Hey Vick,
You're a dog gamn monster man. Been following your thread for a long time.
I looked through your site, which is excellent, landed on the FAQ page and data point for you:
I just read the first 3 questions when I got to this page, which I would guess is common. The answers to questions 2 and 3 are "unfortunately not". Is this common? My gut was like, "well this company knows what customers want but doesn't give it to them". I KNOW THATS NOT TRUE, based on this thread. There has got to be some trade off between guiding the prospect to the yes side of their mind, and also setting expectations so they understand what to expect. I would guess that the FAQ page could be better at this, and probably should be more like a page that makes a sale rather than one that is objective that doesn't tell the customer what to do, and what they WANT to do. Maybe the setting expectations portion should happen when describing the item?
As I am writing this, my thought is its just an FAQ page, but it snagged me and would have kept me from moving forward. Do you find that it is important in your metrics?
Here is a suggestion. If you are finding that people are still asking a lot about ratings and customization etc, maybe you could add a note in the Shop page.
Keep crushing it!
DO YOU HAVE POLARIZED LENSES?
Yes. All of our eyewear come standard with polarized lenses.
WHAT IF THESE SUNGLASSES DON'T FIT ME PROPERLY, CAN I RETURN THEM?
Yes. We stand by our 100% satisfaction guarantee! If our sunglasses don’t fit you or you are unsatisfied in anyway, you can return the product for a full refund. Return Policy
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Bitcoin. Because we are based in Canada, we can’t process debit cards .
CAN I BUY THESE SUNGLASSES IN A PHYSICAL STORE?
Yes. We have a retailer located in Toronto, Canada.
KREATER
WHERE IS YOUR COMPANY BASED?
Our company is located in Ontario, Canada.
WHAT ARE YOUR SHIPPING FEES?
We offer free ground shipping on all orders placed within Canada and the US intercontinental states. See shipping details here >
Shipping.
Orders placed outside North America are not shipped for free. Please
email us with your
full address for International Shipping, so we can provide a shipping quote for you.
WHERE DO YOU SHIP TO?
We ship FREE to Canada and intercontinental US states. We also ship to Hawaii and Alaska, but these destinations are only available via Express shipping which is $25.
We can ship worldwide. Please
email us with your
full address, so we can provide a shipping quote for you.
DO YOU SHIP TO APO/FPO AND PO BOXES?
We only ship to physical addresses, not POO or APO/FPO boxes.
WHERE DO I ENTER MY DISCOUNT COUPON CODE?
After adding products into your 'Cart' you can enter your Coupon Code in the 2nd page of 'Checkout' process, it's located on the 2nd page under where it says Discounts.
CAN I PUT PRESCRIPTION LENSES IN THESE FRAMES?
Our frames do not support prescription lenses.
ARE THESE SUNGLASSES RATED Z87?
All of our sunglasses are rated to Z80.
CAN I CUSTOMIZE THESE SUNGLASSES WITH MY OWN COLOR?
Our sunglasses can not be customized or personalized.
I SEE YOU ARE CANADIAN COMPANY, BUT YOU OPERATE IN USD?
Yes, that is correct. We are a Canadian company, but we officially now operate our business in USD currency.
EIGHT EYEWEAR SHOWCASES THEIR SUNGLASSES IN VIDEOS/PICTURES TO BE VERY FLEXIBLE BY BENDING THEM. ARE THESE SUNGLASSES UNBREAKABLE?
Our sunglasses are not unbreakable. We are merely showing the flexibility and durability of our frames compared to others in the marketplace. If you choose to bend/twist your sunglasses purposefully and frequently, then you do so at your own risk of seriously damaging your sunglasses or even breaking them. The flexibility and durability of our frames is to help prevent damages to the frames through accidental occurrences only, such as sitting on them, dropping them, stepping on them, etc. We suggest that you take care of your sunglasses as you normally would.