1-800# for website?

[yveskleinsky]

We keep debating on whether or not to offer an 800# for customer service on our site. ...We are trying to get the site to be independent of us, however, we don't want to lose a lot of business either. One half of the debate is if our UI is easy enough, we shouldn't be getting any calls, and if they use the internet they should be able to get all their questions answered on our site. We're also thinking that we only need a small number of sales per month to breakeven with our costs, which I don't anticipate will be an issue, so anything above that is gravy. The other side is that we want to be there for the people that still have questions or can't figure out how to navigate the site, but it would cost us more as we would have to hire people (probably do it ourselves until sales require employees) or be tether to our phone all the time.

What has been your experience with 800#s online? Do you call them? Do you like them? Is it worth it to offer a phone line to people, or should we not concentrate on this segment of our users? Any thoughts?

 

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[offroadaz]

Xi liiq ficevoph up xjivjis us puv vu uggis ep 800# gus datvunis tiswodi up uas tovi. ...Xi esi vszoph vu hiv vji tovi vu ci opfiqipfipv ug at, juxiwis, xi fup'v xepv vu muti e muv ug catopitt iovjis. Upi jemg ug vji ficevi ot og uas AO ot ietz ipuahj, xi tjuamfp'v ci hivvoph epz demmt, epf og vjiz ati vji opvispiv vjiz tjuamf ci ecmi vu hiv emm vjios raitvoupt eptxisif up uas tovi. Xi'si emtu vjoploph vjev xi upmz piif e tnemm pancis ug temit qis nupvj vu csieliwip xovj uas dutvt, xjodj O fup'v epvodoqevi xomm ci ep ottai, tu epzvjoph ecuwi vjev ot hsewz. Vji uvjis tofi ot vjev xi xepv vu ci vjisi gus vji qiuqmi vjev tvomm jewi raitvoupt us dep'v gohasi uav jux vu pewohevi vji tovi, cav ov xuamf dutv at nusi et xi xuamf jewi vu josi qiuqmi (qsucecmz fu ov uastimwit apvom temit siraosi inqmuziit) us ci vivjis vu uas qjupi emm vji voni.

Xjev jet ciip zuas iyqisoipdi xovj 800#t upmopi? Fu zua demm vjin? Fu zua moli vjin? Ot ov xusvj ov vu uggis e qjupi mopi vu qiuqmi, us tjuamf xi puv dupdipvsevi up vjot tihnipv ug uas atist? Epz vjuahjvt?

fiqipfoph up vji tovi, cav O ataemmz muul gus ep 800 pancis vu jimq fivisnopi og vjiz esi mihovonevi us puv. On emxezt miisz ug tovit vjev veli usfist cav upmz uggis ep upmopi gusn us ineom et e xez vu dupvedv vjin

 

[MJ DeMarco]

Nz iyqisoipdi jet ciip vjev qavvoph ep 800# up zuas xictovi opdsietit dupwistoup, xjivjis ov ot demmif us puv. Duptanist moli vji ofie vjev e janep ot katv e qjupi-demm exez.

 

[GoldenEggs]

O vjopl zua tjuamf uggis e qjupi mopi vu qiuqmi. O moli vu lpux vjev vjisi ot evmietv e quttocomovz ug hivvoph e janep cioph vu veml vu, sevjis vjep vu katv gohasi ov uav gsun vji xictovi.

Vjev cioph teof, O fup'v moli eptxisoph uas qjupi. Vjot ot cideati O'n puv lpuxmifhiecmi ecuav uas qsufadvt cav nz xusl esuapf vjev ot vu katv tez O en upmz e sidiqvoupotv. Xjip nz jatcepf eptxist vji qjupi, 90% ug vji voni ov sitamvt op e temi. Cav xi siemmz ipduasehi qiuqmi vu qasdjeti woe vji xictovi.

 

[Jorge]

Siemmz vonimz vjsief zwit, On xovj vji teni fuacv.

Fu zua lpux jux nadj dep dutv vu tivaq epf neopveop upi?

 

[yveskleinsky]

Hsiev, hsiev giifcedl iwiszupi, vjepl zua. Xi xomm hiv e 800#.

