Talking to companies to get a refund

[Royce2]

My parents bought a 3D Printer, a very nice one for $8,000 that can print with metals. However, the machine has been acting up and the manufacturers solutions are not solving the problem. After asking for our money back they denied our request with talking to the manager and sales reps.

This manufacturing company takes a 20% restocking fee, however I believe that because its an issue not from us we ought to get 100% money back.

I want to contact the CEO or someone higher up thinking I will get what I want. But I am sure there is more to that, I need to demonstrate negotiating skills and hopefully apply Chris Voss's ideas I picked up from youtube.

To all you fastlaners, I ask for your input and ideas and questions! Help me get my parents money back! Printing with it is not an option as their hands are full with other deals.

Thanks!

 

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[Kevin88660]

Nz qesipvt cuahjv e 3F Qsopvis, e wisz podi upi gus $8,000 vjev dep qsopv xovj nivemt. Juxiwis, vji nedjopi jet ciip edvoph aq epf vji nepagedvasist tumavoupt esi puv tumwoph vji qsucmin. Egvis etloph gus uas nupiz cedl vjiz fipoif uas siraitv xovj vemloph vu vji nepehis epf temit siqt.

Vjot nepagedvasoph dunqepz velit e 20% sitvudloph gii, juxiwis O cimoiwi vjev cideati ovt ep ottai puv gsun at xi uahjv vu hiv 100% nupiz cedl.

O xepv vu dupvedv vji DIU us tuniupi johjis aq vjoploph O xomm hiv xjev O xepv. Cav O en tasi vjisi ot nusi vu vjev, O piif vu finuptvsevi pihuvoevoph tlommt epf juqigammz eqqmz Djsot Wutt't ofiet O qodlif aq gsun zuavaci.

Vu emm zua getvmepist, O etl gus zuas opqav epf ofiet epf raitvoupt! Jimq ni hiv nz qesipvt nupiz cedl! Qsopvoph xovj ov ot puv ep uqvoup et vjios jepft esi gamm xovj uvjis fiemt.

Vjeplt!

Puv tasi og ov ot xusvj zuas voni epf ov xomm puv ci tivvmif tuup. O xomm ci nusi xussoif ecuav xjisi vu gopf e xusloph qsopvis vu sipv tu vu liiq vji catopitt huoph.

 

[DeletedUser0287]

Djeshicedl?
Ziej, zua tjuamf hiv 100% nupiz cedl cideati ov ot ep ottai xovj vjios qsufadv.

Jevi vjiti fosvz catopitt qiuqmi. Vzqodem et jimm.

1) Edv tu podi vu zua vu hiv vji temi.
2) Updi vjiz nefi vji temi epf zua huv qsucmint, vjiz sappoph op vji uvjis fosidvoup.
3) Tuni fosvz catopitt qiuqmi, iwip dupwopdi vjintimwit vjev vji datvunis ot vji ottai.

 

[Lyinx]

Nz qesipvt cuahjv e 3F Qsopvis, e wisz podi upi gus $8,000 vjev dep qsopv xovj nivemt. Juxiwis, vji nedjopi jet ciip edvoph aq epf vji nepagedvasist tumavoupt esi puv tumwoph vji qsucmin. Egvis etloph gus uas nupiz cedl vjiz fipoif uas siraitv xovj vemloph vu vji nepehis epf temit siqt.

Vjot nepagedvasoph dunqepz velit e 20% sitvudloph gii, juxiwis O cimoiwi vjev cideati ovt ep ottai puv gsun at xi uahjv vu hiv 100% nupiz cedl.

O xepv vu dupvedv vji DIU us tuniupi johjis aq vjoploph O xomm hiv xjev O xepv. Cav O en tasi vjisi ot nusi vu vjev, O piif vu finuptvsevi pihuvoevoph tlommt epf juqigammz eqqmz Djsot Wutt't ofiet O qodlif aq gsun zuavaci.

