amp0193
Legendary Contributor
FASTLANE INSIDER
EPIC CONTRIBUTOR
Read Fastlane!
Read Unscripted!
Summit Attendee
Speedway Pass
Do I cold call while at work?
Yes.
What if they want a demo or want to meet?
Vacation Day. Sick day. Long lunch break. Long poop.
Additionally, how do I handle customer support while at work (do I just limit it to email support)?
Yes, email only. Call back when you can.
This is a concern that I’ve had in my mind for some time now and I welcome your suggestions. I can’t just quit my job at this time.
Cart's in front of the horse.
You don't even have a business, and you're worried about how you're going to provide customer service for the business. If you have so many customers you can't provide them support, then you also have income, and you can just pay a virtual receptionist to answer the phone for you. "Hi, oh sorry, Guidance is in a meeting right now, but I'll have him call you back in an hour".
Good tip I saw on the forum last week. Could use ringless-voicemail service like Sly Broadcast, and auto-send sales calls as voicemails. I think it only works on cells though, so you might be out of luck if most contacts are on landlines.
I double-dipped on company time for 1.5 years before I quit my job. Was in lots of retail B&Ms, and was having to make calls. A lot of the early ones I got using cold-email campaign software, like Quickmail.io.
Conversion rates on email are low, but it was able to run without my time input, so it worked well during the day.