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GOLD Selling on Amazon? The MEGA Step by Step Guide to Get THOUSANDS Reimbursed (in 3-5 days)

Discussion in 'Business Models, Niches, Industries' started by amp0193, Feb 10, 2017.

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  1. e_fastlane
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    e_fastlane New Contributor Read The Millionaire Fastlane

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    I've always done step 1. But didn't know about the other things. I figured that any decent company would automatically reimburse you when they damaged your product.....

    Anyways, got to doing step 2 today and found 350+ products in the last 18 months worth over 20k+. I didn't really want to spend the time opening 100 cases, so I put about 20-25 transactions in each case. I don't mind waiting for approvals.

    I'll let you know if I actually see the reimbursements or get a spanking from seller performance for holding them accountable for damaging my products. Haha (Almost not funny that it's an outcome I wouldn't be surprised could happen by dictator Amazon).

    Thanks for the knowledge!
     
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  2. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    I don't think it's a matter of being indecent. A lot of times they do automatically reimburse you for stuff. I think it's just a really really really really big company, and as big as your problems seem, they are tiny little blips on the radar. I think you might have these discrepancies anywhere if you're moving a ton of inventory through a warehouse.

    Yeah man, this could be a big pay day for you!

    It's actually in the ToS that if you open up too many unresearched inventory cases they can slap you for it. In my case, they lumped all of my cases into one, and gave me a dedicated case rep. I guess that was a punishment, but it actually was a pretty smooth ride, because I was dealing with just one person, and I could talk to her on the phone too.
     
  3. e_fastlane
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    e_fastlane New Contributor Read The Millionaire Fastlane

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    So far the results have been a bit worse than expected on the cases. They are still working on 2 or 3 bigger cases but the rest have come to a conclusion. Many have been in my favor, but they are mostly being reimbursed with "quantity reimbursed [inventory]". We don't sell directly to Amazon so there is no way they can just replace it that way. The only other option is for items they have reimbursed us for in the past that they end up finding. So far they have reimbursed us with 102 inventory pieces. I would figure Amazon would sell those if they really had them laying around, but who knows. I noticed the smaller cases went straight to reimbursement and I see cash reimbursement for most of them, versus the bigger cases. So thats another reason right there for doing 5 at a time like you do (although anecdotal).

    The other thing is that they usually find many of them have been reimbursed for already, but I'm not sure if they are linking to actual reimbursements for those transaction ID's. It looks like they are just providing reimbursement id's as proof from just random reimbursements (dates don't really match up). Regardless, dont have the time to sort through it all.

    So far the cash reimbursement total is at around $1,300 though, so definitely still happy you brought it up, but with Amazon's 'stellar' communication and explanation skills I'm not sure how 20k worth of missing inventory turns into <2k.... Just have to take their word for it or spend hours that I dont have sorting things out.

    I think I would have ALOT better results if I did this every few months and in smaller cases. I think doing 100's of transactions between dozens of cases and over 18 months is the reason my results weren't as spectacular % success wise. I will make a note to do this every few months though and make sure I'm not leaving easy $$ on the table!

    Thanks again
     
  4. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    Yeah, I'm no expert on inventory reimbursements, and they do seem a bit mysterious. Either way, consider your inventory now "corrected", so now you won't over-order on your next batch. So, rather than a reimbursement, it's a future cost savings for you, that you wouldn't have otherwise gotten.

    I *think* that sometimes when items are found after being lost, they keep them in reserve, so that when you do open a case about missing or damaged items, they can "reimburse" you by checking these into your inventory. Maybe that's not at all how it works though.


    Me and others have had the same experience with small cases. I've even accidentally opened small cases on the same items, and have had 2 different reps reimburse the same items more than once. When it gets escalated, they look into it more carefully.

    Yeah, you'll get some false positives sometimes. This is the best way I've found that gets everything you deserve, without getting a slew of false positives.

    Yeah, definitely easier to manage in small chunks periodically.

    Glad you some money / inventory back!
     
  5. e_fastlane
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    e_fastlane New Contributor Read The Millionaire Fastlane

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    So I wanted to add something I learned from an agent. The only ones they are supposed to reimburse you on are the ones that also say "sellable" in the condition column. From my understanding, when it says unsellable that means they damaged a product already in the unsellable condition or just recording that the product is damaged. So thats the product held under your 'unfulfillable' inventory that was damaged from returns or something. I'm assuming that maybe when you open it up 5 at a time the low level agents let alot of that slip by because of ignorance.

