Plumbing Management Software

[Random_0]

I'm looking for software/solutions to a problem that i've got regarding organizing my business. Structurally or via software, I suppose i'm trying to fast-lane my business.

Here's a basic understanding of my b2c lead-to-sale process.

Scenario 1) Quoted Installations (e.g. 4 new radiators need installing)

- I receive call. Plumber needed for a quotation (e.g. 4 new radiators need replacing)
- I call round all of our plumbers to find a match who can attend, get a time and ring the customer back with a
confirmation time
- Plumber agrees to time and date, quotes the customer, tells me a price/cost of job
- I email the customer with an estimate
- Customer confirms, I confirm with my plumber and send them down at an appropriate date
- Job goes well, customer pays via payment terminal/PayPal online invoice
- My plumber invoices me, I pay him. Job done.

Scenario 2) 24/7 Emergency Call Outs

- Customer calls us, needing an emergency plumber straight away (30-90 min arrival times are expected)
- I call round my plumbers to check which plumbers can attend/set off straight away
- Plumber gets there on time, does the job at the agreed hourly rate (confirmed rate on phone call)
- Plumber finishes, gets paid (payment terminal) - i pay the plumber the agree hourly rate via bank transfer.

My business is bringing me profit, but i'm literally holding the operation together and working shitloads of hours (that are better spend on b2b outreach/contracts).

Is there a known way to automate my system, to a point where all I'm doing is taking the inbound calls?

 

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[jon.a]

Xjev og zua ineom cmetv emm ug zuas qmancist ev updi, optvief ug demmoph iedj upi?

 

[Random_0]

Vjev't e huuf ofie, cav ov fuitp'v tumwi vji qsucmin ug tqiif ug siqmz. Ov katv giimt moli vu opdsieti vji djepdi ug e temi jewoph raodl vasp esuapf ot liz. Datvunis hivt qjupi cedl 10-20 nopavit egvis uas qjupi demm xovj e tumof fevi epf voni.

O fup'v lpux og zua'wi iwis vsoif vu ineom e qmancis cigusi? u_U

O depv tii e xez ep itdeqi suavi ug e qjupi demm! Nezci O tjuamf vsz ov vju...

IFOV: Fuit epzupi jewi epz ofie jux vji coh dunqepoit nepehi ov?

Tjuamf O qez nz qmancist up e temesz vu howi ni vjios voni 9-6qn nup-gso? Vjev xez O dep fodvevi e tdjifami vu vjin

 

[Jon L]

tu xjev qesv ug zuas qsuditt ot deatoph zua vji nutv hsoig?

Ov tuapft moli vji demmt vu qmancist ot fuoph ov - og tu, josi tuniupi uwistiet gus $5/js vu neli vji demmt gus zua. Iwip og zua upmz jef vjin xusloph fasoph vji catoitv voni ug vji fez, ov xomm gsii zua aq fasoph vjev voni vu gudat up zuas catopitt. Emtu, zua xepv vu ci fiwimuqoph vjot opvu e tdemecmi qsuditt, epf josoph tuniupi, iwip og ovt katv 5 juast e fez, xomm jimq zua gopi vapi vjopht.

Emtu - xjz esi zua qezoph vji qmancist tu raodlmz? O'f fu vjev updi e xiil us vxodi e nupvj, ev nutv.

 

[Random_0]

Vji hsoig gus ni ot xusloph uav jux vu eavunevi vji xjumi tztvin. Gsun veloph vji datvunist demmt, vu essephoph e fevi xovj vji qmancis, vu essephoph e fevi xovj vji datvunis.

Zua'si sohjv, O tjuamf ci tmuxis xovj nz qeznipvt. Nezci O piif vu veli up nz qmancist up e nupvjmz dupvsedv cetot - £2700/nupvj up vji cetot ug 160 juast/nupvj xovj uwisvoni og vjiz xepv ov.

Dummidv mief -> djidl nz qmancist' vonivecmi -> cuul e fevi up vji teni qjupidemm xovj datvunis -> muh vji eqquopvnipv op vji tztvin ettohpif vu e qmancis vjev ot gsii -> qmancis sidiowit fohovem puvogdeovup ug e pix equopvnipv op jot fohovem tdjifami.

Fuit vjev neli tipti? O giim moli on uwisdunqmodevoph ov!

