I recently had a bad experience with customer service from a certain furniture store. It amazes me how such a big company can have terrible customer service. Everyone I spoke to had either sounded like a robot reading off a script or just couldn't care less about their screw up.
I even wrote an email to the corporation and they told me that it is the responsibility of each individual store! Ha Isn't that crazy? It's like they didn't even care that their company name was getting a bad rep. How do companies like this stay in business???
This is a Good article on how to make sure your providing excellent customer service. Every business should follow it.
MTD » The Best Way To Provide Quality Service
I even wrote an email to the corporation and they told me that it is the responsibility of each individual store! Ha Isn't that crazy? It's like they didn't even care that their company name was getting a bad rep. How do companies like this stay in business???
This is a Good article on how to make sure your providing excellent customer service. Every business should follow it.
MTD » The Best Way To Provide Quality Service
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