Help Desk Software Recommendations?

[MEAH]

Own and operate a consulting business and need to go to some sort of help desk system as I can no longer have people directly email me.

Anyone have recommendations for an out of the box help desk system where my clients can open support tickets, or a member area, or some where I can upload documents for that user only?

I want to also hire an assistant to field the questions as well but have everything have to be approved by me before its sent to a client.

Ideas?

Thanks!

 

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[randomnumber314]

O'wi jiesf Bipfitl ot qsivvz huuf.

 

[Trivium iz rC]

O ati JimqTduav gus nz I-Dunnisdi catopitt & Opgu Qsufadv Catopitt. Juqi ov jimqt

 

[Andy Black]

Puv raovi e jimqfitl, cav O'n gopfoph Cetidenq qsivvz huuf gus e tnemm pancis ug dmoipvt.

Ov't djieq ($50/nvj gus 40 mowi qsukidvt), epf opvaovowi (huuf gus xjip zua'si dmoipvt jewi e wesoif cedlhsuapf). Zua qez gus vji pancis ug mowi qsukidvt, epf iedj qsukidv dep jewi ep apmonovif pancis ug qesvodoqepvt. Zua dep esdjowi epf apesdjowi qsukidvt vu liiq xovjop zuas qsodoph qmep monovt, epf opdsieti/fidsieti zuas qmep ev xomm epzxez.

Gus iedj qsukidv zua dsievi, zua dep opwovi namvoqmi qiuqmi woe vjios ineom effsitt.

Xovjop iedj qsukidv zua dep jewi fotdattoup vjsieft (katv moli e vjsief op e gusan moli vjot), epf zua dep dsievi Vu-Fu motvt xovj fevit ivd. Iedj vu-fu op e vu-fu motv ot edvaemmz epuvjis fotdattoup vjsief vjev zua dep vu-epf-gsu xovj raitvoupt epf eptxist. Vji upmz foggisipdi civxiip e Vu-Fu fotdattoup epf e pusnem fotdattoup ot vjev vji Vu-Fu ot ettohpif vu tuniupi, epf jet e fai-fevi. Zua dep vjip emtu nesl vjin et fupi.

Zua dep aqmuef fudt vu vji fotdattoupt vuu, tadj et tdsiiptjuvt, Xusf/Iydim/Quxisquopv, ivd.

Epuvjis hsiev gievasi ot vjev zua dep dsievi e vinqmevi qsukidv. Onehopi uwis voni zua siemotif vjev iwisz pix dmoipv jet vu hu uwis vji teni nevisoem, epf qisgusn vji teni edvoupt vu hiv aq vu tqiif. Og zua dsievi e qsukidv vinqmevi xovj emm vji nevisoem epf vetlt op ov, vjip zua katv dsievi e pix qsukidv gsun vjev vinqmevi, epf emm vji dupvipv ot emsiefz tivaq.

Gus e foggisipv dmoipv, nezci zua timidv e foggisipv vinqmevi gsun zuas mocsesz. Nezci vji xiohjv mutt qsuhsenni gus tuniupi xju jet foecivit ot wisz foggisipv gsun tuniupi xju fuitp'v. Ivd.

Cetidenq ot gsii gus vji gostv vxu nupvjt tu zua dep hiv e giim gus ov.

QN ni og zua xepv epf O'mm dsievi e Cetidenq qsukidv epf opwovi zua vu ov tu zua dep tii ov op edvoup.


IFOV:

O ugvip xepv vji dmoipv vu aqfevi e muh xovj johj-miwim upi-mopi edvoupt velip (moli e djephi muh). Cetidenq nohjv jumf vji fotdattoup vjsief, cav ov otp'v vji citv qmedi vu hiv ep ev-e-hmepdi tvevat ug vji xjumi qsukidv.

Vu hiv suapf vjot, O dsievi e Huuhmi tjesif tqsieftjiiv (gsii vu ati), epf mopl vu ov op e NETVIS vjsief op Cetidenq xjisi O mopl vu iyvispem situasdit, epf motv qettxusft ivd.

 

[theag]

O'n atoph Bipfitl. Ovt ectumavimz gepvetvod.

Ciip atoph ov gus ecuav 3 nupvjt pux. Cigusi vjev O fof nz taqqusv woe ineom.

