GetShitDone
Bronze Contributor
I run a digital marketing agency where my clients pays a monthly payment every month.
A former client (despite us performing the work) filed a dispute stating "fraud" to his bank to get his money back. I submitted my evidence to prove him wrong, yet the bank still sided with him.
Even though I had signed agreements, email conversations, proof of work, etc.
1) How can I prevent a client from being able to file a dispute and win in the future even if I'm in the right? (Eg. anything I can get them to do before they sign on board, any key evidence I should of submitted, etc)
2) Also, Stripe automatically took the $ out of my account before the dispute was decided.. so should I move my current $ into a separate bank account that isn't connected to Stripe to prevent this in the future?
A former client (despite us performing the work) filed a dispute stating "fraud" to his bank to get his money back. I submitted my evidence to prove him wrong, yet the bank still sided with him.
Even though I had signed agreements, email conversations, proof of work, etc.
1) How can I prevent a client from being able to file a dispute and win in the future even if I'm in the right? (Eg. anything I can get them to do before they sign on board, any key evidence I should of submitted, etc)
2) Also, Stripe automatically took the $ out of my account before the dispute was decided.. so should I move my current $ into a separate bank account that isn't connected to Stripe to prevent this in the future?
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