GetShitDone
Bronze Contributor
We're a digital marketing agency and we are considering a new initiative where we allow our Clients to be in our Slack Channel (We have a slack channel/group for each specific client campaign that we work on).
Meaning the client can have instant chat communication with the entire team that's working on their company (instead of just email communication).
To be completely transparent, my only concern is that some clients may bombard each team chat with too many messages/questions and micromanage us.
Additionally, I don't want clients getting too cozy with the freelancers that I assign them to who will be in the group chat.
Has anyone ever put their Clients in an instant chat communication group (eg. text/slack/whatsapp/etc) and seen a boost in efficiency?
Just weighing out the pros and cons.
Meaning the client can have instant chat communication with the entire team that's working on their company (instead of just email communication).
To be completely transparent, my only concern is that some clients may bombard each team chat with too many messages/questions and micromanage us.
Additionally, I don't want clients getting too cozy with the freelancers that I assign them to who will be in the group chat.
Has anyone ever put their Clients in an instant chat communication group (eg. text/slack/whatsapp/etc) and seen a boost in efficiency?
Just weighing out the pros and cons.
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