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Good manners is smart business

Discussion in 'Advertising, Marketing, Social Media' started by Andy Black, Apr 11, 2017.

  1. Andy Black
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    Andy Black Any colour, as long as it's red. Staff Member Read Millionaire Fastlane FASTLANE INSIDER Speedway Pass LEGENDARY CONTRIBUTOR

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    Good manners is smart business

    An AdWords client churned out a few weeks ago. I noticed they hadn't paid their final invoice so resent it last night. They paid immediately this morning and here's my reply.

    This isn't just good manners, it's smart business. Not because I'm gunning for more business from them, but because I genuinely care about helping people grow their business, and this makes me referrable.

    Who would you refer on? Someone highly proficient technically but doesn't show up on time or is rude? Or someone with manners and who actually cares?


    upload_2017-4-11_11-16-31.png
     
  2. OldFaithful
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    OldFaithful Silver Contributor Read Millionaire Fastlane Speedway Pass

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    Now that's customer service that SUCS! I'm sure it will pay off in the long run. Thanks for the reminder.

    Contrast that with the most recent example of customer service that SUCKS:
    We provide excellence CUSTOMER disSERVICE!
     
    Andy Black likes this.

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