[QUESTION] What does one do if the products sent by manus are not up to standard?

[Xeon]

Let's say, you've seen the samples from the manufacturers, they look good and you're happy, they've sent you proofs and all, and you agree.

So, you proceed to order the actual quantity (e.g: 150 pieces) and pay them in full, and got the manu to ship to the fulfilment centre. You ask the fulfilment centre to do some basic inspection, and here's the kicker : they tell you some parts in each product box are missing despite you telling the manufacturer many times and reminding them.

Example : you order 150 fans from the manufacturer, and each of these fans should have 7 blades (due to your propriety fan design) and your logo should be printed on the fan base. Now the fulfilment centre inspection tells you each fan only has 4 blades and there's no logo.

What should one do in this case? Can the products all be shipped back to the manufacturer and a refund be demanded?
Assume all these takes place in the US (no Chinese manu).

Thanks!

@Arun Siva @Walter Hay

 

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[Niptuck MD]

(no Chinese manu)

if chinese manufacturing is not involved, you need to physically a) need to have established beforehand that no screwups should have occurred by doing some thing called a DPAR and making sure that all things are in order in your respective shipments. and b) if it is a reputable supplier then they should have no problems reworking them and or replacing them at no cost to you. The supplier quality relations are important. If the mistake is truly on their negligence it should be them that replace them etc. They should normally overnight or express them to you if it is time consuming material.
but ultimately, all of this should be squared away in bi-weekly or even weekly meetings about packaging, logistics, quantities everything you need in order to avoid this hassle when shipments come.

 

[Walter Hay]

When dealing with a manufacturer in the US you should have no problem getting them to rectify the problem totally at their cost, and that should include return freight.

Naturally that is dependent upon you having included clear and precise specifications in your order.

Walter

 

[Xeon]

Thanks guys!

 

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