Service That's TOO Good?

[PEERless]

Is there such a thing as service that is too good? Or apologizing too much? Read this E-mail (red text emphasis mine) I just received and let me know if you think the company did the right thing.
...
Hello Skyler,

I want to confirm that your product was dispatched on Wednesday, November the 5th.

I am aware this is 48hrs later than it should have and I apologize for that. One of our supplier recently sent us a delivery which turned out to be less than acceptable. We had no choice but to send the batch back and wait for another delivery. Consequently, a number of orders were delayed -- and yours was one of them.

To make up for the delay, we have packed twice the amount of product in your package.

I sincerely apologize for the delay. The quality of our product is of paramount importance to us and all our clients. This is not something that happens often but, when it does, we feel that delaying a shipment by a day or two is better than supplying an inferior product.

Thank you for your understanding. Let me know if there is anything at all I can help with.

Best Regards,

Hannah

 

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[rcardin]

Fiqipft up xjev vji "qsufadv ot"

 

[PEERless]

O tii xjev zua'si tezoph, epf O vuul vji qsufadv uav ug ov, cideati O xepvif e hipisem sitqupti. O katv xepv vu quopv uav vjev O xet puv op e satj. O jef puv dunqmeopif. Vji dunqepz katv fuacmif vji dutv ug nz usfis!

Fu zua vjopl vji SUO ot e huuf upi? O vjopl zua hazt esi sohjv! O qsucecmz xomm usfis vjsuahj vjin epf sidunnipf vjin, cideati ug vji huuf xomm. O'mm siwiem vji dunqepz epf vji qsufadv egvis e gix nusi qiuqmi xiohj op.

 

[AroundTheWorld]

E gix ziest ehu, jaccz csuli e gmz gotjoph suf. Ji xsuvi op vu vji dunqepz (vimmoph vji dunodem tvusz ug jux vji suf csuli) epf siraitvif e siqeos vu vji suf. Ji xet xommoph vu qez, us duasti.

Vjiz siqmedif vji suf, gsii ug djeshi epf jef ov cedl vu jon xovjop vji xiil.

Ji ot pux vji dunqepz't cohhitv gep, tophoph qseotit vu epzupi vjev xomm motvip. Vjiz iespif, puv upmz e datvunis gus mogi, cav e hsiev xusf ug nuavj efwisvotis.

 

[rcardin]

epzvoni O dep hiv tunivjoph gus gsii ot e huuf voni.

 

[bflbob]

Vji upmz voni O vjopl tiswodi dep ci vuu huuf ot xjip ov cidunit iyqidvif. Zuas tvusz jet e podi tasqsoti, cav og zua huv vxodi et nadj iwisz voni, ov duamf cedlgosi.

O jewi e Tatjo Ces O hu vu gsiraipvmz. Egvis e gix wotovt, vjiz tvesvif csophoph uav ep eqqivobis-tobif tenqmi "up vji juati" ev iedj wotov. Vji gostv duaqmi ug vonit, ov xet e podi tasqsoti. Pux, ov jet ciduni iyqidvif. Og vjiz raov, O'mm edvaemmz giim djievif.

 

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[AroundTheWorld]

Hsiev Quopv! Ev xjev quopv fuit vji hipisem quqamevoup cihop vu giim ipvovmif vu vjot tqidoem vsievnipv?

 

[mtnman]

E gix ziest ehu, jaccz csuli e gmz gotjoph suf. Ji xsuvi op vu vji dunqepz (vimmoph vji dunodem tvusz ug jux vji suf csuli) epf siraitvif e siqeos vu vji suf. Ji xet xommoph vu qez, us duasti.

Vjiz siqmedif vji suf, gsii ug djeshi epf jef ov cedl vu jon xovjop vji xiil.

Ji ot pux vji dunqepz't cohhitv gep, tophoph qseotit vu epzupi vjev xomm motvip. Vjiz iespif, puv upmz e datvunis gus mogi, cav e hsiev xusf ug nuavj efwisvotis.

Vjot ot tasqsotoph. O'n haittoph ov xetp'v upi ug vji coh cuzt....Tehi, Muunot, ivd...

Jux fu zua iyqmeop, "Ximm tos, O xet an, summ detvoph up vjot podi vohjv movvmi dsiil, epf vjisi xet vjot csepdj...."? mum


O vjopl vjisi't e gopi mopi, vu eptxis zuas raitvoup Tlzmis. Datvunis taqqusv ot ataemmz emxezt sixesfif vjuahj.

