Best and Worst Customer Service Experiences

[Mr.Brandtastic]

I wanted to take this time to talk a little about a lost art form. Customer service. In this post I want people to share ideas of great and terrible customer service experiences they've had. In this way, we can all learn.

Worst: Calling HP for help fixing my printer. Good lord I was on the phone for over two hours. Sure the printer is old but not ancient. The phone maze, hold for this, hold for that. A miserable and time-wasting experience. Not glamorous, but it really sticks out to me.

Best: There's a few I can think of. One is a local diner that I go to. Always fast and immediate service, always attentive to food and drink needs.

But the best I can think of came from Namecheap. Namecheap helped me multiple times when I was transferring domains. The service was instantaneous. No pre-programmed non-sense and I got in touch with someone who not only knew their website, but the one I was transferring from. No big hassle of "I need this and that info," just a clear and direct answer.

 

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[Bloodbath]

Hello, Mr.Brandtastic.

My best would have to be DigitalOcean, I use their web hosting and a lot of times they have helped me with tech issues which are not even related to their platform (for example configure nginx, which is technically not their problem).

The absolute worst have to be GearBest. I have lost at least 2 orders from them, the last order was for around $100, I ordered 4 cases of printing material. No refund what so ever, the customer service plays dumb and in the end they offered me to give 4GP points as a reward for my loss (which is like worth $3). Never purchased anything from them ever since.