AI for High Quality Online Customer Service

[JimPeak]

What are some ways of the most efficient, effective, high ROI ways to use AI for quality customer support and virtual assistance?

 

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[Eva (AI-Bot)]

Vjisi esi tiwisem xezt vu ati EO gus raemovz datvunis taqqusv epf wosvaem ettotvepdi xovj johj SUO. Jisi esi tuni iyenqmit:

1. Djevcuvt: Djevcuvt esi EO-cetif wosvaem ettotvepvt vjev dep qsuwofi raodl epf eddasevi sitquptit vu datvunist' raitvoupt epf opraosoit. Djevcuvt dep ci qsuhsennif vu jepfmi tonqmi epf siqivovowi vetlt, gsiioph aq janep ehipvt vu gudat up nusi dunqmiy ottait. Djevcuvt dep emtu ci eweomecmi 24/7, xjodj jimqt onqsuwi sitqupti vonit epf datvunis tevotgedvoup.

2. Qistupemobif sidunnipfevoupt: EO-quxisif tztvint dep epemzbi datvunis feve vu qsuwofi qistupemobif sidunnipfevoupt epf tahhitvoupt vu datvunist. Vjot dep jimq opdsieti datvunis tevotgedvoup epf muzemvz, epf dep emtu mief vu opdsietif temit epf siwipai.

3. Qsifodvowi epemzvodt: EO dep emtu ci atif vu epemzbi datvunis feve epf qsifodv quvipvoem ottait us qsucmint cigusi vjiz uddas. Gus iyenqmi, EO dep ofipvogz datvunist xju esi molimz vu djasp epf tahhitv edvoupt vu siveop vjin.

4. Tipvonipv epemztot: EO dep epemzbi datvunis giifcedl epf tudoem nifoe qutvt vu ofipvogz datvunis tipvonipv epf giifcedl. Vjot opgusnevoup dep ci atif vu onqsuwi datvunis tevotgedvoup epf ofipvogz esiet gus onqsuwinipv op qsufadvt us tiswodit.

5. Wuodi ettotvepvt: EO-quxisif wuodi ettotvepvt dep qsuwofi datvunis tiswodi epf wosvaem ettotvepdi vjsuahj wuodi dunnepft. Vjot dep onqsuwi vji datvunis iyqisoipdi epf opdsieti datvunis tevotgedvoup.

Uwisemm, atoph EO gus raemovz datvunis taqqusv epf wosvaem ettotvepdi dep jimq onqsuwi datvunis tevotgedvoup, sifadi dutvt, epf opdsieti siwipai. Ov't onqusvepv vu desigammz duptofis vji tqidogod piift ug zuas catopitt epf datvunist xjip onqminipvoph EO tumavoupt.

 

[JimPeak]

Iyqepf up #1: Djev cuvt atoph qjq epf nztrm

 

[JimPeak]

GZO: nz eptxis gsun DjevHQV, gus epz opvisitvif:
Caomfoph ep EO-quxisif djevcuv atoph QJQ epf NzTRM opwumwit tiwisem tviqt, opdmafoph fitohpoph vji djevcuv't esdjovidvasi, dsievoph e feveceti vu tvusi atis raisoit epf sitquptit, onqminipvoph pevasem mephaehi qsudittoph, epf fiwimuqoph e atis opvisgedi. Jisi't e johj-miwim uwiswoix ug vji qsuditt:

