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customer satisfaction

  1. ChrisV

    A Company’s Stock Price almost perfectly correlates with their Customer Satisfaction.

    From the American Marketing Association Journal: Customer Satisfaction and Stock Prices: High Returns, Low Risk Link to Abstract: An Error Occurred Setting Your User Cookie Full paper: http://terpconnect.umd.edu/~smithas/papers/mithascsstkprice2006.pdf Claes Fornell, the author also has a...
  2. ANR

    The Only "Please Remove Adblocker" That Hasn't Made Me Hate That Company

    This was at the top of my screen when I hit Fastlane Forum today. The non-intrusive nature of the request and the fact that it was genuine - not a content blocking fake 'request' - made me WANT to turn the adblock off. Usually when I hit an article on Forbes I get blocked from seeing it and...
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