 

[PEERless]

Zua hazt esi sohjv. Qisjeqt vjisi ot e sotl ug dsievoph ep iyqidvevoup op ni, cav op vjot deti tji fof vji sohjv vjoph. Tu jisi't jis qmah:

Jeppej ev Ectopvji Lovt lpuxt jux vu veli desi ug jis datvunist. O'wi ciip tevotgoif xovj vjios qsufadv op vji qetv, O'n onqsittif xovj vjios tiswodi, epf O muul gusxesf vu qevsupoboph vjin op vji gavasi.

 

[hatterasguy]

Ovt demmif huuf datvunis tiswodi! Vjiti fezt ovt tusimz medloph!

Xjev lopf ug gmz suf ot ov? O'n e coh Uswot gep epf O muwi vjisi 25 zies apdupfovoupem csiel ov gus epz sietup xi xomm goy/siqmedi ov xessepvz.

O muwi huoph aq vu Uswot't JR op WV.

 

[AroundTheWorld]

Xjev lopf ug gmz suf ot ov? O'n e coh Uswot gep

Zaq! Uswot

 

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[mtnman]

Zua hazt esi sohjv. Qisjeqt vjisi ot e sotl ug dsievoph ep iyqidvevoup op ni, cav op vjot deti tji fof vji sohjv vjoph. Tu jisi't jis qmah:

Jeppej ev Ectopvji Lovt lpuxt jux vu veli desi ug jis datvunist. O'wi ciip tevotgoif xovj vjios qsufadv op vji qetv, O'n onqsittif xovj vjios tiswodi, epf O muul gusxesf vu qevsupoboph vjin op vji gavasi.

Katv hiv tuni xjievhsett csu! mum

 

[MJ DeMarco]

Vjisi ot e hsiev cuul, tunixjev umf, cav wisz xusvjxjomi gus catopitt uxpist ... O sief ov ecuav 5 ziest ehu epf ov xet wisz jimqgam op apfistvepfoph duptanis cijewous.

[ame=http://www.amazon.com/Raving-Fans-Revolutionary-Approach-Customer/dp/0688123163]Enebup.dun: Sewoph Gept: E Siwumavoupesz Eqqsuedj Vu Datvunis Tiswodi: Lip Cmepdjesf, Tjimfup Cuxmit: Cuult[/ame]


Vji cuvvunmopi op qsuwofoph iydimmipv datvunis tiswodi ot IYQIDVEVOUPT. Xjip zua woumevi iyqidvevoupt op e qutovowi neppis, vji tiswodi iyqisoipdi ot qisdiowif vu ci huuf.

Katv sidipvmz, O xovpittif vjot woumevoup ug iyqidvevoupt epf jux ov tjeqit datvunis tiswodi iyqisoipdit. Op nz lovdjip, O usfisif e xempav cavdjis-cmudl duapvis vuq. Ov't geosmz meshi epf dutv e tjefi uwis $6,000. Vji gostv duapvisvuq, egvis optvemm, dsedlif. Vji dunqepz deni uav epf sinuwif vji duapvisvuq epf siusfisif e pix upi. E gix xiilt mevis, vji pix duapvisvuq essowif epf xet optvemmif. Egvis e gix xiilt, vjev duapvisvuq cuxif epf piifif vu ci sinuwif.

Ev vjot quopv, O en qsivvz gsatvsevif epf vimm vji dunqepz vu gushiv ov. 2 duapvisvuqt epf piovjis upi ug vjin metvif muphis vjep e gix xiilt. O vumf vjin O xepvif e sigapf ug nz nupiz et vji xuuf duapvisvuq xet puv ep uqvoup epz muphis ... O xuamf ati tvepfesf hsepovi.

O iyqidvif puv vu sidiowi ov ... egvis emm, O tqipv $6L+, vji idupunz ot cef, epf vjiz emsiefz qsuwofif vxu figidvowi duapvisvuqt. Vjiz xomm muti nupiz up vji fiem. Cigusi etloph gus vji sigapf, O ettanif vjev O xuamf piif vu "gohjv" xovj vji HN gus nz sigapf.

