Online store from home .. your business address / contact?

[Ultras]

So you created your lovely online store from your home and you start selling your products etc Now client would like to return product as it did not fit or its not what she/he expected. What contact address you provide for client? Your home address? Its nice to see address on the website as well do you provide your address where you live? Is there any service that can get returns and you can use as your business address on the website?

Thank you all for your help!

 

Dislike ads? Remove them and support the forum: Subscribe to Fastlane Insiders.

[Scot]

Our address for email contact (CANSPAM law) is a PO box. But for packages/returns, is suggest an all in one service like UPS or FedEx. They will have a po box for you and receive packages. That way, worse case, you don't have weirdos knocking on your door.

 

[Ultras]

Our address for email contact (CANSPAM law) is a PO box. But for packages/returns, is suggest an all in one service like UPS or FedEx. They will have a po box for you and receive packages. That way, worse case, you don't have weirdos knocking on your door.

I used to have UPS mail box but packages that I am currently panning to send are bit bigger so do not fit in mail boxes that they had. I guess I will need to go to UPS and see what is the biggest mail box space they can give me. Thank you!

 

[pickeringmt]

I used to have UPS mail box but packages that I am currently panning to send are bit bigger so do not fit in mail boxes that they had. I guess I will need to go to UPS and see what is the biggest mail box space they can give me. Thank you!

You don't need a box large enough to receive a specific size of package. I get boxes delivered to my PO box and they just put it in a locker and leave a key or note in the box.

 

Dislike ads? Remove them and support the forum: Subscribe to Fastlane Insiders.

[Scot]

Most shipping stores will just hold the packages as well. They're used to dealing with small businesses that send and receive packages

 

[Donna_Lee]

UPS is great! I took out my "address" in the city I wanted to be located within. They call me when I get mail, so I don't have to drive over just to check; but I know if I'm expecting a return, and sometimes I call them. They're franchised so perhaps some customer service is better than others? I'm in Canada and my UPS store is excellent.

 

[Crossroads]

So you created your lovely online store from your home and you start selling your products etc Now client would like to return product as it did not fit or its not what she/he expected. What contact address you provide for client? Your home address? Its nice to see address on the website as well do you provide your address where you live? Is there any service that can get returns and you can use as your business address on the website?

Thank you all for your help!

Back when I had a few websites, I used a UPS mailbox as an address (it was about $20/mo. back then). They'd slip a note in my box and call me when I received a package that wouldn't fit. It didn't seem to be any big deal to them. They were always courteous and helpful.

 

Dislike ads? Remove them and support the forum: Subscribe to Fastlane Insiders.

[Ultras]

Thank you all for your help. I contacted closest UPS store and I got confirmation that they can hold package for me if it doesn't fit in the mail box. "There is a small fee of $1/per package if it cannot fit into your mailbox" thank you all for your help and answers!