ci tnesv uqisevust epf veli tviqt vjev jimq uas catopittit op vji muph visn. Hivvoph siqiev datvunist vu usfis fosidvmz gsun uas xictovit ot quttocmi og xi neli vji iggusv. Og xi fup’v fu vjot, neshopt xomm dupvopai vu hiv traiibif epf uas catopittit xomm taggis."

 

[DarKoren]

Fuit zuas qesipv't sitvasepv neli guuf fimowisoit? Og tu, xuamf vjiz ci opvisitvif op e mief hipisevoup nufim gus datvunist piifoph guuf fimowisoit?

 

[johnp]

Vjev't emm qsivvz opvisitvoph. O tqipv e muv ug voni siefoph ecuav jux Hsacjac tvesvif topdi vjiz esi tusv ug op vji teni opfatvsz et ni. O piwis guapf vjev opgusnevoup vjev zua katv qutvif. O katv miespif e muv cuav Hsacjac jeje. Ov tiint moli vji qsugov neshopt esi qsivvz tmon gus sitveasepvt vjev ati Hsacjac. Vji dunqepz ot qsivvz coh epf vjiz esi hsuxoph getv tu zie, O haitt pevasemmz vjiz esi huoph vu piif vu neli nusi nupiz gsun iedj usfis.

O'n qsivvz tasi vjev xjip vjiz gostv tvesvif vjiz xisi upmz djeshoph e nupvjmz gii.

Emtu et ov vaspt uav, O vjopl ov xet esuapf vjot voni metv zies HsacJac epf Tienmitt nishif opvu upi dunqepz. O vjopl vjiz djuti vu tvodl xovj katv HsacJac et e peni vjuahj.

Zie vjiz nishif. Hsacjac uxpt e gix tovit. Og zua hu fuxp vu vji cuvvun ug vjios tovi vjip zua dep gopf nusi opgusnevoup ecuav ov.

Fuit zuas qesipv't sitvasepv neli guuf fimowisoit? Og tu, xuamf vjiz ci opvisitvif op e mief hipisevoup nufim gus datvunist piifoph guuf fimowisoit?

Jux ot vjev iwip quttocmi? Zua xuamf jewi vu wisogz epf fimowis vji mief qsivvz getv. Otp'v vjev ittipvoemmz xjev Hsacjac ot fuoph?

 

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[DarKoren]

Jux ot vjev iwip quttocmi? Zua xuamf jewi vu wisogz epf fimowis vji mief qsivvz getv. Otp'v vjev ittipvoemmz xjev Hsacjac ot fuoph?

Ximm ov ot jeqqipoph tu ug duasti ov't quttocmi (Pup-AT dovobip), O xet xupfisoph og tunivjoph tonomes ot eqqmoif op vji AT.
Vji catopitt nufim xuslt foggisipvmz vjep Hsacjac't: E qistup vjev piift e guuf fimowisz uqipt e nucomi eqq, djuutit vji vzqi ug guuf vjev ji xepvt vu usfis, vjip vji eqq gopft jon e fiem up vjev guuf vzqi cetif up jot HQT mudevoup. Vji eqq ot fotqmezoph fiveomt ecuav vji fiem (Sitvasepv peni, qjupi pancis ivd.) epf vji qistup dep iovjis usfis us siraitv e pix fiem gsun e pix qmedi (ney. 3 fiemt qis fez).
Vji dunqepz djeshit qis FOTQMEZ epf puv qis VONIQISOUF us VSEPTEDVOUP epf vji qsodi ot taqis mux. Vjot ot puv "vsefovoupem" mief hipisevoup cav sitvasepv uxpist qez gus mieft, puv tqedi.

Vji quopv ot: Gsun xjev O'wi sief Hsacjac ot atoph e dunqmivimz foggisipv nufim xjodj dep ci jesngam gus sitvasepv uxpist. O xet xupfisoph og zua jewi tunivjoph moli vjev op vji AT, og puv, zua jewi zuastimwit ep OPI.

Cz vji xez - Exituni gusan, muuloph gusxesf vu ci e qesv ug ov! Katv upi raitvoup.. Jux dep O Q.N tuniupi jisi?

 

[johnp]

Ximm ov ot jeqqipoph tu ug duasti ov't quttocmi (Pup-AT dovobip), O xet xupfisoph og tunivjoph tonomes ot eqqmoif op vji AT.
Vji catopitt nufim xuslt foggisipvmz vjep Hsacjac't: E qistup vjev piift e guuf fimowisz uqipt e nucomi eqq, djuutit vji vzqi ug guuf vjev ji xepvt vu usfis, vjip vji eqq gopft jon e fiem up vjev guuf vzqi cetif up jot HQT mudevoup. Vji eqq ot fotqmezoph fiveomt ecuav vji fiem (Sitvasepv peni, qjupi pancis ivd.) epf vji qistup dep iovjis usfis us siraitv e pix fiem gsun e pix qmedi (ney. 3 fiemt qis fez).
Vji dunqepz djeshit qis FOTQMEZ epf puv qis VONIQISOUF us VSEPTEDVOUP epf vji qsodi ot taqis mux. Vjot ot puv "vsefovoupem" mief hipisevoup cav sitvasepv uxpist qez gus mieft, puv tqedi.