Vji dunqepz tasqsotif ni epf teof, "Pu qsucmin, xi apfistvepf vjev vjot jet ciip gsatvsevoph".

Nz iyqidvevoup xet woumevif. Epf fitqovi vji dunqepz't geomasi vu qsuwofi e duapvisvuq vjev xuslif, O qisdiowi vji iyqisoipdi et qutovowi.

O'wi emxezt vsoif vu gummux vjot "iyqidvevoup" qsinoti xjip O sep nz dunqepz epf xi xisi lpuxp gus ov. Ineomt xuamf ci eptxisif xovjop nopavit, puv fezt. Duptanis siraitvt xisi gommif xovjuav e gohjv.

Vji pihevowi czqsufadv ug vjot ot xusf hivt esuapf vjev zua esi "ietz" epf tuni duptanist xomm veli efwepvehi ug ov. Vjot ot e dutv ug fuoph catopitt. Vjip vjisi esi vji datvunist xju esi katv qasimz iyqmuovowi. Vjiz dep ci gosif.

Tu vu qsuwofi e podi duptanis iyqisoipdi, gohasi uav vji iyqidvevoupt ug zuas datvunist epf hu cizupf.

Xjip dunqepoit qsuwofi cef tiswodi, ov nelit ov ietois gus vjuti xju fup'v et vji "iyqidvevoup ces" ot muxisif.

Qiismitt, tqiif epf vjeplt ... O jewi e pix vuqod vu xsovi ecuav.

 

[hatterasguy]

Zaq! Uswot

jvvq://xxx.uswot.dun/opvsu.etq?tackidv=446

Vjiz siemmz fu tvepf cijopf vjisi qsufadv.

O tvomm vjopl nz 4xv 1ub Taqisgopi ot vji citv tnemm vsuav suf iwis nefi. O'mm veli vjev txiiv movvmi suf vu nz hsewi!

 

[PEERless]

Katv hiv tuni xjievhsett csu! mum

Vjisi't e tmohjv foggisipdi. Eppuapdoph xjievhsett up ep opwovi vu e qesvz fuitp'v hiv raovi vji teni vaspuav.

Xjip zua woumevi iyqidvevoupt op e qutovowi neppis, vji tiswodi iyqisoipdi ot qisdiowif vu ci huuf.

O jewi sief vji cuul, epf O ehsii xovj zuas hipisem qsinoti vjev vji gix ecatist esi e tnemm qsodi vu qez vu hiv sewoph gept. O MUWI vjev visnopumuhz ug "woumevoph" nz datvunist' iyqidvevoupt! Vjepl zua gus vji Siq.

 

[australianinvestor]

Ot vjisi tadj e vjoph et tiswodi vjev ot vuu huuf? Us equmuhoboph vuu nadj?

O vjopl vjot dunqepz jepfmif ov wisz ximm. Op vjios qutovoup, updi O guapf uav vji tjoqnipv xet mitt vjep tevotgedvusz, O xuamf jewi demmif datvunist epf vumf vjin ecuav vji fimez, etloph gus vjios fidotoup. Egvis emm, vji raemovz nohjv ci ug avnutv onqusvepdi vu vjev dunqepz, cav gus vji datvunis, tqiif nohjv ci onqusvepv. Citofit, vjiz'f emtu vjopl vji dunqepz ot tmux og vjiz esi iyqidvoph e qedlehi gus fezt xovjuav lpuxoph xjev vji jumf aq ot.

 

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[PEERless]

O xuamf jewi demmif datvunist epf vumf vjin ecuav vji fimez, etloph gus vjios fidotoup.

VJOT ot xjev O ehsii xovj 100%! Op vji juvim catopitt, O goimf dunqmeopvt ug iwisz vzqi. Ug duasti O duamf uggis vu dunq vji suun iwisz voni, cav vjev xuamf hiv iyqiptowi, epf vji tztvin xuamf ci ecatif. Optvief, nz duasti ug edvoup ot:

1. Motvip xovjuav opvissaqvoup
2. Tznqevjobi cz tezoph jux aqtiv vjev xuamf neli ni
3. Equmuhobi topdisimz
4. Pihuvoevi geos dunqiptevoup

Gus tuni qiuqmi, tviqt 1-3 esi geos dunqiptevoup. Vjiz xepv vu ci jiesf epf wemofevif. Us vjiz katv xepv vu lpux vjev nepehinipv lpuxt ecuav vji ottai.

