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customer satisfaction

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  1. S

    Investing on high customer-satisfaction companies

    Recently we got a link from our company CEO from a survey regarding customer satisfaction in our market for COVID. It listed companies that had exceeded expectations in customer satisfaction during this time period, listing also customer-satisfaction before coronavirus. Since our company is...
  2. Royce2

    RANT Talking to companies to get a refund

    My parents bought a 3D Printer, a very nice one for $8,000 that can print with metals. However, the machine has been acting up and the manufacturers solutions are not solving the problem. After asking for our money back they denied our request with talking to the manager and sales reps. This...
  3. ChrisV

    A Company’s Stock Price almost perfectly correlates with their Customer Satisfaction.

    From the American Marketing Association Journal: Customer Satisfaction and Stock Prices: High Returns, Low Risk Link to Abstract: An Error Occurred Setting Your User Cookie Full paper: http://terpconnect.umd.edu/~smithas/papers/mithascsstkprice2006.pdf Claes Fornell, the author also has a...
  4. ANR

    The Only "Please Remove Adblocker" That Hasn't Made Me Hate That Company

    This was at the top of my screen when I hit Fastlane Forum today. The non-intrusive nature of the request and the fact that it was genuine - not a content blocking fake 'request' - made me WANT to turn the adblock off. Usually when I hit an article on Forbes I get blocked from seeing it and...

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