User Power
Value/Post Ratio
23%
- Jul 26, 2007
- 2,215
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We keep debating on whether or not to offer an 800# for customer service on our site. ...We are trying to get the site to be independent of us, however, we don't want to lose a lot of business either. One half of the debate is if our UI is easy enough, we shouldn't be getting any calls, and if they use the internet they should be able to get all their questions answered on our site. We're also thinking that we only need a small number of sales per month to breakeven with our costs, which I don't anticipate will be an issue, so anything above that is gravy. The other side is that we want to be there for the people that still have questions or can't figure out how to navigate the site, but it would cost us more as we would have to hire people (probably do it ourselves until sales require employees) or be tether to our phone all the time.
What has been your experience with 800#s online? Do you call them? Do you like them? Is it worth it to offer a phone line to people, or should we not concentrate on this segment of our users? Any thoughts?
What has been your experience with 800#s online? Do you call them? Do you like them? Is it worth it to offer a phone line to people, or should we not concentrate on this segment of our users? Any thoughts?
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