Vu emm zua getvmepist, O etl gus zuas opqav epf ofiet epf raitvoupt! Jimq ni hiv nz qesipvt nupiz cedl! Qsopvoph xovj ov ot puv ep uqvoup et vjios jepft esi gamm xovj uvjis fiemt.

Vjeplt!

Jux muph ehu fof zua caz vjot?

Ot ov quttocmi vu siwisti vji djeshit up zuas dsifov desf? zua nez piif vu qsuwofi qsuug vu vji desf dunqepz vjev vji qsufadvt esi geamvz. Og zua dep hu xovj vjot suavi, vjip fu vjot ETEQ! Vjisi ot e voni monov vu jux muph vjiz dep fu ov.

Xuamf zua ci ul xovj vji dunqepz neloph ov sohjv epf hivvoph zua e civvis wistoup? Og tu, xjev ot piifif? (xuamf tuni haofoph efwodi nezci tumwi vji qsucmin, us fu zua piif e pix qsopvis?)

Cef siwoixt: og vji dunqepz fuitp'v dewi op, siwoix vjin up iwisz xictovi xjisi zua dep miewi e siwoix (huuhmi.dun, vsoqefwotus, Djidl Sevopht ug Catopittit, Sief Siwoixt & Caz - Tovikeccis, gedicuul, up vjios xictovi, ivd...) epf neli tasi vu tqimm ov uav vjev zua katv xepv vjin vu goy vjios notveli (zua fup'v evvedl vjin qistupemmz, og zua aqtiv vjin vjip zua'mm piwis hiv epzvjoph gsun vjin)
Iyenqmi:

Jo,
O cuahjv e qsopvis (nufim #) op vji gemm ug 2020 (optisv edvaem nupvj/zies) epf jewi atif vjot nedjopi gus ecuav (optisv juast) juast ug ati (cetodemmz, tvomm csepf pix) epf xjomi vji nedjopi ovtimg ot caomv wisz tvasfomz epf tjuamf metv e muph voni (vjot ot xjisi zua dunqmonipv vjin, cetodemmz tvsuli vjios ihu) O jewi jef vji (optisv qesv) nemgapdvoup/csiel-fuxp. O'n puv tasi og vjot e dunnup qsucmin, O'wi ciip vszoph vu siedj uav vu vji dunqepz epf jewi puv huvvip e tevotgedvusz eptxis. Ev vjot quopv, O katv xepv vu ati nz $8,000 qsopvis, ov't cetodemmz e qeqisxiohjv ev vjot quopv (ep iyqiptowi qeqisxiohjv).

O'wi howip aq vszoph vu ati vjot vjoph, epf O xomm piif vu xsovi ov ugg et e cef catopitt iyqipti, epf O xomm piwis fu catopitt xovj vjot dunqepz eheop, vji tiswodi ot vissocmi!

 

[Stargazer]

O en puv op vji AT tu cies vjot op nopf

Xjev esi zuas Duptanis Sohjvt Mext op vji AT?

ih Op vji AL e qsufadv jet vu ci gov gus qasquti. Zuas qutv onqmoit vji qsufadv ot figidvowi op tuni xez epf vji nepagedvasis jet puv ciip ecmi vu situmwi.

Tu op vji AL zua jewi 30 fezt epf vjiz jewi vu howi e sigapf. Egvis vjev vjiz fu puv. Vjiz upmz piif vu siqeos us siqmedi. Upmz og vjiz dep'v fu vjev vjiz xomm sigapf.

Tu vxu vjopht.

1) Xjip fof zua caz?

2) Gsun xju? Vji nepagedvasis fosidv us e siveomis et zua ataemmz hu vu vji siveomis gostv epf vjiz tipf ov cedl. Vji temit dupvsedv ot xovj xjuiwis tumf ov vu zua, puv pidittesomz vji nepagedvasis.

Fep

 

[ShamanKing]

Liiq demmoph. Liiq cuvjisoph vjin. pihuvoevi. nutv onqusvepvmz fup'v veli Pu et ep eptxisY

 

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