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Selling on Amazon? The MEGA Step by Step Guide to Get THOUSANDS Reimbursed (in 3-5 days)

ddall

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Believe me brother, I've been there. OH man, have I been there.

Let me take another stab at this video... I think I can make it happen, if I scrub the sensitive data out of these sheets first.

If you're having trouble, others will too.

-edit- @ddall here's the video. It took me 9 minutes to set up the spreadsheet. I guess the video recorder didn't film my cursor, but hopefully you can follow along.


Thanks Amp, I cannot tell you how much more sense that made with the video. You've contributed a lot to the forum and I appreciate the time and effort you went through to make the video. Cheers! Very helpful!
 
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RyHi

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This is a valuable thread. Thanks, for this. I would just add that using an automated service to submit cases to Amazon is technically against their TOS. I have never heard of anyone being suspended for it, but with all the recent suspensions it might be wise to avoid anything that plainly breaks the TOS. Stay safe everyone.

Sent from my LG-H918 using Tapatalk
 

amp0193

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This is a valuable thread. Thanks, for this. I would just add that using an automated service to submit cases to Amazon is technically against their TOS. I have never heard of anyone being suspended for it, but with all the recent suspensions it might be wise to avoid anything that plainly breaks the TOS. Stay safe everyone.

I don't believe there are any services out there that do this, currently.

Back in the day Refundmanager DID offer this as a matter of convenience, and got some customers banned from Amazon. Whoops. It's my understanding that they stopped doing this a couple years ago.

These services just create a report of everything that you need to include in the cases that you personally have to open.
 

RyHi

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I don't believe there are any services out there that do this, currently.

Back in the day Refundmanager DID offer this as a matter of convenience, and got some customers banned from Amazon. Whoops. It's my understanding that they stopped doing this a couple years ago.

These services just create a report of everything that you need to include in the cases that you personally have to open.
Okay, that is good to hear. I started a different service about 8 months back and noticed they offered automatic case submission. It is unfortunate we cannot do that, as it would be so much easier.

Sent from my LG-H918 using Tapatalk
 
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amp0193

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wade1mil

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3) LOST IN WAREHOUSE INVENTORY
My records show -167 units of one FNSKU when I do this step. That seems like an awful lot. Do they deduct any credit you receive if they find them in the future?

Edit: I'm receiving $134.80 in reimbursements from Step 2. Up to $2,813.95 from Step 3 if they did, in fact, lose 167 units somehow.

P.S. Thanks for the heads up and guide.
 
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amp0193

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Do they deduct any credit you receive if they find them in the future?

They've been known to reverse reimbursements when finding the units later, yes, by billing it to your seller account balance. It's a super shitty practice, and it may be even against their written policy. I fought them, and won, once on a $4,000 reimbursement they tried to reverse, when they found all the units 2 weeks later. It took 3 months of me quoting Amazon policy at them, but they finally yielded.

I lay out the policy I quoted to them, and the entire Seller Support conversation in this post: https://www.thefastlaneforum.com/co...es-a-day-5-countries.57132/page-2#post-440202


Also, sometimes, when you open a request for missing units, they magically find them in a day or two, and add those units to inventory, so you don't get a cash reimbursement at all.

Edit: I'm receiving $134.80 in reimbursements from Step 2. Up to $2,813.95 from Step 3 if they did, in fact, lose 167 units somehow.

Yeah man, that's what I like to hear!

It's not out of the ordinary for that many units to be missing. It happens! It'll take a while to get that case resolved though, because when reimbursements go over a certain dollar amount, they get escalated up the support chain.
 
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AMZRefund estimated over $1200 back for me

Not $13k, but $1200 more than I would have thought beforehand - going to start going through all this manually and see what the exact amount is. Will update when I'm finished.

Rep+

Update: After manually checking everything myself as outlined, my estimate is over $5k that I can get back, almost $4k more than AMZ estimated. Over $4500 of this was from step 5.

Going to start sending Amazon all the messages now
 

biophase

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3) LOST IN WAREHOUSE INVENTORY

What it is:

An Amazon Fulfilment center lost some units of your product. If they haven’t found it in 30 days, then you can be reimbursed.


