The Entrepreneur Forum | Startups | Entrepreneurship | Starting a Business | Motivation | Success

RANT USPS Shipping issues (USPS customer support is terrible)

Remove ads while supporting the Unscripted philosophy...become an INSIDER.

ecommerce_lovin

Bronze Contributor
Speedway Pass
Jun 15, 2017
50
170
138
24
Brooklyn, NY
Hey guys!

I have been running an e-commerce company for the past year and have had a huge issue with USPS. Everything in my company runs smoothly, but for some reason, we are also losing packages or have packages severely delayed. Two weeks ago USPS completely lost one of our entire shipments for a day which was over 150 packages. Dealing with USPS customer support is a nightmare. Wait times for a phone call are 1-3 hours long, and it seems like no one in the support staff knows what to do.

I really want to know if I am doing something wrong when it comes to fulfillment. I want to say we are having issues with about 1% off all packages shipped.

I have created a survey below to try and see if this happens with most e-commerce sites or if we are doing something completely wrong.

I have created a survey just to try and gauge how big of a problem this really is. I’d love it if you could fill it out so I can see how we compare to some other e-commerce sites in terms of USPS issues.

Survey: E-commerce/ Shipping Survey
 

Don't like ads? Remove them while supporting the forum. Subscribe.

amp0193

Legendary Contributor
EPIC CONTRIBUTOR
Read Millionaire Fastlane
I've Read UNSCRIPTED
Summit Attendee
Speedway Pass
May 27, 2013
3,254
14,498
2,804
United States
I have created a survey just to try and gauge how big of a problem this really is. I’d love it if you could fill it out so I can see how we compare to some other e-commerce sites in terms of USPS issues.

Survey: E-commerce/ Shipping Survey

I'm not going to take the time to do a survey, but I'll say, your experiences sound pretty typical of USPS.

Take the blame and ship out a replacement in most cases. If the customer ends up with two products, I don't think they'll complain.

Cut costs and deal with the bullshit (usps). Or pay more and get what you pay for (fedex/ups)
 

Vigilante

Legendary Contributor
Staff member
EPIC CONTRIBUTOR
FASTLANE INSIDER
Read Millionaire Fastlane
I've Read UNSCRIPTED
Summit Attendee
Speedway Pass
Oct 31, 2011
10,863
63,807
4,655
Gulf Coast
Nobody from here is going to go externally to do a survey but I can tell you that we ship multiple hundreds of packages every day with USPS with a 99.9% success rate
 

Sponsored Offers

  • Sticky
MARKETPLACE You Are One Call Away From Living Your Dream Life - LightHouse’s Accountability Program ⚡
Thanks for clearing that up. What do you recommend for those who are still in the process of...
  • Sticky
MARKETPLACE Fox Web School "Legend" Group Coaching Program 2021
I thought I would post up the first video from the newest 2021 program content... Just a...
  • Sticky
MARKETPLACE Kill Bigger Incubator
I have not offered one of these in a while, but it looks like I have time to take on an...
  • Sticky
MARKETPLACE Lex DeVille's - Advanced Freelance Udemy Courses!
Hi Lex, I looked at several options including Kajabi and settled on the Divi theme on Wordpress...
  • Sticky
MARKETPLACE Grow Your Business With a Book (An Unorthodox Marketing Strategy That Built One of the Largest...
Are you looking for a new, lesser-known but potentially very lucrative source of leads to your...
  • Sticky
FEATURED! Introducing... WEALTH EXPO$ED, A Short Story By MJ DeMarco
The story is BASED UPON a true story. The details aren't entirely accurate or from a distinct...



Forum Sponsor

Grow an online business:
- Start immediately!
- Master business skills!
- 100+ Fastlane students enrolled!
Review & Details >

New Topics

Fastlane Insiders

View the forum AD FREE.
Private, unindexed content
Detailed process/execution threads
Monthly conference calls with doers
Ideas needing execution, more!

Join Fastlane Insiders.

Top Bottom