Hey guys,
I'm a college senior, and have been running a web design business for a few years. An client of mine recently shot me an email asking for changes to be made to her site. It was a pretty simple copy/paste job, and took about 40 minutes.
My hourly rate is $30, and that's stated in both her quote and contract. I billed her $15 for the half four of work. Upon sending her the invoice for my work (and her domain renewal), I receive this email in response to our scheduled phone meeting next week:
How the hell do I handle this gracefully?
I'm a college senior, and have been running a web design business for a few years. An client of mine recently shot me an email asking for changes to be made to her site. It was a pretty simple copy/paste job, and took about 40 minutes.
My hourly rate is $30, and that's stated in both her quote and contract. I billed her $15 for the half four of work. Upon sending her the invoice for my work (and her domain renewal), I receive this email in response to our scheduled phone meeting next week:
You are charging me for the minor changes? I understand the domain fee, but isn't it just a copy and paste thing on your end? Are you charging me for the few minutes I'll be talking to you? Please give me a heads up, going forward. My changes were very minimal.
How the hell do I handle this gracefully?
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