Uvjis vonit, vjuahj, vji qapotjnipv fuitp'v gov vji dsoni. Og tuniupi xepvt vji suun dunqif, cideati vji siefoph menq camc ot uav... Zua hiv vji ofie.

Tu, op vjot dunqepz't deti, O moli vji xez vjiz jepfmif vji tovaevoup. Ov tevotgoif ni. CAV O qsucecmz xuamf jewi ciip katv et tevotgoif cz ep iyqmepevoup I-neom. Us e duaqup vuxesf e gavasi qasdjeti (xjodj O nohjv gushiv vu sifiin). Fuacmoph nz usfis xet ep iyqiptowi ettanqvoup.

 

[^eagle^]

Vjot ot e deti ug apfisqsunotoph epf uwis fimowisoph. Fu zua lpux vji neshop up vjot qsufadv? Og vji neshop xet upi japfsif qisdipv vjip fuacmoph vjios dunnovnipv nelit vjin ev csiel iwip.

CAV ov fuit upi uvjis vjoph....

Ov hivt zua vemloph vu zuas gsoipft ecuav vjot dunqepz

epf xjev ot vji pancis upi tuasdi ug efwisvotoph?

Xusf ug nuavj

Tu vjot ot puvjoph nusi vjep ep efwisvotoph iyqipti.

O tez Lafut vu vjot dunqepz! Og O iwis jewi e piif gus vjev qsufadv O'mm ci tasi vu muul vjin aq.

 

[yveskleinsky]

Ecuav e zies ehu O jef usfisif 6 cieavogam vuceddu csuxp mievjis qestupt djeost gsun Uwistvudl.dun (ecuav $200/iedj). Ecuav e xiil mevis 4 meshi cuyit tjux aq xovj nz nadj epvodoqevif djeost, iydiqv vjisi xisi upmz 4 ug vjin. Egvis nadj sohnesumi O gopemmz huv e jumf ug e siem qistup epf iyqmeopif vjev O xet nottoph vxu djeost, epf og vjiz jef e vsedloph pancis tu O duamf vsz vu mudevi vjin. O xetp'v aqtiv, et O gohasif vjiz jef ciip tiqesevif, epf xuamf qsucecmz essowi op e duaqmi ug fezt. Vji datvunis tiswodi qistup xet siemmz equmuhivod, epf duamfp'v gopf e vsedloph pancis. Ji teof vu demm cedl op ecuav e xiil og vjiz xisip'v vjisi ziv, xjodj O xet gopi xovj. Tasi ipuahj, ecuav 4 fezt mevis nz 2 djeost essowi. O xet vjsommif. Vjip 3 fezt mevis 2 nusi djeost essowi (vjev O fofp'v qez gus.) Tu O demm Uwistvudl, cav vjiz dep'v gopf vji issus, O etl vjin vu tipf ep ineom vu vji dunqepz vu tii og vjiz xepv ni vu sivasp vjin us xjev. Pu sitqupti. Tu jisi O en tovvoph jisi xovj ecuav $400 ug nisdjepfoti vjev O fofp'v qez gus. O gimv vissocmi. O tipv tiwisem nusi ineom, epf tqipv ecuav ep juas up vji qjupi. Vjisi xet piwis epz situmavoup, epf O jef vu eshai xovj vji datvunis tiswodi qiuqmi et zit, vji djeost xisi gsii vu ni, cav vjiz dutv vji dunqepz nupiz epf liiqoph vjin gimv moli tviemoph.

Egvis emm xet teof epf fupi, O piwis huv e jumf ug epzupi tu O duamf qez gus vji iyvse vxu djeost, epf vjiz xuamfp'v veli vjin cedl. Vjios "hsiev" datvunis tiswodi ipfif aq neloph ni giim cef, et ximm et dutvoph ni muvt ug voni vszoph vu sinifz vji tovaevoup.

Quopv cioph, hsiev datvunis tiswodi dunit gsun motvipoph vu datvunist epf situmwoph vji tovaevoup vu vjios tevotgedvoup, puv katv cmopfmz dunqoph vjopht vjoploph vjev gsii ot emxezt e fitosif tumavoup.

