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Concisely:
I have opened a small laundry shop and it's been going very well. So I started thinking big and decided to scale. I had in mind to be the most popular laundry shop in my state. I followed on what I said and posted up banners in a very rich neighborhood with free pickup and delivery.
Then I had my first ever customer from the rich neighborhood. I collected so much clothes I was thinking how can all these belong to someone. I was so excited and decided to give my best ever service to this customer. I failed. Our ironing was not A plus with problems and I gave a discount thinking it will convince the customer of our service but in reality lowered the perceived value. I doubt he will call me again.
Then I had another client and promised this time I will give him a service so good he will tell all his neighbours about my shop. I failed again. We had a complication where we thought I missed one of his clothes but we actually didn't but it showed unprofessionallism. I also doubt he will call me again.
Then 2 days ago, I had another client and I swore I will give him my very best. I didn't care about the money. My one objective was just to satisfy him so well he tells other people about my service. I failed once again. We had a problem in the washing and ironing of two of his clothes.
Why do I keep having such problems. With every problem I have, I come up with a system to ensure it never happens again. But it seems like their are endless problems. I ponder on what could go wrong and it looks like everything would be perfect but then i encounter a new problem. How do I forsee these problems? If I keep delivering bad work, the word will spread and I will never attain prosperity. It is so annoying.
Is running a business usually like this or is the problem actually with me. How do I make sure I have no problems or at least reduce the effect of problems or even see it before it hits me?
I have opened a small laundry shop and it's been going very well. So I started thinking big and decided to scale. I had in mind to be the most popular laundry shop in my state. I followed on what I said and posted up banners in a very rich neighborhood with free pickup and delivery.
Then I had my first ever customer from the rich neighborhood. I collected so much clothes I was thinking how can all these belong to someone. I was so excited and decided to give my best ever service to this customer. I failed. Our ironing was not A plus with problems and I gave a discount thinking it will convince the customer of our service but in reality lowered the perceived value. I doubt he will call me again.
Then I had another client and promised this time I will give him a service so good he will tell all his neighbours about my shop. I failed again. We had a complication where we thought I missed one of his clothes but we actually didn't but it showed unprofessionallism. I also doubt he will call me again.
Then 2 days ago, I had another client and I swore I will give him my very best. I didn't care about the money. My one objective was just to satisfy him so well he tells other people about my service. I failed once again. We had a problem in the washing and ironing of two of his clothes.
Why do I keep having such problems. With every problem I have, I come up with a system to ensure it never happens again. But it seems like their are endless problems. I ponder on what could go wrong and it looks like everything would be perfect but then i encounter a new problem. How do I forsee these problems? If I keep delivering bad work, the word will spread and I will never attain prosperity. It is so annoying.
Is running a business usually like this or is the problem actually with me. How do I make sure I have no problems or at least reduce the effect of problems or even see it before it hits me?
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