How to do it:

1a. In Seller Central go to Reports --> Fulfillment -->Inventory --> Inventory Adjustments

1b. Click the download tab, and download everything for the last 18 months (to the 1st of the 18th month)

1c. You’ll get a text file, but just open it up in Excel.

1d. Sort the data so the REASON column only shows “M” (missing)
1e. DELETE any lines with a date in the last 30 days.
1f. Sort the data so the REASON column only shows “M” and “F” (Missing & Found)

1g. Sort the data so the FNSKU column only shows the first FNKSU.

----this sheet is now ready----


2a. In Seller Central go to Reports --> Fulfillment --> Payments --> Reimbursements

2b. Click the download tab, and download everything for the last 18 months (to the 1st of the 18th month)

2c. Sort the data so the REASON column only shows “Lost_Warehouse”
2d. Sort the data so the FNSKU column shows the same FNSKU you selected in step 1g.


3. In the Inventory Adjustment sheet, highlight the entire QUANTITY column. Take note of the SUM.


4. In the Reimbursements sheet, SUM the amounts in the QUANTITY-REIMBURSED-TOTAL column. ADD this number to the SUM from step 3.

5. If the resulting number is negative, this FNSKU has lost units that need to be reimbursed.

6. Repeat steps 1g through 5, selecting the next FNSKU down each time, until you get through all of your FNSKUs.

7. Open a case with Amazon. Help --> Contact Us --> Selling on Amazon --> Fulfillment by Amazon -->FBA Issue --> Something Else --> Email


8. Use the following text:
Hello,
I need a reimbursement for inventory that was lost by the Amazon fulfillment center

The FNSKUs that need reimbursement are:

X00136B2W2
X00141DMDN
X0016WN8I2
X00148SIM4
X001434706



9. Amazon will respond within a few hours and you will GET PAID in 3-5 business days.

NOTE 1: I recommend only copying 5 lines of transactions per case. If more than that, and your case may get escalated, and it will take longer to resolve. So, I open a bunch of cases, with 5 FNSKUs each.

NOTE 2: You may get some false positives, that Amazon doesn’t think need to be reimbursed, but I’ve gotten the process pretty close to being correct.

For this email do you put an amount that you expect them to find, or do you leave it all up to them to come up with the number that they owe you?

BTW I have a total of 455 units that I didn't get reimbursed for!
 

biophase

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7) AMAZON NOT REIMBURSING YOU WHEN THEY SAID THEY WOULD (*facepalm* yes, really).

What it is:

You did everything in the previous posts, and Amazon said they would reimburse you in 3-5 business days. They create a Reimbursement ID. THEN THEY NEVER SEND YOU THE MONEY.


How to do it:

Ok, so there is a manual process for doing this, but I’m telling you now, you don’t want to do it. It probably isn’t even worth paying a VA to do it. It hurt my head so much, that I didn’t even bother writing down the steps, and I wept tears of anger and rage.

Luckily there is some software that can help with that. AMZRefund is a service that will find money that Amazon owes you, but will charge you an 8% commission to do so. If you feel like it, they will automatically do EVERYTHING I laid out in this thread… you’re just going to have to pay the commission.

I will only use this service a month or so AFTER doing all of the previous steps manually, once all of my cases have been resolved, and reimbursements processed. Then, I use AMZRefund to check to make sure that my reimbursements actually went through, and to see if maybe I missed anything.

You can find AMZREFUND here (my affiliate link): Amazon Seller Tools - FBA Inventory Reimbursements by AMZRefund

Another Refund SAAS Solution. Link here (my affiliate link): www.RefundsManager.com?affid=6720


Here is how I track refunds.
First, you get the email from Amazon that is titled, "FBA Reimbursement Notification". I star the email.
I wait until I get paid, so every 2 weeks I do this.
I just check report, transaction view, other, to make sure the payment is in there.
Then I archive the email.
Luckily I don't get that many of these.
 
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biophase

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So I spent time over the weekend doing this.

I only did the first ones, D, E and Q.

I got around $1900 back, but looking at the reimbursements they are so weird.

My product that sells for $99.99, they keep giving me back only $50. I have one that sells at $79.99 and they give me back $53. Then I have a product that sells at $19.99 and they give me back $50 too.

