Do you have shitty customers sometimes, or do you please everyone?
Do you have employees doing the work, or do you do everything yourself?
Do you offer a service, a product, or something else?
I run a home services company (lawn care), and we get a surprisingly high number of entitled karens who will look you dead in the face, agree to one thing, sign it in a 2-page contract, and then say another thing altogether a month later and flip out when you refer them to the short and simple contract that they signed. It's absolutely bizarre. It happens with about 15% of people that signup. It seems so high, especially since we do such a good job setting expectations and having great customer service, and offer to fix any issues that come up free of charge. 85% are fantastic and have few if any problems. We actually repeat things about 3 times before signing them up. Everything from their initial sales call to their signup to their contract is consistent, clear, and sets expectations well.
It's not a problem, we are the only company that even answers the phones, shows up, etc. We have tons of demand and we keep almost everyone extremely happy. We double in size each year and have the best reviews around, especially considering how new we are. We get referral business, messages from happy customers all the time, etc. It's just odd that 15% are totally nuts.
Is this a problem in your business? How often do you get people who are just absolutely insane?
Do you have employees doing the work, or do you do everything yourself?
Do you offer a service, a product, or something else?
I run a home services company (lawn care), and we get a surprisingly high number of entitled karens who will look you dead in the face, agree to one thing, sign it in a 2-page contract, and then say another thing altogether a month later and flip out when you refer them to the short and simple contract that they signed. It's absolutely bizarre. It happens with about 15% of people that signup. It seems so high, especially since we do such a good job setting expectations and having great customer service, and offer to fix any issues that come up free of charge. 85% are fantastic and have few if any problems. We actually repeat things about 3 times before signing them up. Everything from their initial sales call to their signup to their contract is consistent, clear, and sets expectations well.
It's not a problem, we are the only company that even answers the phones, shows up, etc. We have tons of demand and we keep almost everyone extremely happy. We double in size each year and have the best reviews around, especially considering how new we are. We get referral business, messages from happy customers all the time, etc. It's just odd that 15% are totally nuts.
Is this a problem in your business? How often do you get people who are just absolutely insane?
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