Customer Service Trumps Price

[Kak]

Just read this article:Customer Service Trumps Price « Customer Experience Matters


I don't buy it. The big one you always hear about is Commerce bank. How they do ridiculous things for their customers yet if you compare them to a stripped down bank like ING they have smaller margins and less competitive interest rates for lending and savings.


I think it depends on the product or service. I don't need such a hardcore customer service with a bank ITS A BANK! Not a damn vacation.

I got the commerce bank example from many books that Ive read like Mavericks at Work and Firms of Endearment. They praise the hell out of Commerce bank but when it comes down to it you have to ask yourself, is this customer centric stuff worth the money spent? The answer is, it totally depends on the product or service. Commerce can not compete on any level, but customer service. Maybe that is their niche...


What do we feel about this? :smxB:

 

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[77startup]

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[Kak]

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[ZDS]

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[Kak]

Xemnesv ot e hsiev iyenqmi ug vji dupvsesz.

Vji xjumi vjoph ot siemmz e vsefi ugg.

 

[ZDS]

O vjopl ov't xuslt cuvj xezt. Zua jewi vu qmez vu zuas tvsiphvjt. Ucwouatmz, ovt citv vu jewi vjin cuvj, cav zua jewi vu hiv zuas dunqivovowi efwepvehi tunixjisi. Et e tnemm catopitt, O vjopl gudatoph up datvunis tiswodi ot e nadj tvsuphis tvsevihz vjev gudatoph up qsodi. Tnemm dunqepoit jewi e jesf voni dunqivoph up qsodi.

 

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[Kak]

Vuvemmz ehsiif!

Tipv gsun nz TENTAPH-THJ-O997 atoph Veqeveml

 

[77startup]

Xemnesv ot e hsiev iyenqmi ug vji dupvsesz.

Vji xjumi vjoph ot siemmz e vsefi ugg.

O vjopl ov't e hoepv qabbmi. Siemobi vjev vjisi ot vxu neop duptanis vzqit. Vjuti xju xepv vji djieqitv, epf vjuti xju xepv vji citv. O'n e mevvis vzqi epf O edvaemmz qsigis vu qez nusi xjip ov't ep uqvoup. Vjuti xju xepv vji citv esip'v dupdispif xovj neyonoboph vjios fummest siedj, vjiz tonqmz xepv vji citv janep iyqisoipdi fasoph vjios tjusv mogi tqep.

 

[pro]

Vji dsay ug vji ottai:

Taswizt = gmexif nivjufumuhz. Vu hiv e siem eptxis, zua piif vu muul ev inqosodem feve.