I think I made a mistake. I should have sent in the big ones on separate cases. For example, I had alot of SKUs missing just one unit, but some SKUs were missing 50+. If I had to do it again, I'd put all the -1 to -5's into bundles and I'd open separate cases for any big dollar amounts. This way I can track those separately and fight them if they refuse. I had about 100 SKUs so I opened up 20 cases and when they got resolved I had a hard time managing them. It would be nice to put a dollar amount on the case name so I could watch those more carefully.

For example, the case title should be: I need a reimbursement for inventory that was lost by the Amazon fulfillment center -400

With 400 being the expected amount I should receive in the case. This way if a regular case, like a 30 was denied I'd just let it go. But if a 100+ case was denied, I'd look into it more.

Because of this I think I'm just going to call it even rather than going through all these reimbursements. I submitted them on a Friday night around midnight and got my answers within an hour.

Tonight, I just sent in all my M, F ones.
 

Insaint

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If you sent multiple SKU's in the same shipment and you see positive and negative discrepancies try to open a "Missing Items from Inbound" case for each separate SKU. Though I'm not 100% sure if that's possible and I can't check myself anymore. If it's not possible you have to keep an eye on your reimbursement.

This is their policy on the above:

"NOTE: If a seller or a seller’s distributor ships additional units, Amazon may count these additional units against any claim for expected units that weren’t received. In this situation, Amazon will not compensate for units accounted for."

It looks like the price of the unit doesn't matter at all because for me they counted an additional $2 unit against a missing $12 unit. Luckily it was only one unit, but it's something to keep in mind for larger differences.
 

MoneyDoc

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So glad I saw this thread... extremely helpful. Thanks OP!

I have a lot of E's and Q's... sent them the emails just now.
 
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amp0193

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For this email do you put an amount that you expect them to find, or do you leave it all up to them to come up with the number that they owe you?

BTW I have a total of 455 units that I didn't get reimbursed for!

Hell yeah, that's a lot of units!

No... I don't put the totals, but I do write them down for myself.

When they come back and say what they are reimbursing me, I check it against what I thought it should be. 95% of what they say matches up with what I wrote down, sometimes they mess up (or I messed up) and it's a little different.

I don't think it would make a difference with how they run their own reports, if you told them in advance. I think it's better to just call them out, if they come back with something inaccurate.
 

amp0193

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Here is how I track refunds.
First, you get the email from Amazon that is titled, "FBA Reimbursement Notification". I star the email.
I wait until I get paid, so every 2 weeks I do this.
I just check report, transaction view, other, to make sure the payment is in there.
Then I archive the email.
Luckily I don't get that many of these.

Yeah, that sounds like a huge PIA, but might actually be a process that works for me. I'll start doing that.

I added it to the original post.
 
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MoneyDoc

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Got back around $2800 for my D's and E's. However, none of my Q's were reimbursed.

Still going through the other steps.
 
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amp0193

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My product that sells for $99.99, they keep giving me back only $50. I have one that sells at $79.99 and they give me back $53. Then I have a product that sells at $19.99 and they give me back $50 too.

Wow, that's messed up. They should be refunding you the price minus Amazon fees. Although, I think that this can be some sort of historical average of prices that you've sold the product at. If you've never sold any units of that product (i.e. they lost the very first shipment), then they will reimburse you whatever the MSRP is, which is awesome.

@biophase Read this page on Replacement Value. Look at the bottom, I think they refunded you the default replacement value for Sports, which is $50.

I should have sent in the big ones on separate cases.

This is good advice, especially when there is something worth fighting for. I added a note about this to the original posts.
 
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amp0193

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However, none of my Q's were reimbursed.


Thanks for the feedback on Q's. Like I said, I think some of these will be, and some won't be. I haven't tracked item by item in a while, so thanks for the update.
 

wade1mil

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Refunded an additional $2,985.72 for missing inventory after they looked into it. Hard to believe they can lose that much inventory. Thanks amp!
 
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amp0193

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Refunded an additional $2,985.72 for missing inventory after they looked into it. Hard to believe they can lose that much inventory. Thanks amp!

Now that there is some walkin' around money!


Who knows how it happens, haha. Maybe a robot dropped the bin in a dumpster.

I'd like to tour one of these fulfillment centers. I bet it is infinitely more complex than I can even imagine.
 

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I've always done step 1. But didn't know about the other things. I figured that any decent company would automatically reimburse you when they damaged your product.....

