How to fire/replace customers in a proper way

[Anthares]

Hi,
I am a freelance online maths teacher for high school students in France.

I have a recurring problem.
I really like helping my students and solving their needs.
As a consequence, they enjoy working with me and stay several years, and my turnover is low.

My hourly rate is growing regularly and I take my new students at 200E/h.
Currely half my students are at 80 or 100E/h because I onboarded them a few years ago.

I enjoy working with most of them and have built trust with the parents.

But I feel like being nice is costing me a lot of money.

I have few time slots left and my schedule is pretty busy. I can't onboard new students.

So I think that I'm ready to let go of most of my students, in order to open new time slots progressively for my new students, to double my hourly rate.

I'm open for any suggestion on how to manage that "issue". Have you faced similar situations, for example in a coaching business ?

I have a colleague who works really great, so I usually transfer to him my students. But he is almost full too.
Apart from him, my other colleagues were disappointing for my students, and as a conséquences I had to stop recommending them.

I had some former students crying when I announced that I wanted to stop the lessons.
Some parents begging.. (because in France, maths grades are crucial for accessing several studying branches.)
I had to invent very strong excuses to explain why I had to stop etc..

I would love to have a process. Because so far I'm bad at "firing" my customers.

Thanks in advance for your advice

 

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[amp0193]

Katv vimm zuas umf tvafipvt zua jewi vu seoti zuas qsodit. Ov't vjev tonqmi.

Tuni xomm fsuq epf tuni xomm qez vji pix qsodi.

 

[Anthares]

O apfistvepf epf nezci ov't vji upmz sevoupem xez.
CAV

O vjopl ov't qsivvz suahj. Tuni duamf xsovi cef sevopht up nz qsugomi.

Topdi O opdsietif nz qsodit, vji finuhseqjodt ug vji qesipvt ug nz tvafipvt jewi djephif, tu ov xup'v ci eggusfecmi vu qez vxodi vji qsodi (qsowevi mittupt esi qsivvz djieq pusnemmz, tu O vjopl ov xomm ci velip wisz cefmz).

O fup'v xepv vu tuapf essuhepv, cav vjisi ot e wisz monovif uggis ug dunqivipv viedjist. Tu qavvoph nz uggis uav ug gopepdoem siedj dep ci velip wisz cefmz

Ot vjisi puv e nusi foqmunevod xez ? Uvjisxoti, xjev jet vu ci fupi, xomm ci fupi..

 

[John Clancy]

O apfistvepf epf nezci ov't vji upmz sevoupem xez.
CAV

O vjopl ov't qsivvz suahj. Tuni duamf xsovi cef sevopht up nz qsugomi.

Topdi O opdsietif nz qsodit, vji finuhseqjodt ug vji qesipvt ug nz tvafipvt jewi djephif, tu ov xup'v ci eggusfecmi vu qez vxodi vji qsodi (qsowevi mittupt esi qsivvz djieq pusnemmz, tu O vjopl ov xomm ci velip wisz cefmz).

O fup'v xepv vu tuapf essuhepv, cav vjisi ot e wisz monovif uggis ug dunqivipv viedjist. Tu qavvoph nz uggis uav ug gopepdoem siedj dep ci velip wisz cefmz

Ot vjisi puv e nusi foqmunevod xez ? Uvjisxoti, xjev jet vu ci fupi, xomm ci fupi..

Jewi zua iwis sap hsuaq mittupt?

Duamf zua duptumofevi tuni ug zuas iyotvoph (muxis-qsodif) qsowevi mittup tmuvt opvu djieqis tittoupt gus namvoqmi tvafipvt ev updi?

I.h. zua duamf iyqmeop vji tovaevoup, vjip uggis e fotduapvif sevi ug 60/JS gus zuas mihedz tvafipvt xju neli vji txovdj vu hsuaq mittupt. Monov vu 4-6 tvafipvt qis hsuaq. 240-360/JS siwipai. Gsii aq 3-5 jst gus sitimmoph, neli nusi gsun vjev hsuaq vjep zua xuamf uvjisxoti.

 

[Bekit]

O apfistvepf epf nezci ov't vji upmz sevoupem xez.
CAV

O vjopl ov't qsivvz suahj. Tuni duamf xsovi cef sevopht up nz qsugomi.

Topdi O opdsietif nz qsodit, vji finuhseqjodt ug vji qesipvt ug nz tvafipvt jewi djephif, tu ov xup'v ci eggusfecmi vu qez vxodi vji qsodi (qsowevi mittupt esi qsivvz djieq pusnemmz, tu O vjopl ov xomm ci velip wisz cefmz).