    So I went from around 350 damaged quantity to 218 reimbursed. 84 of those (3k) was reimbursed in cash and another 134 were reimbursed in inventory which I guess is good as well.

    Time to look over the next steps in your thread.

    Thanks!
     
  6. JAJT
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    JAJT Ha Ha! Business Read The Millionaire Fastlane FASTLANE INSIDER Speedway Pass LEGENDARY CONTRIBUTOR

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    How the hell did I miss this thread? Amazing value man!

    I'll be going through all your steps this week with a fine tooth comb. I've only ever looked at one of those amounts and I've been selling for a few years so we'll see what I can get back (wish I did this before selling my last Amazon business though!).

    Regarding reimbursement amounts - I remember finding a single FBA shipment that was off on the count so I questioned them about it. They said they'd refund me some weird amount (let's say $1 per unit). This wasn't my cost, not what I sell it for, so I simply replied back saying "thanks for the reimbursement, can you explain how you came to $1 per unit?" that's literally (okay roughly) all I said and they came back saying "our mistake, we've adjusted it to $5" (or whatever).

    I couldn't believe it.

    Just because I asked them to tell me how they calculated the amount they upped the amount significantly.

    I'm not sure if this was just a random mistake on their part or whatever but if your reimbursement numbers look odd, maybe ask them how they came to it.
     
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  7. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    Ahhh, ok. That makes sense then. I'd never thought to check sellable vs. unsellable.

    Not bad!
     
  8. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    That's really bizarre.

    I don't recall ever being reimbursed a random amount. It's always been an exact "replacement value of goods", which is basically an average of your past selling prices minus amazon fees.
     
  9. biophase
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    biophase Legendary Contributor I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass LEGENDARY CONTRIBUTOR Summit Attendee

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    I was reimbursed $50 for many units. Seems like just an arbitrary number considering my selling price was $12.99 lol.
     
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  10. JAJT
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    JAJT Ha Ha! Business Read The Millionaire Fastlane FASTLANE INSIDER Speedway Pass LEGENDARY CONTRIBUTOR

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    Found the old case:

    First two emails:

    upload_2017-3-24_11-27-10.png

    Final resolution:

    upload_2017-3-24_11-30-38.png
     
  11. Valor
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    Valor Silver Contributor FASTLANE INSIDER Speedway Pass

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    Here's some more Amazon inventory advice I'm finding out right now (unfortunately)

    Sometime around the holidays, for some reason, I accidentally sent in a shipment with 229 units instead of the 200 I designated in the shipping plan. I've always reconciled shipments for having too few units, but never thought about doing it for having shipped extra units.

    2 months later in the beginning of March, I sent a shipment with 80 units, which UPS ended up losing before it ever got to Amazon's warehouse. I messaged Amazon and as part of their UPS partnered carrier program, Amazon will reimburse me for the lost goods and handle everything with UPS - all I had to do was wait 4 weeks.

    Today is 4 weeks. The shipment is still lost (go figure, right?), so I messaged Amazon. They responded and said that 29 of the units were found in the shipment I sent in December - that I sent them incorrectly in the wrong shipment, and they would reimburse me for only 51 units.

    How the hell can they find 29 units from a shipment that is lost and likely sitting in the middle of a UPS warehouse somewhere? Not to mention that the shipments were 2 months apart and completely not related.

    Overall, this might cost me at least $300-400.

    Moral of the story? Reconcile your shipments when you send too many units as well.
     
  12. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    Yeah, I posted this earlier in the thread, but I think if there are overages in your inbound shipments, they will sometimes hold onto them in order to "reimburse" you with them later.

    That may or may not be correct, but it's what makes the most sense to me right now.


    What confuses me the most is when a shipment shows I shipped in more than the manifest stated, but I KNOW that I didn't. But then, they say it's been double checked and they found that I indeed shipped in extra units (impossible). I can't explain that.
     
  13. Valor
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    Valor Silver Contributor FASTLANE INSIDER Speedway Pass

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    My bad, I probably just missed it earlier in the thread then.

    They finally agreed to reimburse me in full for every unit, but had I not looked into it and brought it up, Amazon would have gladly stiffed me.

    I've had that happen once or twice - I'd imagine the FBA warehouses are pretty chaotic. Wouldn't mind visiting one someday just to see what the process is like.
     
  14. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    I think there's a few that do free tours. One in Arizona I think. You gotta reserve a slot in advance. I would love to see it one day.

    And yeah, small mistakes here and there are just part of the game, and would probably happen no matter what warehouse/fulfillment solution you used.
     
  15. James Fend
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    James Fend Silver Contributor Speedway Pass

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    @amp0193 - somehow I am just now seeing this thread.. this is awesome stuff man!!! Props!
     