Anyways, got to doing step 2 today and found 350+ products in the last 18 months worth over 20k+. I didn't really want to spend the time opening 100 cases, so I put about 20-25 transactions in each case. I don't mind waiting for approvals.

I'll let you know if I actually see the reimbursements or get a spanking from seller performance for holding them accountable for damaging my products. Haha (Almost not funny that it's an outcome I wouldn't be surprised could happen by dictator Amazon).

Thanks for the knowledge!
 

amp0193

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I've always done step 1. But didn't know about the other things. I figured that any decent company would automatically reimburse you when they damaged your product.....

I don't think it's a matter of being indecent. A lot of times they do automatically reimburse you for stuff. I think it's just a really really really really big company, and as big as your problems seem, they are tiny little blips on the radar. I think you might have these discrepancies anywhere if you're moving a ton of inventory through a warehouse.

Anyways, got to doing step 2 today and found 350+ products in the last 18 months worth over 20k+. I didn't really want to spend the time opening 100 cases, so I put about 20-25 transactions in each case. I don't mind waiting for approvals.

Yeah man, this could be a big pay day for you!

I'll let you know if I actually see the reimbursements or get a spanking from seller performance for holding them accountable for damaging my products.

It's actually in the ToS that if you open up too many unresearched inventory cases they can slap you for it. In my case, they lumped all of my cases into one, and gave me a dedicated case rep. I guess that was a punishment, but it actually was a pretty smooth ride, because I was dealing with just one person, and I could talk to her on the phone too.
 
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So far the results have been a bit worse than expected on the cases. They are still working on 2 or 3 bigger cases but the rest have come to a conclusion. Many have been in my favor, but they are mostly being reimbursed with "quantity reimbursed [inventory]". We don't sell directly to Amazon so there is no way they can just replace it that way. The only other option is for items they have reimbursed us for in the past that they end up finding. So far they have reimbursed us with 102 inventory pieces. I would figure Amazon would sell those if they really had them laying around, but who knows. I noticed the smaller cases went straight to reimbursement and I see cash reimbursement for most of them, versus the bigger cases. So thats another reason right there for doing 5 at a time like you do (although anecdotal).

The other thing is that they usually find many of them have been reimbursed for already, but I'm not sure if they are linking to actual reimbursements for those transaction ID's. It looks like they are just providing reimbursement id's as proof from just random reimbursements (dates don't really match up). Regardless, dont have the time to sort through it all.

So far the cash reimbursement total is at around $1,300 though, so definitely still happy you brought it up, but with Amazon's 'stellar' communication and explanation skills I'm not sure how 20k worth of missing inventory turns into <2k.... Just have to take their word for it or spend hours that I dont have sorting things out.

I think I would have ALOT better results if I did this every few months and in smaller cases. I think doing 100's of transactions between dozens of cases and over 18 months is the reason my results weren't as spectacular % success wise. I will make a note to do this every few months though and make sure I'm not leaving easy $$ on the table!

Thanks again
 

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So far the results have been a bit worse than expected on the cases. They are still working on 2 or 3 bigger cases but the rest have come to a conclusion. Many have been in my favor, but they are mostly being reimbursed with "quantity reimbursed [inventory]". We don't sell directly to Amazon so there is no way they can just replace it that way.

Yeah, I'm no expert on inventory reimbursements, and they do seem a bit mysterious. Either way, consider your inventory now "corrected", so now you won't over-order on your next batch. So, rather than a reimbursement, it's a future cost savings for you, that you wouldn't have otherwise gotten.

I *think* that sometimes when items are found after being lost, they keep them in reserve, so that when you do open a case about missing or damaged items, they can "reimburse" you by checking these into your inventory. Maybe that's not at all how it works though.


I noticed the smaller cases went straight to reimbursement and I see cash reimbursement for most of them, versus the bigger cases. So thats another reason right there for doing 5 at a time like you do (although anecdotal).

Me and others have had the same experience with small cases. I've even accidentally opened small cases on the same items, and have had 2 different reps reimburse the same items more than once. When it gets escalated, they look into it more carefully.

The other thing is that they usually find many of them have been reimbursed for already, but I'm not sure if they are linking to actual reimbursements for those transaction ID's. It looks like they are just providing reimbursement id's as proof from just random reimbursements (dates don't really match up). Regardless, dont have the time to sort through it all.

