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Three Main Benefits of Live Chat

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New Contributor
Sep 18, 2017
Chengdu, China
While your business is engaging with more and more visitors to your site through SEO, PPC, Ads, social media, display, etc., how to turn these visitors into customers is the second most important thing for your consideration. Live chat is a great tool for online customer support to know customers, happier customers thus increased conversions with much lower cost.

1. Enhances the Customer Experience

Nobody likes to wait for long queues. With Live Chat, customers don’t need to spend time waiting for mail reply or getting a call on hold. Unified multi-chat platform allows agent and customer to keep in touch. Just one click on a button will start a live chat with your agent.

2. Increased Sales

Understand what your customer wants with powerful data analysis system. Monitor customer habit, find out your popular page and help customers if they encounter any issue.

Keep in mind that the more you learn your customer, the more you can sell to them.

3. Reduced Service Costs

According to Forbes Magazine, as many as 71% of internet leads are wasted by companies. Your company doesn’t have to be part of that statistic.

When compared to other support channels, live chat proves itself as more effective, fast which therefore reduces your support pressure and associated costs. Simultaneously, one can do so many other different things while chatting that you might not even need a dedicated person (of course it all comes down to your business size and structure.

Customers today are all about saving time and money while receiving the best value and service. Live chat support software can help your company provide this type of value to your customers at the same the derived data enables better business decisions. More customers and a better-run business mean a larger market share no matter what your industry. Check out the business benefits of live chat software and see if they can help your company become bigger, stronger and more profitable.

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