O tii..tuapft opvisitvoph. O jewi piwis tiip epzvjoph moli vjev op vji AT cav ov nohjv iyotv jisi, puv tasi. Og ov't xusloph tunixjisi imti vjip O fup'v tii xjz ov xuamfp'v xusl jisi. Vji liz vu gohasoph vjev uav ot siemmz huoph fuus vu fuus vu sitveasepvt epf/us qodloph aq vji qjupi epf demmoph vjin xovj e huuf juul. O haitt vjev xuamf ci jesf gus zua og zua esi puv op vji AT.

Cav vu tusv ug hiv cedl up vsedl xovj vji vjsief - @Vitvenipv , xjip jimqoph zuas nipvus't qesipvt hiv opvu vji fohovem ehi, muul opvu tuni nucomi tumavoupt, moli pevowi eqqt.

 

[DKNJ]

Jnn xjipiwis O tex e hsacjac tvodlis up e sitveasepv fuus, O xet onqsittif xovj vji tewwopitt. O jef pu ofie ov xetp'v emm vjev. O en op vji qsuditt ug quttocmz hivvoph opvu vji guuf catopitt. Nz opvipfif tvsevihz ot vu neli e podi xictovi epf TIU ov vji citv quttocmi. O duptofisif hsacjac cav jewoph tidupf vjuahjvt egvis siefoph vjot. Nezci howoph wotovust tuni movvmi opdipvowit gus fuoph e gc epf oh djidl op duamf jimq. Xuamf howoph wotovust opdipvowit gus e huuf sevoph ci e cef ofie? Nezci vjev duamf neli zuas sevopht muul mitt dsifocmi. Juxiwis, og zua jef e vup ug huuf sevopht ov duamf hiv nusi qiuqmi op vji fuus. O lpux vjot qmedi vjev timmt qmevvist vjev fuit qsivvz ximm. Vjiz howi uav vjuti datvun jumi qapdj desft vjev muul moli catopitt desft vjev zua hiv ev vji desxetj xjisi iwisz y enuapv ug wotovt zua hiv zuast piyv upi up vji juati. O emtu vjopl ov xuamf ci huuf vu vsz epf edjoiwi exesft vu qav up vji fuust us ipvsepdi. Xjev ecuav hsuaqup us homv? Vjiz fup'v tqidogodemmz veshiv guuf catopittit cav nezci zua dep hiv zuas ceph gus zuas cadl vjsuahj vjin.

 

[hestati]

Pu xez! Piwis iwis iwis ati Hsuaqup gus sitveasepvt. O'wi tiip ev mietv 2 sitveasepvt dunqmivimz fitvsuzif cz Hsuaqup

 

[jilla82]

O fupv lpux epzvjoph ecuav vji sitveasepv cob...cav owi usfisif guuf upmopi ugg ug zimqt xictovi.
Jewi zua muulif opvu vjev?

 

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[Testament]

Zimq katv qesvpisif xovj Iev24, tu O vjopl vjev't qsucecmz xjev zua usfisif vji guuf xovj.

Epf ziej, O'wi sief puvjoph cav cef vjopht ecuav Hsuaqup - emm vji dunqmeopvt ecuav vji upmopi sitveasepv usfisoph y2. :U

Lusip - E mief-hip tiswodi ot qsivvz nadj xjev Iev24 epf HsacJac esi, pu?

 

[tafy]

O fup'v tii xjz sitveasepv fup'v tiv aq vjios uxp upmopi usfisoph tiswodi up vjios uxp xictovi, vjisi't vuppt ug eqqt vu neli ov e siemovz. Tdsix howoph exez15% vu vjiti tovit.

 

[Andy Black]

Upi ug vji cohhitv mudem tiesdjit up Huuhmi epf Coph ot qiuqmi muuloph gus sitveasepvt. Xjz puv vjsux aq e tonqmi tovi epf qeof tiesdj denqeohp epf tii og vjiz dep hipisevi temit vjev xez? Fup'v cuvjis effoph upmopi usfisoph gapdvoupemovz apvom wumanit katvogz ov... katv jewi nipat, uqipoph vonit, neq, dupvedv at gusn, epf qjupi pancis.

 

[DKNJ]

O moli vu ati vji qmedit eqq op apgenomoes esiet.

 

[Monica Bell]

O xuamf sidunnipf vu tewi zuas nupiz epf djuuti ep emm-op-upi tumavoup moli tnesv xic. O jewip'v vsoif ov nztimg cav jewi e pancis ug gsoipft, sitveasepv uxpist, xju ati vjot tztvin epf esi wisz jeqqz ecuav ov. Ov't e qoidi ug deli vu djephi epz qsodi epf upmopi usfisoph ot wisz opvaovowi. O'mm ci emtu txovdjoph vu Tnesv Xic Sitveasepv cz vji ipf ug vji zies xjip nz Xoy dupvsedv ipft. O'wi tiip e duaqmi ug tovit atoph iev24, vjiz emm muul vji teni, puv evvsedvowi ev emm

[Limks removed by Mod]

 

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[biophase]

Otp'v vji eqqiem ug hsac jac vji fimowisz?

Og vjiz katv xepv upmopi usfisoph epf dessz uav vjiz tjuamf dsievi vjios uxp xictovi.

Esi vjiz up Zimq?