Yeah, you'll get some false positives sometimes. This is the best way I've found that gets everything you deserve, without getting a slew of false positives.

I think I would have ALOT better results if I did this every few months and in smaller cases. I think doing 100's of transactions between dozens of cases and over 18 months is the reason my results weren't as spectacular % success wise. I will make a note to do this every few months though and make sure I'm not leaving easy $$ on the table!

Yeah, definitely easier to manage in small chunks periodically.

Glad you some money / inventory back!
 

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Yeah, I'm no expert on inventory reimbursements, and they do seem a bit mysterious. Either way, consider your inventory now "corrected", so now you won't over-order on your next batch. So, rather than a reimbursement, it's a future cost savings for you, that you wouldn't have otherwise gotten.

I *think* that sometimes when items are found after being lost, they keep them in reserve, so that when you do open a case about missing or damaged items, they can "reimburse" you by checking these into your inventory. Maybe that's not at all how it works though.




Me and others have had the same experience with small cases. I've even accidentally opened small cases on the same items, and have had 2 different reps reimburse the same items more than once. When it gets escalated, they look into it more carefully.



Yeah, you'll get some false positives sometimes. This is the best way I've found that gets everything you deserve, without getting a slew of false positives.



Yeah, definitely easier to manage in small chunks periodically.

Glad you some money / inventory back!

So I wanted to add something I learned from an agent. The only ones they are supposed to reimburse you on are the ones that also say "sellable" in the condition column. From my understanding, when it says unsellable that means they damaged a product already in the unsellable condition or just recording that the product is damaged. So thats the product held under your 'unfulfillable' inventory that was damaged from returns or something. I'm assuming that maybe when you open it up 5 at a time the low level agents let alot of that slip by because of ignorance.

So I went from around 350 damaged quantity to 218 reimbursed. 84 of those (3k) was reimbursed in cash and another 134 were reimbursed in inventory which I guess is good as well.

Time to look over the next steps in your thread.

Thanks!
 
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JAJT

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How the hell did I miss this thread? Amazing value man!

I'll be going through all your steps this week with a fine tooth comb. I've only ever looked at one of those amounts and I've been selling for a few years so we'll see what I can get back (wish I did this before selling my last Amazon business though!).

Regarding reimbursement amounts - I remember finding a single FBA shipment that was off on the count so I questioned them about it. They said they'd refund me some weird amount (let's say $1 per unit). This wasn't my cost, not what I sell it for, so I simply replied back saying "thanks for the reimbursement, can you explain how you came to $1 per unit?" that's literally (okay roughly) all I said and they came back saying "our mistake, we've adjusted it to $5" (or whatever).

I couldn't believe it.

Just because I asked them to tell me how they calculated the amount they upped the amount significantly.

I'm not sure if this was just a random mistake on their part or whatever but if your reimbursement numbers look odd, maybe ask them how they came to it.
 

amp0193

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The only ones they are supposed to reimburse you on are the ones that also say "sellable" in the condition column. From my understanding, when it says unsellable that means they damaged a product already in the unsellable condition or just recording that the product is damaged.


Ahhh, ok. That makes sense then. I'd never thought to check sellable vs. unsellable.

So I went from around 350 damaged quantity to 218 reimbursed. 84 of those (3k) was reimbursed in cash and another 134 were reimbursed in inventory which I guess is good as well.

Not bad!
 

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Regarding reimbursement amounts - I remember finding a single FBA shipment that was off on the count so I questioned them about it. They said they'd refund me some weird amount (let's say $1 per unit). This wasn't my cost, not what I sell it for, so I simply replied back saying "thanks for the reimbursement, can you explain how you came to $1 per unit?" that's literally (okay roughly) all I said and they came back saying "our mistake, we've adjusted it to $5" (or whatever).

That's really bizarre.

I don't recall ever being reimbursed a random amount. It's always been an exact "replacement value of goods", which is basically an average of your past selling prices minus amazon fees.
 
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biophase

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That's really bizarre.

I don't recall ever being reimbursed a random amount. It's always been an exact "replacement value of goods", which is basically an average of your past selling prices minus amazon fees.

I was reimbursed $50 for many units. Seems like just an arbitrary number considering my selling price was $12.99 lol.
 

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