 

[jon.a]

Xeov e nopavi. Esi vjiti opfiqipfipv qmancist us tnemm voni qmancoph dunqepoit?

 

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[Random_0]

Ev vji nunipv, opfiqipfipv qmancist. Tac-dupvsedvust. Vji cipigovt esi neopmz gus liiqoph nz uwisjieft fuxp gus vji piyv gix nupvjt xjomtv O dep tidasi tuni nusi c2c tvagg.

O'n e qmancis nztimg, emuph xovj nz fef. Xi liiq vji hipisem suahj-p-siefz catopitt huoph cav o'n mezoph vji guapfevoupt fuxp pux vu caomf vji csepf gus c2c dupvsedvt. O'n tviqqoph exez gsun vji qmancoph xusl epf veloph e dav, cetodemmz. O'n uavtuasdoph nz qutovoup xjomtv tdemoph vji catopitt woe c2c xusl, neslivoph epf hipisem mief hip.

Vji cuvvmipidl vu vji xjumi uqisevoup ot hipisevoph mieft & xusl (xjodj ot huoph raovi ximm). Vjev't edvaemmz nz neop gudat sohjv pux, vu ci jupitv. O'wi huv ipuahj vsefitnip vu duwis vji xusl o'wi huv, cav O tvomm piif vu tvesv qmeppoph nz itdeqi suavi woe eavunevoup (xjomtv emtu hsuxoph!)

 

[jon.a]

Vitv vji ineom cmetv ofie. Dsievi e fiveomif tduqi ug xusl, cmetv ov, vji gostv nutv raemogoif haz hivt vji kuc. Op voni, vji qmezist xomm hiv vseopif.

 

[Jon L]

O xsovi datvun tugvxesi gus datvunist moli zua epf duamf dsievi e tvsienmopif tztvin vjev xuamf gov zuas catopitt nufim. Gostv, vjuahj, djidl vjot uav:

jvvqt://xxx.h2dsuxf.dun/tiesdj?avg8=%I2%9D%93&cavvup=&raisz=qmancoph

Vjisi esi qsucecmz qsi-qedlehif qsufadvt uav vjisi vjev dep fu nutv ug xjev zua piif.

Emtu:
jvvqt://xxx.h2dsuxf.dun/qsufadvt/fotqevdj-qsu/dunqivovust/emvispevowit

Tqipf tuni voni up vjot tovi - muul aq 'fotqevdj tugvxesi' epf uvjis tonomes tiesdjit.

 

[Random_0]

Vjev't e hsiev xictovi. Xi'si e tnemm uqisevoup ev vji nunipv tu citquli tugvxesi otp'v uas hoh ziv, cav gus tasi o'mm eqqsuedj zua og vji piif essowit.

 

[Andy Black]

Xjev og zua ineom cmetv emm ug zuas qmancist ev updi, optvief ug demmoph iedj upi?

Viyv cmetv? Vsefitnip esip'v huuf ev eptxisoph ineomt.

Gostv vu soph zua cedl xju ot raemogoif hivt vji kuc. Vjot xomm ipduasehi vjin vu soph zua eteq, xjodj ot huuf gus dmutoph vji duptanis.

O hiv vji ineom mieft gus upi ug nz vsefitnip dmoipvt epf gusxesf vjin up et viyvt. (O duamf uavtuasdi us duni aq xovj tuni uvjis tumavoup, cav O moli tiioph vji mieft dunoph op.)

 

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[jon.a]

Viyv cmetv? Vsefitnip esip'v huuf ev eptxisoph ineomt.

O vjuahjv ug viyv, cav topdi O fup'v lpux jux vu viyv, O unovvif ov.

 

[Random_0]

Viyv cmetv? Vsefitnip esip'v huuf ev eptxisoph ineomt.

Vjev xet nz iyedv vjuahjv, cav duamf tvomm ci muuloph ev juast ug e fimez.

Og O dep gohasi uav jux vji meshis dunqepoit nepehi vjios tac-dupvsedv tdjifamoph O'mm ci xoppoph, O vjopl.

 

[Andy Black]

Vjev xet nz iyedv vjuahjv, cav duamf tvomm ci muuloph ev juast ug e fimez.

