Hi everyone
Looking for a bit of advice from anyone who knows a lot about the legal side of things or has been in a similar situation to me. I’ll outline the details below
A few months back, my digital marketing company conducted a 2 month free trial for a local dental practice. In the initial meetings/discussions with the business manager he agreed to backdate the payments at the end of the free trial if he was happy with the results - I have this in writing via email.
The trial ended, we produced some results and increased sales in the practice, even though the were minimal. We generated £4500 guaranteed and another potentially £6000 (if customers who were undecided went through with the offer)
I met with the business manager (baring in mind he is not the owner, he oversees the development of the business as the owner has 2 other practices he travels between and is also the principal dentist, however I have met the owner in my initial sales meeting) after the trial ended where he told me they weren’t in a position to go ahead with our services as they just spent £10k on a website (I know). In the meeting he said he was happy for me to send him an invoice for the 2 months unpaid work we done.
A couple of days later I sent him an invoice for £3000 (£1500 for each month). He told me this was too high and the owner would never agree to pay that price. I explained these are our normal rates and we price our services based on the value we bring to the company we work for.
I decided to take 1 month off the price and charged him £1500. He still said this was too high and said he was thinking more along the lines of £500. I suggested meeting in the middle at £1000 and that’s when he said he needed to speak to the owner.
A few weeks went by and I contacted him again regarding the invoice which I had marked “due upon receipt). He asked me to send him the results from the trial and that their accounts department didn’t make payments until after the 5th of the month.
So I sent him the results and an updated invoice of £1000 as I was not going lower than this for 2 months of creating, managing and testing Facebook ads.
Now it’s been 4 months since the trial and 4 weeks since the meeting after the trial and I still have not received payment. I’ve contacted him several times asking for it to be paid and asking for updates but still nothing.
Can anyone suggest anything? Can I take this further?
Any questions let me know. Looking to get this sorted ASAP
Thanks in advance and apologies for the huge post
Looking for a bit of advice from anyone who knows a lot about the legal side of things or has been in a similar situation to me. I’ll outline the details below
A few months back, my digital marketing company conducted a 2 month free trial for a local dental practice. In the initial meetings/discussions with the business manager he agreed to backdate the payments at the end of the free trial if he was happy with the results - I have this in writing via email.
The trial ended, we produced some results and increased sales in the practice, even though the were minimal. We generated £4500 guaranteed and another potentially £6000 (if customers who were undecided went through with the offer)
I met with the business manager (baring in mind he is not the owner, he oversees the development of the business as the owner has 2 other practices he travels between and is also the principal dentist, however I have met the owner in my initial sales meeting) after the trial ended where he told me they weren’t in a position to go ahead with our services as they just spent £10k on a website (I know). In the meeting he said he was happy for me to send him an invoice for the 2 months unpaid work we done.
A couple of days later I sent him an invoice for £3000 (£1500 for each month). He told me this was too high and the owner would never agree to pay that price. I explained these are our normal rates and we price our services based on the value we bring to the company we work for.
I decided to take 1 month off the price and charged him £1500. He still said this was too high and said he was thinking more along the lines of £500. I suggested meeting in the middle at £1000 and that’s when he said he needed to speak to the owner.
A few weeks went by and I contacted him again regarding the invoice which I had marked “due upon receipt). He asked me to send him the results from the trial and that their accounts department didn’t make payments until after the 5th of the month.
So I sent him the results and an updated invoice of £1000 as I was not going lower than this for 2 months of creating, managing and testing Facebook ads.
Now it’s been 4 months since the trial and 4 weeks since the meeting after the trial and I still have not received payment. I’ve contacted him several times asking for it to be paid and asking for updates but still nothing.
Can anyone suggest anything? Can I take this further?
Any questions let me know. Looking to get this sorted ASAP
Thanks in advance and apologies for the huge post
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