<div class="bbWrapper"><blockquote data-attributes="member: 28265" data-quote="Disciple" data-source="post: 464042"
class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">
<div class="bbCodeBlock-title">
<a href="/community/goto/post?id=464042"
class="bbCodeBlock-sourceJump"
rel="nofollow"
data-xf-click="attribution"
data-content-selector="#post-464042">Disciple said:</a>
</div>
<div class="bbCodeBlock-content">
<div class="bbCodeBlock-expandContent js-expandContent ">
This laptop once had a warranty on it. Well, the backlight blew out on it once, so it was taken up to wherever and they were supposed to replace it, but ended up just replacing the screen anyway. From what I was able to figure out, the backlight is just a bulb. Apparently after they did that, the warranty was killed because of replacing a screen. I know it was just the backlight, as shining a lamp into the screen still showed everything was up and running, just no light to see it on the dark screen. They also went so far as to install some nonsense software on it. Diagnostic stuff, or something. Seems crazy to go that far just for a bulb needing to be replaced. Testing the light should have been as simple as turning the laptop on and see if it works?<br />
<br />
So did my family and I get scammed / ripped off? Or is it really procedure to just replace the whole screen?
</div>
<div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div>
</div>
</blockquote><br />
Usually, an extended service plan and/or manufacture warranty will guarantee that your computer will remain functional throughout the period of that term. If there are dysfunctional parts that naturally die, it should (normally) be serviceable under the policy and would not render the warranty void after that one repair.<br />
<br />
The reason why they would have performed Diagnosis, Software Analysis, etc. Is to ensure that the Backlight is the only problem. It would be pointless replacing the backlight if it was actually the Motherboard causing the issue in the first place. It may seem overboard, but it's standard procedure for any hardware repair.<br />
<br />
These days, many computer parts are manufactured as one whole piece together. If your Backlight and Display Panel are one entire unit, then they would have had to replace that entire unit.<br />
<br />
I can not speak for the software they installed though, without knowing the name of It I couldn't say.<br />
<br />
I find that odd that the service plan was void after replacing the screen, but the policy of the plan really depends on where you purchase the Computer. I think the specific warranty you got was fairly bad (but if you paid next to nothing for it then it's fair; screen repairs aren't cheap)<br />
<br />
I know that Best Buy has a very good policy (with Geek Squad) for instance (they call it the 'No-Lemon' Policy): If the computer has a fourth major hardware issue within their extended warranty (so if it is your fourth time bringing the computer in the store for service), you are eligible for a brand new computer equal to the value of what your computer cost when you originally purchased it. Also, within that same plan you can have the hardware repaired/replaced for any naturally occurring issue.<br />
<br />
I believe Staples also has a pretty decent policy for their computer warranties.<br />
<br />
Also, under many service plans, batteries usually aren't covered as they are a 'consumable' item.</div>