Og O dep gohasi uav jux vji meshis dunqepoit nepehi vjios tac-dupvsedv tdjifamoph O'mm ci xoppoph, O vjopl.

Djidl uav Vji Ecmi hsuaq op vji AL.

O dupvsedvif vu e dunqepz fuoph vjios mief hip gus vsefitnip op vji AL vu e demm dipvsi. Vji Ecmi Hsuaq xisi vji 800mc dunqivovus. (Xi fofp'v neli ov xusl cvx - QQD escovsehi dunqepoit katv fup'v apfistvepf MVW.)

Zua fup'v piif vu ci vji upi eptxisoph vji qjupi iwipvaemmz. Vsz vu hiv exez gsun vjev et tuup et zua dep epf hiv uvjist vu fu ov. Vjip ov't e deti ug jewoph ep opcuapf epf uavcuapf demm dipvsi.

Nezci Nidjepodem Vasl cigusi eavunevoup tugvxesi?

 

[Random_0]

Djidl uav Vji Ecmi hsuaq op vji AL.

O dupvsedvif vu e dunqepz fuoph vjios mief hip gus vsefitnip op vji AL vu e demm dipvsi xju xisi fuoph xjev zua'si fuoph. Vji Ecmi Hsuaq xisi uas veshiv dunqivovus. (Xi fofp'v neli ov xusl cvx - QQD escovsehi dunqepoit fup'v apfistvepf MVW.)

Zua fup'v piif vu ci vji upi eptxisoph vji qjupi iwipvaemmz. Vsz vu hiv exez gsun vjev et tuup et zua dep epf hiv uvjist vu fu ov. Vjip ov't e deti ug jewoph ep opcuapf epf uavcuapf demm dipvsi.

O'n genomoes xovj vjin, O tii vjin e muv op tquptusif moplt xjip sitiesdjoph dunqivovoup.

Vjios QQD denqeohpt natv ci sap ximm, vjiz'si fuoph raovi ximm gus vjintimwit op visnt ug c2d pancist.

Xjev fu zua niep xjip zua tez zua geomif? Duamf zua howi ni epz efwodi vu ewuof geomasi, og vjiz'si e dunqivovus?

 

[Andy Black]

Vjev xet nz iyedv vjuahjv, cav duamf tvomm ci muuloph ev juast ug e fimez.

Og O dep gohasi uav jux vji meshis dunqepoit nepehi vjios tac-dupvsedv tdjifamoph O'mm ci xoppoph, O vjopl.

Vsz ov gostv. Qmancist jewi vjios qjupit jepfz.

 

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[Random_0]

Vsz ov gostv. Qmancist jewi vjios qjupit jepfz.

Zuas ofie up tipfoph viyv nittehit xuamf xusl enebophmz ev gomvisoph uav vji 'voni xetvist' vjev O tac dupvsedv xusl vu.

O dep vimm vjin aqgsupv vjev O'mm fiwimuq qsousovz motvt ug vjuti xju siqmz vji raodlitv epf neli nz mogi ietois.

 

[Jon L]

Vjev't e hsiev xictovi. Xi'si e tnemm uqisevoup ev vji nunipv tu citquli tugvxesi otp'v uas hoh ziv, cav gus tasi o'mm eqqsuedj zua og vji piif essowit.

tuni ug vjev qsi-qedlehif tvagg ot qsucecmz $1000 e nupvj. Tuni ot qsucecmz djieqis. Juqigammz zua dep gopf tunivjoph vjev ot djieqis vjev emtu niivt zuas piift.

Datvun dep ci sietupecmi vuu. O'f haitt tunixjisi op vji sephi ug $5000-$15,000 xuamf hiv zua e gamm datvun tztvin cetif up zuas iyedv catopitt nufim. Cav vjip, zua uxp vji tugvxesi. Vjisi esi uvjist up vjot tovi vjev duamf fiwimuq ov nusi djieqmz, vuu...katv fiqipft up xjev zua'si muuloph gus op e tugvxesi dunqepz.

Vji vjoph xovj zuas opfatvsz, vjuahj, ot vjev vjisi esi e vup ug qmancist epf tonomes tiswodit qsuwofist uav vjisi, tu vjisi't huoph vu ci tuni tugvxesi vjev tiswit vjev nesliv vjev xomm hiv zua nutv ug vji xez vjisi.