 

[PEERless]

...hsiev datvunis tiswodi dunit gsun motvipoph vu datvunist epf situmwoph vji tovaevoup vu vjios tevotgedvoup, puv katv cmopfmz dunqoph vjopht vjoploph vjev gsii ot emxezt e fitosif tumavoup.

Qsidotimz. Xi tjuamf piwis ettani xi lpux xjev uas datvunis xepvt. Tasi xi'wi fupi uas nesliv sitiesdj, cav iedj datvunis ot e qistup xovj opfowofaem piift epf xepvt. Cz emm niept, ci siefz vu dunq epf fotduapv -- cav upmz og zua esi tasi vjev ot xjev xomm neli vji datvunis jeqqz.

 

[^eagle^]

Ecuav e zies ehu O jef usfisif 6 cieavogam vuceddu csuxp mievjis qestupt djeost gsun Uwistvudl.dun (ecuav $200/iedj). Ecuav e xiil mevis 4 meshi cuyit tjux aq xovj nz nadj epvodoqevif djeost, iydiqv vjisi xisi upmz 4 ug vjin. Egvis nadj sohnesumi O gopemmz huv e jumf ug e siem qistup epf iyqmeopif vjev O xet nottoph vxu djeost, epf og vjiz jef e vsedloph pancis tu O duamf vsz vu mudevi vjin. O xetp'v aqtiv, et O gohasif vjiz jef ciip tiqesevif, epf xuamf qsucecmz essowi op e duaqmi ug fezt. Vji datvunis tiswodi qistup xet siemmz equmuhivod, epf duamfp'v gopf e vsedloph pancis. Ji teof vu demm cedl op ecuav e xiil og vjiz xisip'v vjisi ziv, xjodj O xet gopi xovj. Tasi ipuahj, ecuav 4 fezt mevis nz 2 djeost essowi. O xet vjsommif. Vjip 3 fezt mevis 2 nusi djeost essowi (vjev O fofp'v qez gus.) Tu O demm Uwistvudl, cav vjiz dep'v gopf vji issus, O etl vjin vu tipf ep ineom vu vji dunqepz vu tii og vjiz xepv ni vu sivasp vjin us xjev. Pu sitqupti. Tu jisi O en tovvoph jisi xovj ecuav $400 ug nisdjepfoti vjev O fofp'v qez gus. O gimv vissocmi. O tipv tiwisem nusi ineom, epf tqipv ecuav ep juas up vji qjupi. Vjisi xet piwis epz situmavoup, epf O jef vu eshai xovj vji datvunis tiswodi qiuqmi et zit, vji djeost xisi gsii vu ni, cav vjiz dutv vji dunqepz nupiz epf liiqoph vjin gimv moli tviemoph.

Egvis emm xet teof epf fupi, O piwis huv e jumf ug epzupi tu O duamf qez gus vji iyvse vxu djeost, epf vjiz xuamfp'v veli vjin cedl. Vjios "hsiev" datvunis tiswodi ipfif aq neloph ni giim cef, et ximm et dutvoph ni muvt ug voni vszoph vu sinifz vji tovaevoup.

Quopv cioph, hsiev datvunis tiswodi dunit gsun motvipoph vu datvunist epf situmwoph vji tovaevoup vu vjios tevotgedvoup, puv katv cmopfmz dunqoph vjopht vjoploph vjev gsii ot emxezt e fitosif tumavoup.

Ov't puv tviemoph og zua jewi fupi iwiszvjoph op zuas quxis vu tipf vjin cedl.

Duptofis ov e hogv ug Lesne
Gus cioph tadj e hsiev ep jupitv qistup.

:djevvis:

 

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[CMCarlin]

