Found a product, found a supplier with good prices, communication and sample. Paid a 30% deposit for 200 units via Alibaba Trade Assurance. Supplier told me that I should pay 100% upfront as Trade Assurance holds the money until goods are shipped. I doubled checked this and its as not the case, I only paid 30% deposit, any funds sent via Trade Assurance are released to the supplier straight away not like an Escrow Service.
Units were made within 15 days. I arranged an inspection company for $108 to inspect my units, it took a few days for it to happen and they told me they could only test 150 units for that price. I have received a detail report with 24 minor defects and 1 major. The minor defects are loose thread, I cannot send products with loose thread to a customer.
My supplier said "There are not any quality issues because there is a normal phenomenon"
I told the supplier I need the thread to be tidy and if its not then its a quality issue.
He said "If you want the thread to be tidy then a co worker will have to cut it and this will be an extra cost. And you haven't tell me that the goods need to be checked"
I then asked him "Can you produce product in the future without this defect?"
He then said "Yes I can"
Obviously not very happy with that response. This is my first order and I am told that loose thread is not a quality issue and it will cost me get it rectified. Not only that he is saying that he didn't realize I was going to arrange an inspection, why should that matter? To top it all off he says he can produce product without this defect, so why is he palming off shit quality on to me?
I have agreed I will sort the loose thread out at my end. I will have to assess the future of this supplier, but I don't like the way he has dealt with our first issue. Being inexperienced with dealing with Chinese suppliers I have no idea how this compares to others? I am now awaiting delivery of my first 200 units.
Units were made within 15 days. I arranged an inspection company for $108 to inspect my units, it took a few days for it to happen and they told me they could only test 150 units for that price. I have received a detail report with 24 minor defects and 1 major. The minor defects are loose thread, I cannot send products with loose thread to a customer.
My supplier said "There are not any quality issues because there is a normal phenomenon"
I told the supplier I need the thread to be tidy and if its not then its a quality issue.
He said "If you want the thread to be tidy then a co worker will have to cut it and this will be an extra cost. And you haven't tell me that the goods need to be checked"
I then asked him "Can you produce product in the future without this defect?"
He then said "Yes I can"
Obviously not very happy with that response. This is my first order and I am told that loose thread is not a quality issue and it will cost me get it rectified. Not only that he is saying that he didn't realize I was going to arrange an inspection, why should that matter? To top it all off he says he can produce product without this defect, so why is he palming off shit quality on to me?
I have agreed I will sort the loose thread out at my end. I will have to assess the future of this supplier, but I don't like the way he has dealt with our first issue. Being inexperienced with dealing with Chinese suppliers I have no idea how this compares to others? I am now awaiting delivery of my first 200 units.
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