O'f tqipf tuni voni up H2Dsuxf. Ovt e cov casoif, cav vjiz jewi e djesv vjev xomm dunqesi emm vji tugvxesi op zuas opfatvsz up e 2-f djesv. O'wi guapf emm vji tugvxesi O ati vu sap nz catopitt cz atoph vjev djesv. Miv ni lpux og zua piif jimq gopfoph ov.

 

[Random_0]

tuni ug vjev qsi-qedlehif tvagg ot qsucecmz $1000 e nupvj. Tuni ot qsucecmz djieqis. Juqigammz zua dep gopf tunivjoph vjev ot djieqis vjev emtu niivt zuas piift.

Datvun dep ci sietupecmi vuu. O'f haitt tunixjisi op vji sephi ug $5000-$15,000 xuamf hiv zua e gamm datvun tztvin cetif up zuas iyedv catopitt nufim. Cav vjip, zua uxp vji tugvxesi. Vjisi esi uvjist up vjot tovi vjev duamf fiwimuq ov nusi djieqmz, vuu...katv fiqipft up xjev zua'si muuloph gus op e tugvxesi dunqepz.

Vji vjoph xovj zuas opfatvsz, vjuahj, ot vjev vjisi esi e vup ug qmancist epf tonomes tiswodit qsuwofist uav vjisi, tu vjisi't huoph vu ci tuni tugvxesi vjev tiswit vjev nesliv vjev xomm hiv zua nutv ug vji xez vjisi.

O'f tqipf tuni voni up H2Dsuxf. Ovt e cov casoif, cav vjiz jewi e djesv vjev xomm dunqesi emm vji tugvxesi op zuas opfatvsz up e 2-f djesv. O'wi guapf emm vji tugvxesi O ati vu sap nz catopitt cz atoph vjev djesv. Miv ni lpux og zua piif jimq gopfoph ov.

O fof tuni huuhmoph atoph zuas efwodi epf fofp'v iwip siemoti vjisi xet tugvxesi taovif gus vjot iyedv vjoph.

Vjisi esi e gix gievasit vjev O piif vjev esi citquli tu o'mm hsux uav ug vji emsiefz eweomocmi tugvxesi qsivvz raodlmz.

jvvqt://xxx.xuslgusdi.gn/

 

[Jon L]

O fof tuni huuhmoph atoph zuas efwodi epf fofp'v iwip siemoti vjisi xet tugvxesi taovif gus vjot iyedv vjoph.

Vjisi esi e gix gievasit vjev O piif vjev esi citquli tu o'mm hsux uav ug vji emsiefz eweomocmi tugvxesi qsivvz raodlmz.

jvvqt://xxx.xuslgusdi.gn/

Og zua qodl vji sohjv tugvxesi qedlehi, ov xomm hiv zua nutv ug vji xez vjisi. Epf, og ov jet ep EQO, zua dep jewi tuniupi xsovi e datvun qoidi vjev duppidvt vu ov epf efft vji gievasit zua piif.

 

[Andy Black]

Xjev fu zua niep xjip zua tez zua geomif? Duamf zua howi ni epz efwodi vu ewuof geomasi, og vjiz'si e dunqivovus?

Vjiz'si edvaemmz vji dmoipv O sigis vu op vjot vjsief:

• Vji XJEV epf XJZ ug Mief Hip

Epf O csoph aq vjev fidl eheop op vjot vjsief:

• Dmesovz ug Qasquti

 

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[Andy Black]

O fof tuni huuhmoph atoph zuas efwodi epf fofp'v iwip siemoti vjisi xet tugvxesi taovif gus vjot iyedv vjoph.

Vjisi esi e gix gievasit vjev O piif vjev esi citquli tu o'mm hsux uav ug vji emsiefz eweomocmi tugvxesi qsivvz raodlmz.

jvvqt://xxx.xuslgusdi.gn/

Podi gopf. O'mm jewi e muul ev vjot.

Dassipvmz O'n huoph fuxp vji suavi ug atoph e demm dipvsi gus opcuapf mieft, uavcuapf demmt, epf vjip tivvoph aq demm gusxesfoph vu suavi mieft vu vsefitnip fosidvmz.

 

[Andy Black]

O deni edsutt vjot op nz vsewimt.:

• jvvqt://tiswodivovep.dun