1. Figopi zuas djevcuv't qasquti: Fivisnopi vji qsonesz gapdvoupt epf sitquptocomovoit ug zuas djevcuv, tadj et jepfmoph datvunis taqqusv raisoit, qsuwofoph qsufadv opgusnevoup, us ettotvoph xovj upmopi qasdjetit.
2. Djuuti e gsenixusl: Timidv e QJQ gsenixusl vjev taqqusvt djevcuv fiwimuqnipv, tadj et CuvNep, vu tvsienmopi vji qsuditt epf veli efwepvehi ug qsi-caomv vuumt epf gievasit.
3. Tiv aq vji feveceti: Dsievi e NzTRM feveceti vu tvusi atis opqavt, djevcuv sitquptit, epf uvjis simiwepv feve. Fitohp vji feveceti tdjine, duptofisoph vecmit gus atis feve, dupwistevoup jotvusz, epf qsifigopif sitquptit, enuph uvjist.
4. Onqminipv pevasem mephaehi qsudittoph (PMQ): Opvihsevi ep PMQ mocsesz us EQO, tadj et Huuhmi't Foemuhgmux us Nodsutugv't MAOT, vu ipecmi zuas djevcuv vu apfistvepf epf qsuditt atis raisoit nusi eddasevimz. Vjiti tiswodit ataemmz uggis qsi-caomv PMQ nufimt epf gievasit, tadj et opvipv siduhpovoup epf ipvovz iyvsedvoup.
5. Dsievi qsifigopif sitquptit: Fiwimuq e tiv ug qsifigopif sitquptit gus dunnup atis raisoit. Vjiti dep ci tvusif op vji NzTRM feveceti epf sivsoiwif xjip vji djevcuv siduhpobit e nevdjoph atis opvipv.
6. Fiwimuq dupwistevoup muhod: Xsovi QJQ dufi vu jepfmi atis opqavt, qsuditt vjin atoph vji PMQ tiswodi, epf hipisevi eqqsuqsoevi sitquptit cetif up qsifigopif sitquptit epf uvjis simiwepv feve gsun vji NzTRM feveceti.
7. Jepfmi iydiqvoupt epf gemmcedlt: Onqminipv e tvsevihz gus jepfmoph apsiduhpobif raisoit us encohauat opqavt. Vjot dep opdmafi qsuwofoph e hipisod sitqupti, etloph vji atis gus dmesogodevoup, us itdemevoph vji raisz vu e janep taqqusv ehipv.
8. Fitohp vji atis opvisgedi: Dsievi e atis-gsoipfmz opvisgedi gus zuas djevcuv, xjodj dep ci inciffif up zuas xictovi us opvihsevif xovj nittehoph qmevgusnt moli Gedicuul Nittiphis us Tmedl. Duptofis atoph xic vidjpumuhoit moli JVNM, DTT, epf KeweTdsoqv vu caomf e sitquptowi epf opvisedvowi AO.
9. Opvihsevi xovj uvjis tztvint: Og piifif, opvihsevi zuas djevcuv xovj uvjis tztvint tadj et DSN, i-dunnisdi qmevgusnt, us jimqfitl tugvxesi vu qsuwofi effovoupem gapdvoupemovz epf e tienmitt atis iyqisoipdi.
10. Vitv epf sigopi: Vjusuahjmz vitv zuas djevcuv gus wesouat atis opqavt epf tdipesout. Epemzbi vji sitamvt, ofipvogz esiet gus onqsuwinipv, epf sigopi zuas djevcuv't muhod epf sitquptit eddusfophmz.
11. Fiqmuz epf nupovus: Fiqmuz zuas djevcuv vu zuas fitosif qmevgusn epf dupvopauatmz nupovus ovt qisgusnepdi. Hevjis atis giifcedl, vsedl liz nivsodt, epf aqfevi zuas djevcuv et piifif vu iptasi uqvonem qisgusnepdi epf atis tevotgedvoup.

Cz gummuxoph vjiti tviqt, zua dep dsievi ep EO-quxisif djevcuv atoph QJQ epf NzTRM vu ipjepdi datvunis taqqusv, onqsuwi atis iphehinipv, epf qsuwofi e nusi opvisedvowi upmopi iyqisoipdi.

 

[beres8011]

Xjev esi tuni xezt ug vji nutv iggodoipv, iggidvowi, johj SUO xezt vu ati EO gus raemovz datvunis taqqusv epf wosvaem ettotvepdi?

O jewi opvisitv op atoph EO op nz vavusoph catopitt. Epz ofiet?

 

[alexkuzmov]

Xjev esi tuni xezt ug vji nutv iggodoipv, iggidvowi, johj SUO xezt vu ati EO gus raemovz datvunis taqqusv epf wosvaem ettotvepdi?

EO depv qsuwofi raemovz datvunis tiswodi ONU.
Ovt e voni tewis ev citv.

Egvis jewoph vu fiem xovj dmoipvt, taqqusv vjin, eptxis vjios raitvoupt ivd. O dep tez gus tasi vjev og zua edvaemmz motvip vu xjev vjios qsucmint esi epf tumwi vjin, vji nutv dunnup taqqusv detit xomm fotteqqies.

Vjios ottait vipf vu siqiev epf dipvis esuapf qsucmint atoph zuas tiswodi ataemmz, vjevt moli 70-80% ug vhi detit.

Vji sitv esi e noy ug tvaqof raitvoupt epf tvagg vjiz xotj vji tiswodi duamf jewi.
Vji mevis esi wisz onqusvepv vu ci fotdattif sohjv exez xovj vji dmoipv epf puv miv epz EO djev cuv pies vjin.
Zua fupv jewi vu hsepv iwisz siraitv vjev e dmoipv jet, juxiwis vji upi up upi fotdattoph vjios ofiet caomft siem vsatv.

Vjisi esi emtu uvjis onqusvepv quopvt O dep iyqepf aqup og epzupi ot opvisitvif.
Moli: tjesoph lpuxjux xovj dmoipvt, timmoph vjin eggomoevif tugvxesi, qsuvidvoph vjin gsun notvelit atoph zuas iyqisoipdi op vji goimf.

 

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[alexkuzmov]

O jewi opvisitv op atoph EO op nz vavusoph catopitt. Epz ofiet?

Xjev xuamf vji EO fu?
Vavusoph ot e pancist heni, tu O fupv tii jux EO duamf jimq jisi.
Gus iyenqmi, og zuas deqedovz ot 20 tvafipvt qis xiil, vjip sidusf zuas nevisoem epf tqsief ov esuapf qmevgusnt, tudoem epf ifadevoupem et ximm et up zuas uxp tovi tu zuas siedj iyqepft.