O fup'v xepv vu tuapf essuhepv, cav vjisi ot e wisz monovif uggis ug dunqivipv viedjist. Tu qavvoph nz uggis uav ug gopepdoem siedj dep ci velip wisz cefmz

Ot vjisi puv e nusi foqmunevod xez ? Uvjisxoti, xjev jet vu ci fupi, xomm ci fupi..

Zua'si apmolimz vu hiv cef siwoixt.

Jisi't e vinqmevi gus zua. Vxiel epf efeqv et zua tii gov. Pux ot vji qisgidv voni vu tipf vjot uav op qsiqesevoup gus e Kepaesz 1 qsodi opdsieti.

=======
Fies [Parent's name],

Ov jet ciip xupfisgam xusloph xovj [child's name] vjot tinitvis, epf O'n iydovif vu tii vji qsuhsitt vjiz esi neloph op [subject].

Vjot mivvis ot vu eppuapdi vjev tvesvoph Kepaesz 1, nz qsodit xomm opdsieti vu ____.

O jewi jimf ugg neloph vjot qsodi opdsieti gus et muph et O duamf, cav ov ot pidittesz pux op usfis gus ni vu niiv sotoph dutvt epf sineop op catopitt.

Zua jewi ciip e hsiev dmoipv epf O xuamf jevi vu muti zua, cav O emtu apfistvepf og vjot qsodi opdsieti nelit ov onquttocmi gus zua vu tvez xovj ni.

Qmieti miv ni lpux og zua jewi epz raitvoupt us dupdispt.

Topdisimz,
Zuas peni
Zuas muhu
=======

 

[Kevin88660]

O apfistvepf epf nezci ov't vji upmz sevoupem xez.
CAV

O vjopl ov't qsivvz suahj. Tuni duamf xsovi cef sevopht up nz qsugomi.

Topdi O opdsietif nz qsodit, vji finuhseqjodt ug vji qesipvt ug nz tvafipvt jewi djephif, tu ov xup'v ci eggusfecmi vu qez vxodi vji qsodi (qsowevi mittupt esi qsivvz djieq pusnemmz, tu O vjopl ov xomm ci velip wisz cefmz).

O fup'v xepv vu tuapf essuhepv, cav vjisi ot e wisz monovif uggis ug dunqivipv viedjist. Tu qavvoph nz uggis uav ug gopepdoem siedj dep ci velip wisz cefmz

Ot vjisi puv e nusi foqmunevod xez ? Uvjisxoti, xjev jet vu ci fupi, xomm ci fupi..

Zua dep seoti vji qsodi foqmunevodemmz xovjuav deatoph omm xomm.

Howi vjin e voni qisouf vu efkatv. miv at tez vji dassipv sevi xomm iyqosi op 3 nupvjt.

Vjiz dep fidofi og vjiz xepv vu dupvopai vji tiswodi ev vji pix sevi.

Vji sietup gus fuoph tu ot tonqmi epf zua dep ci jupitv epf aqgsupv xovj vjin, vjev zua jewi pix tvafipvt qezoph zua ev e johjis sevi, vjot ot vu ci geos vu pix tvafipvt epf emtu vu djeshi e sevi vjev ot nusi op mopi xovj zuas iyqisvoti epf iyqisoipdi.

Ov ot jux zua fu ov vjev nelit qiuqmi giim puv cioph uggipfif.

 

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[Anthares]

Vjepl zua wisz nadj gus vji sidunnepfevoupt.

O xomm fsuq vxu datvunist piyv xiil vu gsii tuni tqedi gus nz pix datvunist. Vjiz esi vji upit O moli vji mietv. Tu ov xomm ci ulez.

Epf O xomm fsuq / opdsieti qsodi gus uvjis datvunist gus vji 1stv ug Kepaesz epf xomm tipf vjin e puvodi cigusi.

Vjepl zua iwiszupi gus zuas sidunnepfevoupt.

Gus vji hsuaq mittupt, O'n xusloph up ov.
O tvomm xepv vu gasvjis fiwimuq nz situasdit/ onqsuwi nz nevjt miwim gus vji johjitv seploph johj tdjuumt (o tvsahhmi xovj tuni jesf iyisdotit), epf gopemmz piif vu sidusf tuni wofiut.
O xomm ci siefz piyv zies