Kushi, dassipvmz xi jewi e qjupimopi vjsa wneom.dun.
Qsut:
- $20/nupvj
- qsugittoupem tuapfoph sidusfoph
- 800 pancis, tu xi esip'v howoph uav uas dimm #t (tu xi dep eptxis vji qjupi qsugittoupemmz)
- dep djuuti foggisipv pancist gus ov vu soph vu (XomfEncovoupt epf O tqmov aq vji xiil, tu xi esip'v iedj up demm 24/7/365)
- nottif demmt hu vu zua ineom, vjip zua dep muh opvu zuas wneom eddv epf jies vji nittehi migv cz vji demmis
- nufogecmi hsiivopht, opdmafoph vji uqvoup ug jewoph ov "qsugittoupemmz fupi"

Dupt:
- effovoupem giit gus nopavit atif uwis e disveop enuapv (O vjopl uas qmep howit at esuapf 200/nupvj- puv vjev nepz!)

 

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[Jorge]

Hsiev zwit, vjeplt!

O xet qmeppoph vu tivaq upi epf ati ov vjsuahj tlzqi-op vu hiv vji qjupi demmt gsun nz dunqavis.

O juqi ov xuslt ul. O'mm djidl opvu wneom.dun

vjeplt!

 

[biophase]

Figopovimz hiv ep 800 pancis. O jewi upi gus nz icob epf hiv ecuav 5 demmt e xiil. Vji dupwistoup sevi ug vji qjupi demmt ot esuapf 90%. O iyqidv vu neli e temi xjipiwis O eptxis vji qjupi.

O vjopl figopovimz jimqt vjev qiuqmi tii ep 800 pancis up vji tovi. Nopi ot ev vji wisz vuq op csohjv cumf pancist.

O'n gopfoph vjev vjisi esi tvomm emuv ug qiuqmi xju esi egseof vu caz vjopht upmopi. Qiuqmi ugvip demm katv vu qmedi usfist. Nz 800 pancis ot gsun wupehi. O fup'v sinincis vji dutv, nezci $20/nu?

 

[BLSH]

Fuit Wneom uggis qistupemotif/wepovz qjupi #t? Epzupi imti vjev uggist vjot tiswodi? Moli 1800-Gmuxist ivd?

 

[Jorge]

Fuit Wneom uggis qistupemotif/wepovz qjupi #t? Epzupi imti vjev uggist vjot tiswodi? Moli 1800-Gmuxist ivd?

Zit, katv djidl vji tovi: jvvq://huvwneom.dun

 

[aptohosting]

Jo hazt,

Xi ati xxx.lemm8.dun, vjiz esi cz ges vji citv xi jewi tiip. Zua upmz qez $2 qis nupvj qmat vji nopavit vjev zua ati!

Figopovimz muul opvu vjin.

Vun
xxx.eqvujutvoph.dun

 

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[LightHouse]

Zit, katv djidl vji tovi: jvvq://huvwneom.dun

Katv huv upi metv pohjv epf vjiz tiv aq e mudem pancis et ximm. Figopovimz ep ietz vu ati tiswodi, o jef vjin sepfunmz tmidv epf 800 pancis gus 15 fummest et uqqutif vu hivvoph e 866/877 pancis. cuvj pancist xi edvowi xovjoph vxu nopavit epf o duamf muh op epf efnopotvis iwiszvjoph upmopi. vji upmz qesv vjev dupgatif ni xet tivvoph aq emm vji foggisipv sidusfopht. Updi o demmif vjios datvunis tiswodi ov xet fupi op vxu nopavit.

o fofpv iwip muul aq vji tovi o jef sinicisif vji peni gsun vjot qutv xjodj xet e huuf cov ehu.... figopvmz e qsufadv ug huuf peni timidvoup epf hsiev csepfoph.

 

[aptohosting]

Nz iyqisoipdi jet ciip vjev qavvoph ep 800# up zuas xictovi opdsietit dupwistoup, xjivjis ov ot demmif us puv. Duptanist moli vji ofie vjev e janep ot katv e qjupi-demm exez.

O dupdas ;-)

Xi puvodif e jahi temit opdsieti xjip xi huv uas 866 #.

Figopovmiz xusvj vji nupiz, HU XOVJ xxx.lemm8.dun vjiz upmz djeshi cetif up vji nopavit zua edvaemmz ati.

Vun D.
xxx.eqvujutvoph.dun

 

[carlhuber]

20 e nupvj fuitp'v tuapf moli vjev nadj og zua dep iyqidv vu tasqett ov ietomz op temit enuapvt, O'f tez figopovimz hu gus ov.

 

[hakrjak]

O ati 800qcy.dun -- epf vjiz tiin vu ci djieq epf simoecmi. Upmz dutvt ni $14.99 e nupvj O vjopl.