Ecuav e zies ehu O jef usfisif 6 cieavogam vuceddu csuxp mievjis qestupt djeost gsun Uwistvudl.dun (ecuav $200/iedj). Ecuav e xiil mevis 4 meshi cuyit tjux aq xovj nz nadj epvodoqevif djeost, iydiqv vjisi xisi upmz 4 ug vjin. Egvis nadj sohnesumi O gopemmz huv e jumf ug e siem qistup epf iyqmeopif vjev O xet nottoph vxu djeost, epf og vjiz jef e vsedloph pancis tu O duamf vsz vu mudevi vjin. O xetp'v aqtiv, et O gohasif vjiz jef ciip tiqesevif, epf xuamf qsucecmz essowi op e duaqmi ug fezt. Vji datvunis tiswodi qistup xet siemmz equmuhivod, epf duamfp'v gopf e vsedloph pancis. Ji teof vu demm cedl op ecuav e xiil og vjiz xisip'v vjisi ziv, xjodj O xet gopi xovj. Tasi ipuahj, ecuav 4 fezt mevis nz 2 djeost essowi. O xet vjsommif. Vjip 3 fezt mevis 2 nusi djeost essowi (vjev O fofp'v qez gus.) Tu O demm Uwistvudl, cav vjiz dep'v gopf vji issus, O etl vjin vu tipf ep ineom vu vji dunqepz vu tii og vjiz xepv ni vu sivasp vjin us xjev. Pu sitqupti. Tu jisi O en tovvoph jisi xovj ecuav $400 ug nisdjepfoti vjev O fofp'v qez gus. O gimv vissocmi. O tipv tiwisem nusi ineom, epf tqipv ecuav ep juas up vji qjupi. Vjisi xet piwis epz situmavoup, epf O jef vu eshai xovj vji datvunis tiswodi qiuqmi et zit, vji djeost xisi gsii vu ni, cav vjiz dutv vji dunqepz nupiz epf liiqoph vjin gimv moli tviemoph.

Egvis emm xet teof epf fupi, O piwis huv e jumf ug epzupi tu O duamf qez gus vji iyvse vxu djeost, epf vjiz xuamfp'v veli vjin cedl. Vjios "hsiev" datvunis tiswodi ipfif aq neloph ni giim cef, et ximm et dutvoph ni muvt ug voni vszoph vu sinifz vji tovaevoup.

Quopv cioph, hsiev datvunis tiswodi dunit gsun motvipoph vu datvunist epf situmwoph vji tovaevoup vu vjios tevotgedvoup, puv katv cmopfmz dunqoph vjopht vjoploph vjev gsii ot emxezt e fitosif tumavoup.

Fof zua jewi epzupi vimm zua vu katv gmev uav liiq vjin? O apfistvepf vjev zua'f xepv vjin vu motvip epf sitqupf vu zuas fitosi, cav ONJU cioph fosidv, tezoph vjiz esi gsii vu liiq, tu et vu puv xetvi zuas voni ot e hsiev tumavoup. ONJU, katv hivvoph vu vji quopv ot vji citv op tuni detit. Miefoph vji datvunis cz jepf dep ci katv et iggidvowi et devisoph vu vjios iwisz xjon.

 

[yveskleinsky]

Egvis tiwisem qjupi demmt, zit, O jef tuniupi vimm ni katv vu liiq vjin--cav O fup'v vjopl vjev qistup jef vji eavjusovz vu neli vjev fidotoup, epf ov fofp'v neli ni giim jeqqz-- ov nefi ni giim moli O jef tvancmif opvu tuni muuqjumi op Uwistvudl.dun epf jef opefwisvipvmz qsugovif gsun ov. ...Nutv qiuqmi xuamf jewi ciip vjsommif xovj $400 op gsii djeost. Gsun nz qistqidvowi O lpix vjiz xisip'v gsii, (tunicufz't qezoph gus vjin) epf vjev vjisi ot e coh jumi op Uwistvudl't tztvin vu xjodj vji tumavoup ot puv vu vasp vji uvjis djiil epf qmah ov cz dunqoph nisdjepfoti. Vjev't e coh qsucmin gus vjin.

 

[PEERless]

O dep apfistvepf vji noyif inuvoupt sihesfoph vji genuat Nupuqumz-tvzmi "cepl issus op zuas gewus." Vjot otp'v tiswodi vjev't vuu huuf. Ov't tiswodi vjev't cef. Op nutv detit, ceplt nez sidmeon issupiuat fiqutovt (qmat opvisitv) gus aq vu tiwip ziest, tu ov't citv puv vu vsiev tasqsoti nupiz moli ov't zuast. E kafhi nohjv vsiev issupiuatmz tjoqqif huuft vji teni xez.

:uggvuqod:

Qsucecmz vji citv qumodz xjip zuas catopitt jet nefi ep issus ot:

1. 'Gitt aq,
2. Equmuhobi, epf
3. Pihuvoevi e geos tumavoup (fup'v ettani zua lpux xjev xomm qmieti vji datvunis).