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How to Provide High Quality Customer Service?

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tracy14

New Contributor
Sep 18, 2017
4
4
30
Chengdu, China
Providing good customer service is often a matter of common sense, but that doesn't mean it comes naturally to all business owners. You may have to adjust your attitude from now on if you are still fighting about every detail of your business deal. Long-term Success business is always based on win-win principle. The pages that follow are a guide to providing excellent customer service.


1. Always Be Accessible at Any Time

Your customers must be able to contact you, or someone in your company who represents you, should they require service or have a question to ask. Offer as many channels for your customers as possible to contact you: like phone, email, social media, as well as live chat. You don’t have to be spreading yourself too thin, NemoChat is a good choice for business to manage all these channels consultation in one platform. If your human service is not 7*24, you can have AI Robot to be as an alternative


2. Be Patient and Polite

Just be as patient as you can. Listen what your customer say and think what they really want. If you are trying to deal with an irate, rude, complaining or demanding customer, never lower yourself to their level of behavior. Continue treating your customers with respect, and in turn they will respect you.


3. Be Faithful and Reliable

Do what you say you will do. If you offer a guarantee, then you must honor it: it you say you’ll respond to emails, respond to them. It’s irritating to anyone to be promised something and then not get it: it’s a surefire way to ruin a relationship. When you do make a mistake, don’t deny it or try to cover it up. Admit your mistake, apologize, and do whatever it takes to make the situation right.


4. Focus on Customer Relationships – Not Sales!

For your business to enjoy long-term success you must cultivate long-term relationships. Sacrificing long-term relationships to make short-term sales dooms your business to failure.


5. Train Your Staff

When staff members are properly trained to provide excellent customer service, they feel empowered to make on-the-spot decisions when dealing with customers. Make it very clear what their authority levels are, and ensure they understand completely the customer service principles that apply to your business. If you’re not sure they’re capable of doing the right thing, then you’ve hired the wrong people.


If your business wants to enjoy long-term success you must cultivate long-term relationships. Sacrificing long-term relationships to make short-term sales dooms your business to failure. The quality of customer service will make you stand out from your competitors – make sure it’s for the right reasons!
 
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eWomenNetwork

New Contributor
Apr 11, 2018
16
13
Dallas , Texas , 75254
This post is really insightful.. The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.
 

Stevee2K

PARKED
Jan 21, 2019
7
0
Sacramento
Great tips to follow. I have recently had a great experience with really LIVE support. No delays, I felt like I was the only caller on the line (though I know it wasn't not truth because the company is big and well known), and we had a really nice conversation. Companies big or small should be getting used to providing answers within 10 minutes or less and to hiring/training support reps that can help to solve customers' issues. Conversational marketing is a very important strategy because it's all about human-to-human interactions nowadays. I hope that more entrepreneurs will pay attention to the importance of this.
 
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