It's interesting how when you're caught up in the excitement of doing business, you forget things you already know.
So , my software business has excitedly taken on our second client. Pitched our custom franchise-focused intranet solution to the Vice President of a company - he loves it, says he'll sign the contract if his team okays it. Everyone on his team except one guy shows up to the webinar - the team okays it and they sign the contract - we get to work on building a few custom plugins to make it suit their exact business. However, I have a 30 day refund/trial clause.
Once we go to launch, the guy who didn't show up (Director of marketing), who also turns out to be the ultimate decision maker, says he doesn't like the front end design. The exact same design everyone else in his company saw and loved. Emailed him some new solutions, but haven't heard from him in a week.
What's even worse, is this guy doesn't want me to talk to anyone else - just him.
We'll see how this one turns out, however - interesting lesson learned. You really gotta drill down and find out if there are other decision makers. Even if they aren't the most senior person.
So , my software business has excitedly taken on our second client. Pitched our custom franchise-focused intranet solution to the Vice President of a company - he loves it, says he'll sign the contract if his team okays it. Everyone on his team except one guy shows up to the webinar - the team okays it and they sign the contract - we get to work on building a few custom plugins to make it suit their exact business. However, I have a 30 day refund/trial clause.
Once we go to launch, the guy who didn't show up (Director of marketing), who also turns out to be the ultimate decision maker, says he doesn't like the front end design. The exact same design everyone else in his company saw and loved. Emailed him some new solutions, but haven't heard from him in a week.
What's even worse, is this guy doesn't want me to talk to anyone else - just him.
We'll see how this one turns out, however - interesting lesson learned. You really gotta drill down and find out if there are other decision makers. Even if they aren't the most senior person.
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