Hi guys,
I have always believed that customers are not always right and when bad customers reveal themselves we should be quick to show them the doors. However throughout my working years I've not been able to do that. The companies that I worked with (some are MNCs) believe strongly that as long as the customers pay, they are good customers. Nevermind all the precious time wasted dealing with their insane demands, verbal abuses and low ROI. We are told to suck it and put on the brightest smiles and serve them because "they're the ones paying our salaries". Argh!
From the perspective of an employee, the repercussions of firing bad customers are obvious - the management will come after you for losing customers. But what about as a business owner? Have you faced any repercussions for showing the doors to terrible customers (like they wreck havoc to your business and cost you major losses etc)? Please share your stories on this matter and how you deal with them. Thanks!
I have always believed that customers are not always right and when bad customers reveal themselves we should be quick to show them the doors. However throughout my working years I've not been able to do that. The companies that I worked with (some are MNCs) believe strongly that as long as the customers pay, they are good customers. Nevermind all the precious time wasted dealing with their insane demands, verbal abuses and low ROI. We are told to suck it and put on the brightest smiles and serve them because "they're the ones paying our salaries". Argh!
From the perspective of an employee, the repercussions of firing bad customers are obvious - the management will come after you for losing customers. But what about as a business owner? Have you faced any repercussions for showing the doors to terrible customers (like they wreck havoc to your business and cost you major losses etc)? Please share your stories on this matter and how you deal with them. Thanks!
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