I am a CNC machinist from India. The company, which I was working had clients from foreign countries (US, EU, JP) who want to leverage cost-effective manufacturing. Although our company had great clients, they were struggling to maintain quality. Our company can attract big clients using AS9100 and ISO9001 certifications. Though they had regular local customers, they were losing or had a bad reputation with overseas clients because of inconsistent quality, poor communication, and lack of integrity.
Hence I looked from the perception of the overseas client and thought of creating a web platform where designers and procurement engineers can upload their manufacturing requirements, get the price quoted, and have transparent communication with the manufacturer using digital tools.
But my friend suggests that before creating such a platform, It's better to understand what customer needs through creating a survey or asking for feedback from them. I think it is a great idea. But I'm struggling with how to ask for suggestions like whether to create a survey or directly ask them through DM. I need help with how to approach people (whom I've found through LinkedIn search) and also your suggestions on this idea.
Thanks.
Hence I looked from the perception of the overseas client and thought of creating a web platform where designers and procurement engineers can upload their manufacturing requirements, get the price quoted, and have transparent communication with the manufacturer using digital tools.
But my friend suggests that before creating such a platform, It's better to understand what customer needs through creating a survey or asking for feedback from them. I think it is a great idea. But I'm struggling with how to ask for suggestions like whether to create a survey or directly ask them through DM. I need help with how to approach people (whom I've found through LinkedIn search) and also your suggestions on this idea.
Thanks.
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