Hey guys,
My mentor's parents run an Indian restaurant that's doing pretty well at the moment, but he wants to take them into the digital age and get them signed up with a service like Eat24 or Grubhub. He wanted me to look into which one would be the better deal, but so far it seems like both of these places are charging insanely high commissions for each sale made on their sites. I was wondering if anyone here who owns a restaurant business has had experience with either of these companies, and if you'd be able to tell me what you think of them.
So far, I've been reading nothing but bad reviews from restaurant owners about Grubhub. I guess they start you out at a 10% commission for each sale they get you, then after you've raised your sales to a certain amount a month, they jack you up to 15% and are pretty rude about it if you try and call them on the massive increase.
For eat24, they charge a similar amount - the listed price on their site is 12.5% of each order. Unfortunately, I haven't actually been able to find any feedback about them from restaurant owners anywhere, though I have to say I really heavily dislike their marketing - very heavy tone of snark on their blog. I feel like I'm reading a food-equivalent of Jezebel.com as I go over it.
So yeah, if anyone has any experience with either of these companies, I'd love to get your point of view on whether or not you've felt like they were a good service to sign up with for your restaurant. Has it been a headache to deal with them? Has the large commission (combined with the 3% paypal transaction fee on top of that) been worth it for you?
Thanks for the read!
My mentor's parents run an Indian restaurant that's doing pretty well at the moment, but he wants to take them into the digital age and get them signed up with a service like Eat24 or Grubhub. He wanted me to look into which one would be the better deal, but so far it seems like both of these places are charging insanely high commissions for each sale made on their sites. I was wondering if anyone here who owns a restaurant business has had experience with either of these companies, and if you'd be able to tell me what you think of them.
So far, I've been reading nothing but bad reviews from restaurant owners about Grubhub. I guess they start you out at a 10% commission for each sale they get you, then after you've raised your sales to a certain amount a month, they jack you up to 15% and are pretty rude about it if you try and call them on the massive increase.
For eat24, they charge a similar amount - the listed price on their site is 12.5% of each order. Unfortunately, I haven't actually been able to find any feedback about them from restaurant owners anywhere, though I have to say I really heavily dislike their marketing - very heavy tone of snark on their blog. I feel like I'm reading a food-equivalent of Jezebel.com as I go over it.
So yeah, if anyone has any experience with either of these companies, I'd love to get your point of view on whether or not you've felt like they were a good service to sign up with for your restaurant. Has it been a headache to deal with them? Has the large commission (combined with the 3% paypal transaction fee on top of that) been worth it for you?
Thanks for the read!
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