The Entrepreneur Forum | Startups | Entrepreneurship | Starting a Business | Motivation | Success
  • Please Leave the Politics to CNN and FOX.
    Just a reminder that political topics/memes are prohibited, unless discussed within the realm of business and investment, for example, the impact the new Treasury Secretary might have with BTC. Please help keep the forum free of politics. (And I promise to do better myself!)
  • Join 60,000+ entrepreneurs who are earning their freedom and living their dream.

    "Fastlane" is an entrepreneur discussion forum based on The C.E.N.T.S Framework outlined in the two best-selling books by MJ DeMarco (The Millionaire Fastlane and UNSCRIPTED®). From multimillionaires to digital nomads to side hustlers who are grinding a job, the Fastlane Forum features real entrepreneurs creating real businesses with one goal in mind: Freedom— both financial and temporal.

    Download (Unscripted) Download (Millionaire Fastlane) Register
    Registering for the forum removes this block.

[QUESTION] What does one do if the products sent by manus are not up to standard?

Remove ads while supporting the Unscripted philosophy...become an INSIDER.

Xeon

All Cars Kneel Before Pagani.
Read Millionaire Fastlane
I've Read UNSCRIPTED
Speedway Pass
Sep 3, 2017
1,525
3,176
776
Singapore
Let's say, you've seen the samples from the manufacturers, they look good and you're happy, they've sent you proofs and all, and you agree.

So, you proceed to order the actual quantity (e.g: 150 pieces) and pay them in full, and got the manu to ship to the fulfilment centre. You ask the fulfilment centre to do some basic inspection, and here's the kicker : they tell you some parts in each product box are missing despite you telling the manufacturer many times and reminding them.

Example : you order 150 fans from the manufacturer, and each of these fans should have 7 blades (due to your propriety fan design) and your logo should be printed on the fan base. Now the fulfilment centre inspection tells you each fan only has 4 blades and there's no logo.

What should one do in this case? Can the products all be shipped back to the manufacturer and a refund be demanded?
Assume all these takes place in the US (no Chinese manu).

Thanks!

@Arun Siva @Walter Hay
 

Don't like ads? Remove them while supporting the forum. Subscribe.

Arun Siva

aspiring 大君 of the bourgeoisie
Read Millionaire Fastlane
I've Read UNSCRIPTED
Summit Attendee
Speedway Pass
Aug 31, 2016
1,195
2,027
568
NORD-TRONDELAG
(no Chinese manu)
if chinese manufacturing is not involved, you need to physically a) need to have established beforehand that no screwups should have occurred by doing some thing called a DPAR and making sure that all things are in order in your respective shipments. and b) if it is a reputable supplier then they should have no problems reworking them and or replacing them at no cost to you. The supplier quality relations are important. If the mistake is truly on their negligence it should be them that replace them etc. They should normally overnight or express them to you if it is time consuming material.
but ultimately, all of this should be squared away in bi-weekly or even weekly meetings about packaging, logistics, quantities everything you need in order to avoid this hassle when shipments come.
 

Walter Hay

Legendary Contributor
EPIC CONTRIBUTOR
Speedway Pass
Sep 13, 2014
2,853
11,662
2,453
World citizen
When dealing with a manufacturer in the US you should have no problem getting them to rectify the problem totally at their cost, and that should include return freight.

Naturally that is dependent upon you having included clear and precise specifications in your order.

Walter
 

Xeon

All Cars Kneel Before Pagani.
Read Millionaire Fastlane
I've Read UNSCRIPTED
Speedway Pass
Sep 3, 2017
1,525
3,176
776
Singapore
Thanks guys!
 

Sponsored Offers

  • Sticky
MARKETPLACE Fox Web School "Legend" Group Coaching Program 2021
Yeah, your youtube channel is incredible and all the videos I have seen so far are really great...
  • Sticky
FEATURED! Introducing... WEALTH EXPO$ED, A Short Story By MJ DeMarco
Finally! I just launched a short story on Kindle (FREE if you have Kindle Unlimited)! After...
  • Sticky
MARKETPLACE You Are One Call Away From Living Your Dream Life - LightHouse’s Accountability Program ⚡
I planned to make a separate post for this video but it is useful here as well for anyone...
  • Sticky
MARKETPLACE Lex DeVille's - Advanced Freelance Udemy Courses!
Last promo of the year.. Get the training you need now or miss it. Promo Code: FINALHOUR...
  • Sticky
MARKETPLACE Kill Bigger Incubator
UPDATED POST: Hey Guys! I wanted to give a quick update on what this program has become. In...
  • Sticky
MARKETPLACE Grow Your Business With a Book (An Unorthodox Marketing Strategy That Built One of the Largest...
Are you looking for a new, lesser-known but potentially very lucrative source of leads to your...



Forum Sponsor

sponsor

Fastlane Insiders

View the forum AD FREE.
Private, unindexed content
Detailed process/execution threads
Monthly conference calls with doers
Ideas needing execution, more!

Join Fastlane Insiders.

Top Bottom