Uff, got my first bit of negative feedback from my work that I've had in a long time. A woman sent me an email telling me that a staff member had given her the wrong flavour and she'd only realised when she got home. Very small thing really, unless there are allergies involved, but it always feels like a dodged bullet when they tell you directly rather than plaster it online as a google review and it gives you a big chance to win a customer back.
As for the problem, easy fix really: make sure that the shop manager brings the new specials to the attention of the staff at the start of the shift.
Honestly, take the bullet and just send them a free product and apologize for the mistake. Best way to go about it imo.
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