I run a B2B Marketing Agency.
Before I scale my agency, I need to delegate lots of tasks that are making me work "in" my business instead of working "on" my business.
One of these things is Account Management (Customer Email Support/Customer Monthly Phone Support)
I've recently gotten my Phillipines-Based Virtual Assistants to manage all customer support via email.
However, when it comes to customer support via monthly phone support - I need to delegate this to someone else US-based.
After receiving a customer's monthly report from my virtual assistant, this individual would be doing a monthly 1 on 1 call with each customer to give them a verbal run-down/report on how everything went for that month.
Their job is to communicate how everything is going, install confidence in the client, and most importantly convince them to stay for another month.
I don't want to pay thousands a month to some call centre to do this, I just want to hire one remote person to handle all of my clients' monthly 1 on 1 calls that I can pay per call.
How much should I expect to pay-per-call I get someone to do a monthly 1-on-1 call with each of my retainer-based clients?
PS: I would get someone from my existing team to do this, but I have a 100% remotely based freelancer team that services my clients. - I'm paranoid that my clients have a higher chance of being poached by the freelancers if a direct relationship via monthly calls is established between my freelancers and my clients. Therefore, I'd like a non-biased outside person to do this.
Before I scale my agency, I need to delegate lots of tasks that are making me work "in" my business instead of working "on" my business.
One of these things is Account Management (Customer Email Support/Customer Monthly Phone Support)
I've recently gotten my Phillipines-Based Virtual Assistants to manage all customer support via email.
However, when it comes to customer support via monthly phone support - I need to delegate this to someone else US-based.
After receiving a customer's monthly report from my virtual assistant, this individual would be doing a monthly 1 on 1 call with each customer to give them a verbal run-down/report on how everything went for that month.
Their job is to communicate how everything is going, install confidence in the client, and most importantly convince them to stay for another month.
I don't want to pay thousands a month to some call centre to do this, I just want to hire one remote person to handle all of my clients' monthly 1 on 1 calls that I can pay per call.
How much should I expect to pay-per-call I get someone to do a monthly 1-on-1 call with each of my retainer-based clients?
PS: I would get someone from my existing team to do this, but I have a 100% remotely based freelancer team that services my clients. - I'm paranoid that my clients have a higher chance of being poached by the freelancers if a direct relationship via monthly calls is established between my freelancers and my clients. Therefore, I'd like a non-biased outside person to do this.
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