Andy Black
Help people. Get paid. Help more people.
Staff member
FASTLANE INSIDER
EPIC CONTRIBUTOR
LEGACY MEMBER
The CHAT option isn't always available but here's how to get to it as of April-2023.
1) Go to "Contact Us":
2) Fill something in:
3) Select "Other":
4) Select "Next Step":
5) Fill in the Customer ID and select "Chat":
6) Now you'll be asked for you contact details and to describe the problem.
TIPS:
1) Go to "Contact Us":
2) Fill something in:
- It doesn't matter what as you'll be asked later on what the problem is when/if you get into a CHAT.
3) Select "Other":
- Don't click any of the options they present as that will send you to an article to read.
4) Select "Next Step":
- Don't click any of the options they present as that will send you to an article to read.
5) Fill in the Customer ID and select "Chat":
6) Now you'll be asked for you contact details and to describe the problem.
TIPS:
- Don't play hard-ball and don't be a d*ck.
- They're doing a thank-less and tedious support role and they can cut you off or help you depending on how you treat them.
- I like to be polite, thankful, and act innocent. I try to get them on side so they also see me as being stuck dealing with demanding clients. "Our client is getting a warning about XYZ. They're asking me what's wrong and when it can be fixed. Do you know what that means? What should I tell them? Blah blah..."
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