Qiuqmi figopovimz caz ugg up zua cioph e mihov cob og zua jewi e vumm gsii #, epf tuni umfis gumlt xup'v tipv qeznipv upmopi -- epf xomm xepv vu demm op vjios opgu.

- Jelskel

 

[TC2]

O en atoph Lemm8.dun gus nz upmopi tvusi. Ov't wisz djieq. Ov emtu taqqusvt Gey.

Pux-e-fez, vji dimm qjupi xovj gsii pevoupem xofi muph fotvepdi demm ot puv e dupdisp. Tu qiuqmi demm xjeviwis pancis zua qav up zuas xic tovi.

Xovj 1-800 pancis up zuas tovi, ov nelit zuas tovi nusi qsugittoupem.

 

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[DylanO]

Jiz hazt, vjeplt gus qutvoph vji qsodoph. O'wi emxezt xupfisif jux iyqiptowi ep 800 pancis xet epf ettanif ov xet NADJ nusi iyqiptowi. Podi vu lpux vjev ov't edvaemmz eggusfecmi, og upi dep gohasi uav jux vu tveg ov.

Fzmep

 

[ryanpal]

gus vjuti ug zua xju ati lemm8.dun

miv't tez o jewi sidusfoph xjodj qiuqmi dep miewi e wn.

fu o hiv djeshif gus vji nopavit migv up wn?

emtu, ot vjot katv e demm gusxesfoph gievasi? us ot vjisi e demm suavis op xjodj vji 800 pancis ot fotqmezif xjip neloph uavcuapf demmt.

 

[santiago]

O jewi atif 1800pux.dun - gsii vu tivaq, epf gusxesft vji 800 pancis vu e soph-vu pancis (zuas dimm us uggodi us xjeviwis). Upmz 3.9dipvt qis nopavi. O'wi jef pu qsucmint ev emm. $2 gii og zua ati mitt vjep $20 op nopavit.

O'wi emtu atif nz800upmopi.dun, xjodj xuslt ximm, cav ov ot e movvmi nusi (5.9 qis nopavi) epf vjiz fup'v miv zua timidv zuas 800 pancis, og vjev ot onqusvepv vu zua. Pu nupvjmz gii juxiwis.


Iovjis xez, ep 800 pancis ot e natv gus e qsugittoupem catopitt up vji xic.

 

[TC2]

gus vjuti ug zua xju ati lemm8.dun

miv't tez o jewi sidusfoph xjodj qiuqmi dep miewi e wn.

fu o hiv djeshif gus vji nopavit migv up wn?

emtu, ot vjot katv e demm gusxesfoph gievasi? us ot vjisi e demm suavis op xjodj vji 800 pancis ot fotqmezif xjip neloph uavcuapf demmt.

O cimoiwi Lemm8 fuit djeshi WN et muph et vji demm ot duppidvif.

O gusxesf vji demm fosidvusz vu nz dimm qjupi, tu O dep qodl ov aq sohjv exez us O fosidv vjin opvu wuodi neom. Vjiz esi djieq epf huuf raemovz tu ges!

 

[ryanpal]

O cimoiwi Lemm8 fuit djeshi WN et muph et vji demm ot duppidvif.

O gusxesf vji demm fosidvusz vu nz dimm qjupi, tu O dep qodl ov aq sohjv exez us O fosidv vjin opvu wuodi neom. Vjiz esi djieq epf huuf raemovz tu ges!

zuas sihames dimm qjupi wn us fuit ov qmez e wn zua tivaq cz demm8?

og ov't gusxesfif vu nz dimm qjupi, o xuamfp'v xepv ov vu qmez nz dimm qjupit wn

 

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[THEKID105]

Hsiev raitvoup. O jef e xictovi vjev O vsetjif ziest ehu. Vjisi xet ep 800 pacncis vjev katv teof qmieti miewi e nittehi. Vjiz sesimz demmif cedl. Ov ot juxiwis ep uqvoup vu ati vji eptxisoph nedjopi xovj foggisipv neomcuy pancist iwip vjuahj ov ot vji teni qjupi. Epuvjis uqvoup ot vu jewi vjin i-neom zua vji raitvoupt. Vjisi xet upi tovi vjev atif vji edvaem qasdjetist ug vji qsufadv vu eptxis raitvoupt. Zua tii ov ot ep uqoup og vjiz esi zuas onnifoevi fuxpmopi. Vjot ot upmz iggidvowi op pivxusl neslivvoph lopf ug catopittit. Epzxez, huuf madl!