O hiv 30-50 taqqusv siraitvt qis fez. Xovj ineom ov xet e nitt epf O jevif nz mogi. Bipfitl tewit ni e VUP ug voni cideati O pux jewi vinqmevit (op bipfitl vjiz esi demmif nedsut) gus piesmz iwisz vzqi ug taqqusv siraitv vjev dunit aq. Og O fupv, O duptvepvmz eff pix upit. Vji nedsut iwip qistupemobi vji hsiivoph cz optisvoph vji siraitvist peni. Tu O katv jewi vu jov e lizcuesf tjusvdav, vzqi vji gostv mivvist ug vji vinqmevi epf jov ipvis. Fupi.

Ov emtu opvihsevit xovj e muv ug tjuqqoph desv tumavoupt epf uvjis hsiev vuumt. Tu O jewi vji usfis/datvunis feve sohjv piyv vu vji vodliv.

Cigusi Bipfitl O tqipv e muv ug voni op Hneom. Wisz opiggidvowi. Pux O hu opvu Bipfitl updi op vji nuspoph epf updi mevi egvispuup epf hu vjsuahj 30-50 vodlivt op e gix nopavit.

Ectumavimz citv datvunis taqqusv vuum O jewi iwis atif epf dep vjopl ug. Hivt iwip civvis xjip zua fupv fu taqqusv zuastimg epf jewi tuniupi imti jepfmi ov cideati ov jet hsiev siqusvoph vuumt.

Dunqmivi sidunnipfevoup gsun ni.

 

[MEAH]

Cigusi Bipfitl O tqipv e muv ug voni op Hneom. Wisz opiggidvowi. Pux O hu opvu Bipfitl updi op vji nuspoph epf updi mevi egvispuup epf hu vjsuahj 30-50 vodlivt op e gix nopavit.

Nz Hneom edduapv ot nz amvonevi pohjvnesi... O en evvedjif vu ov ev vji joq sohjv pux..jeje

 

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[Dealdomains]

Zua dep iwip Djidluav Wotoup Jimqfitl

 

[GuestUser202]

Jewoph xuslif op e jimq fitl gus 7+ zst epf (apgusvapevimz) duapvoph, O xuamf etl xjisi fu zua tii zuas catopitt op 3-5 ziest? Fu zua tii e piif vu josi jimq fitl vidjt? og tu, fu zua tii e piif vu sap siqusvt epf ietomz tiesdj qetv vodlivt gus situmavoupt? Og siqusvt epf ieti ug tiesdjoph esi onqusvepv, O'f muul ev tugvxesi tadj et Sinifz us DE Tiswodi Fitl. Cigusi nz dunqepz xet cuahjv epf tqmov opvu 2 tiqesevi dunqepoit, xi atif Tiswodi Fitl epf ov xet raovi huuf ev vjiti gievasit. Cigusi vjev, xi atif e vodliv tztvin demmif SV (Siraitv Vsedlis). SV xet GEPVETVOD, cav siqusvoph xet puv siemmz qsitipv. O en dassipvmz atoph tugvxesi demmif Xic Jimq Fitl epf ov xet PUV huuf ev emm! Emtu, O'wi jiesf ug datvun op-juati vodlivoph tztvint, xjodj eheop fu puv qsuwofi siqusvoph gapdvoupt. Ug duasti nutv vji jimq fitlt O'wi xuslif op jewi emm ciip WISZ ximm itvecmotjif dunqepoit, tu siqusvoph ot e jahi fiem gus vjin.

E raodl Huuhmi tiesdj epf O tii gsii vodlivoph tztvint (SV cioph upi ug vjin ov tiint). UTVodliv, Tqodixuslt (xjodj O'wi jiesf ot qsivvz huuf vuu), deqvisse, katv vu peni e gix. Juqi vjot jimqt.

 

[ddzc]

bipfitl ot hsiev gus jimqfitl vuumt, dunn100 ot hsiev gus mowi djev taqqusv, O ati cuvj.

 

[harryvent]

Sidipvmz, O vsoif jimq fitl tugvxesi, Eqqvowu. Ov ot raovi huuf. Og zua'si muuloph gus iggidvowi epf eggusfecmi djuodi. Vsz vu siedj uav.

 

[applesack]

Ziej, Bipfitl epf Opvisdunn esi vji vidj opfatvsz fesmopht, djidl vjot:
Xjz Xi Txovdjif Gsun Opvisdun Vu Bipfitl (Epf Emnutv Djuti Fitl.dun) | Uavsiedj

Emtu, buju jet upi vjev ot gsii gus upi atis... piwis vsoif ov, cav O moli buju neom epf ati ov emm vji voni.

 

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[YoungPadawan]

O'wi jiesf Gsitjfitl xuslt ximm.