Taking booking on phone when you also need to get agreement to T&C's

[JamesAnnaLee]

Hi,
Does anybody have a good system - or can tell me what's normal practice - for taking a booking/order on the phone where there is also a long terms&conditions that needs to be agreed to? We take booking on behalf of other companies so I need to be sure they have agreed to the terms, but don't particularly want to read them out unless the customer wants me to.

Just had a call that I didn't feel comfortable to close on the phone because I hadn't yet figured out how I was going to do this :/

- James

 

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[constant-in]

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Citv,