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  16. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    Glad it helped, Hope you get a ton of money back!
     
  17. James Fend
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    Followed these steps for one of my accounts and wanted to post my results: $1656.46

    Screen Shot 2017-05-08 at 3.40.07 PM.png

    Most of the steps, the refunds only go back to 18 months - Wish I would have found this earlier from the previous years. But not sure whether I should be happy that I get this money back, or whether I should be mad Amazon didn't automatically give me this money back to begin with lol.

    Anyways; thanks Amp again for this gold nugget thread!
     
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  18. e_fastlane
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    e_fastlane New Contributor Read The Millionaire Fastlane

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    If you go to "inventory reconciliation" and run a report for the last 18months, it will show you how many items were Lost, Damaged, and Disposed. Can we just compare the total of those numbers to the total reimbursements within that same time period (but 30 days forward, since they have 30 days to give a refund). Wouldn't the difference in those two numbers be what they owe you, or am I missing something?
     
  19. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    I think you are 100% correct on this. This would replace step 2 and 3 of the process in the OP, and save a bit of time. The way I outlined will work, it'll just take a bit longer.

    A seller central rep walked me through the inventory reconciliation report a couple of weeks after I made this thread. I'd add your post to the beginning of the thread, but it's been too long and I can't go back and edit.
     
  20. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    Glad you got some money back man!


    Amazon has all the data, there isn't any reason they couldn't cross-check once a month and auto-reimburse you. It makes me mad too.
     
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  21. e_fastlane
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    e_fastlane New Contributor Read The Millionaire Fastlane

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    I'm sure MJ can edit it for you.

    I'm still not 100% sure how to use all the numbers in that report to figure out what they still owe you. Do you know which numbers on the report your supposed to add/subtract to figure out what they haven't paid you for?
     
  22. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    First, you'll need to download the Reimbursement report for the last 18 months.

    Look at the net number for lost inventory and found inventory. Don't count units lost in the last 30 days. If the net is negative, then compare against the reimbursement report to see how many "lost" events you were reimbursed for for that FNSKU.

    Look at the number of damaged, and compare against the reimbursement report to see how many "damaged:warehouse" for that FNSKU.


    So, still not super quick, but using the inventory reconciliation report saves a step or two.
     
  23. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    Spent a couple hours on Monday going through these steps again for the first time since February. I got $588.42 back.

    But it should have been a lot more.


    Here's why:

    Amazon's reconciliation reports are flawed in the way that they function. They only pull data from the last 18 months.

    This means, that Amazon was seeing reimbursements that were issued in October 2016 and February 2017 (reimbursements that could have been for items damaged up to 18 months before those dates), but Amazon could NOT see some of the lost/damaged/missing units for which these reimbursements were issued, as many of them would have been earlier than 18 months before today. So, they counted these reimbursements against my total current missing/damaged items... items which have gone missing/damaged in the last 3 months.

    So essentially, it was working against me to have requested refunds in both February 2017, and October 2016, because I had lots of reimbursements in the system, but the items they reimbursed were no longer in the system. Resulting in a lot of the following results:

    "Items missing/damaged: 2
    Items reimbursed: 5

    Therefore, no reimbursement is needed"


    Not sure why an Amazon seller rep thinks that results like that make any sense whatsoever.


    What this means, is that for some of these FNSKUs, I won't be able to be reimbursed for the missing/damaged items until 12-18 months from now, when the past reimbursements for them have been cleared out the system, and won't be counted against more recent missing inventory.

    That is really frustrating.
     
    Last edited: Jun 10, 2017
  24. RisingStars
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    RisingStars Bronze Contributor Read The Millionaire Fastlane Speedway Pass

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    Hey @amp0193

    thank you for this awesome and detailed guide. I've already tried one step (Lost_Inboud) and got 150€ back.
    I have a question about step 3: I've downloaded the inventory adjustments report and selected only the "M" and "F" reason for one FNSKU. Separately I got 85 "Missing" but also exactly 85 "Found". Does that mean they've found everything and I don't get anything back? In the reimbursement table I have zero "Lost_warehouse" reimbursements.

    It's weird cause I have on FNSKU with 2 units "Missing" but 7 "Found". Since its my own brand and I am the only seller I wonder how can they find more than they've lost?
     
  25. amp0193
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    amp0193 Platinum Contributor Read The Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    85 missing + 85 found = yes, they've found everything.

    I've had some cases with founds being higher than the total number of missings. I'm not exactly sure why this would be the case, but it happens.
     
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